I want to share my experience of using the services of a car wash conveniently located near my office, which is an undoubted advantage. I used their services three times, ordering a comprehensive car wash, including a body wash, a complete interior cleaning and blackening of the rubber.
Unfortunately, each visit was accompanied by certain problems. The main drawback that I noted was the unsatisfactory quality of disk cleaning. Dirt remained inside the discs, which, according to the employees, was due to their inability or difficulty to clean the inside of the discs. At other car washes, where I also underwent a comprehensive car wash, such problems never arose.
Each time I made comments and asked to re-clean the discs and blacken the rubber, which, alas, has become a standard procedure. In addition, there were traces of dust and stains on the body, which they had to eliminate repeatedly.
On my last visit, I found a plastic part in the glove compartment of the car. When contacting the staff with a question about her origin, I was informed that they did not know where she came from and could not answer and did not inform me that she had been found. It later turned out that it was a broken bottom plug under the driver's seat, found under the mat. This fact raised doubts, since I could not have failed to notice her if she really was in such a place, since her size was 5cm x 2cm and she would have stood out enough and I would certainly have felt it, since I had not washed the car for 2 weeks and used the car daily until that moment.
Given my experience and feedback from friends who have also faced similar problems, including stains on the body when they had to wash the car again, I cannot recommend the services of this car wash.
Car wash owners should review the quality of services provided and provide additional training for employees to improve customer service and prevent similar situations in the future.
See original · Русский
3
Ксения Рыбалка
Level 8 Local Expert
February 25
Good car wash, everything is fast and high-quality. One disadvantage: there is no pre-appointment. And one of the administrators has such an expression on his face, as if you came to his house on the weekend and asked him to personally wash your car.
See original · Русский
Andrew Gerasimovich
Level 12 Local Expert
March 10
I came 3 times, yes, there is a live queue, no questions. But you can at least write down the arrivals on a piece of paper, and not send them to organize themselves. As a result, I went to another car wash, which I don't regret a bit. Show a little organization, it doesn't cost you anything, and the attitude towards customers will immediately become clear.