The bank may be good, but there are employees - to apply for a loan, you will have to go through seven circles of hell: the documents are accepted by a "postman" who cannot explain anything and passes them on. Narrow specialists check documents sequentially, that is, before the first error, instead of looking through everything and giving a complete list of missing or incorrectly executed documents. As a result, it took almost a month and a lot of nerves and health to apply for a home loan.
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Margo Zhurun
Level 4 Local Expert
April 14, 2024
I went several times, the staff were polite, calm and pleasant, they helped me figure everything out, the issues were resolved quickly, the department is excellent, well-deserved 5 stars
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Анатолий Экстерович
Level 9 Local Expert
January 31, 2024
The service is excellent, the staff is perfect (helped,prompted, explained)if there are queues, everything is still fast, there is a terminal, an ATM, everything is as it should be
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Владислав Харламов
Level 15 Local Expert
January 23, 2023
From the outside, the building is quite modern, but inside the Soviet Union with safes that were inherited from the NKVD ...
The service is in principle adequate, but due to the fact that the building from the inside looks like after the bombing, the overall impression of visiting this office was not very pleasant.
The location is excellent, the city center, although there is no parking nearby, but this is already a feature that the management would not have affected in any way.
For maintenance and location 5, minus 2 for the renovation of the premises.
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Инна Марковская
Level 5 Local Expert
March 17, 2024
Polite staff. My questions were resolved instantly. They answered everything that interested me. The bill and the card were quickly issued and wished a good day.
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Олег Петренко
Level 13 Local Expert
November 5, 2024
One of the best banks in Belarus for both personal use and commerce
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Алексей Биянов
Level 11 Local Expert
July 1, 2024
The service is OK, the attitude is OK. But there is always a queue, that at the cashier, that to the employee... That's why it's 4 stars and not 5...
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Eugeniusz Todryk
Level 13 Local Expert
July 2, 2023
In terms of the ratio and combination of various factors, one of the best banks for business. Although we could have kept the prices down. The level is very good, but not top.
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Foxi_ By
Level 9 Local Expert
May 27, 2023
The service is good , the queues are not large , I have not experienced a breakdown with service cards . One of the disadvantages is that the location of the bank is not very convenient and there are few ATMs of this bank, especially in the maternity hospital area
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Виталий Лобейко
Level 8 Local Expert
August 7, 2024
Good service, not a convenient place
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Людмила
Level 7 Local Expert
March 30, 2024
A good bank. Convenient ATMs. The service is decent.
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Михаіл
Level 9 Local Expert
September 11, 2022
Nice, spacious compartment. There is an electronic queue. Plenty of room to sit down while waiting for a call. There is a toilet (although it is not suitable for people with disabilities). There is parking, but you need to go around a part of the city to get to it.
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Алексей Хренов
Level 14 Local Expert
May 6, 2024
So-so....ATMs that give out 100 rubles per operation are annoying....
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916817 Околова
Level 5 Local Expert
May 5, 2024
A serious bank. I get a pension in it. I took out loans in it repeatedly.
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Кот Чеширский
Level 2 Local Expert
August 25, 2023
I've been waiting in line for an hour. She works alone on Friday after 15.00!!! box office.
Sorry for the time spent on this bank branch. I don't recommend it.
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Сергей Фамичёв
Level 2 Local Expert
September 8, 2022
The bank is disgusting, it takes advantage of the fact that it was not sanctioned, Wanted to open a one-time account, they charge 100 rubles for it. When asked why you charge for a one-time account, the specialist's answer was perfect. If you don't like it, go to another bank. The bank itself is located in a very inconvenient place. There is no parking for cars.
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Лилия Филиппова
Level 5 Local Expert
July 7, 2023
I'm currently sitting in the bank for the second hour. I need to get a card. There are only 2 employees and a cash register. This is some kind of mockery.
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Елена Романова
Level 8 Local Expert
December 8, 2022
The girls are specialists, very responsible, came with a question, explained everything, chewed and let go only when they were sure that they understood everything and figured it out.
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Саша
Level 12 Local Expert
April 28, 2023
Good bank, friendly service. However, sometimes there are queues
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Astat Studio
Level 9 Local Expert
November 6, 2023
I issued a card to pay for it, you need to have cash with you or their own card, other banks do not accept it. Price tag for the issue of the cosmos card
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Владимир Петкевич
Level 19 Local Expert
October 11, 2023
The best bank!!! It works according to European standards!!!
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Вадим П.
Level 8 Local Expert
October 6, 2021
The bank itself and the title specialists are normal. Technical specialists will ruin the bank. They have been conducting their subversive activities for many years in a row. ATMs and information kiosks are constantly buggy. Card acceptance is often cut off throughout Belarus. They probably hadn't heard about reserving the communication channel and the data server. Often, when paying via nfc, the bank blocks the payment amount, but does not transfer the money to the seller (the terminal writes no permission, but takes the money for 8 days. As a result, you do not receive the paid goods, and you are left without money.
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Нинель
Level 3 Local Expert
November 15, 2021
When I first made utility payments via Internet Banking, I made the mistake of overpaying a large amount. I was worried in vain. Operator Grinevich Ekaterina Evgenievna very tactfully, politely and promptly issued a refund to a bank card.It's nice to deal with such a worker. Thanks
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Viktoriya Savitskaya
Level 6 Local Expert
March 13, 2024
Very polite staff)
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Олег
Level 14 Local Expert
August 11, 2021
Professionalism and quality of service are excellent. Individual approach to the client. And of course, convenient parking under the bridge.
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Татьяна Шмаровская
Level 7 Local Expert
December 9, 2023
Waiting for service is the main disadvantage.
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Денис Денисов
Level 16 Local Expert
August 28, 2021
An excellent Belarusian bank, a remote application for individuals is the best in Belarus, a branch in Grodno in the very center of the city.
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Тарасова Ольга Анатольевна
Level 14 Local Expert
August 8, 2022
Huge queues are a minus.
Competent service staff is a plus.
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Виталий Тихонов
Level 19 Local Expert
June 30, 2021
A bank with a long history and Austrian quality of service and reliability. Decent and competitive banking services for legal entities and population3
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Кирюханцева Е.
Level 12 Local Expert
December 18, 2022
A good bank, polite and attentive attitude to customers
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Сергей Ткаченко
Level 8 Local Expert
May 18, 2024
Polite and helpful staff
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Александр Наркевич
Level 3 Local Expert
May 4, 2020
Indeed, there are competent, polite, charming female consultants here. They give a professional, comprehensive answer to any question. I am pleased that I am a depositor and a client of this bank. Good luck to all the staff!
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NO NAME
Level 6 Local Expert
August 28, 2023
Queues and slowness of staff
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Шмулькштене Катя
Level 4 Local Expert
September 23, 2022
I came on a working day, 2 operators are working, I waited 50 minutes, and the employees also decide things among themselves
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Mila Ya
Level 10 Local Expert
July 20, 2021
Courteous staff, professional assistance in all banking matters)) Service at the level of
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Шторм Ветрович
Level 14 Local Expert
July 2, 2022
A standard department, a lot of operators, almost no queues, or I was lucky.
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Иван Бурдей
Level 11 Local Expert
May 31, 2021
The best bank in the city. Pleasant service of the bank's staff. They will always help.Respect.
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Кирилл Курьянович
Level 6 Local Expert
June 26, 2022
The staff is good in terms of attitude, but the bank itself is not very good and the queues are huge
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Д Холод
Level 5 Local Expert
June 8, 2024
Super
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Саша Вежель
Level 6 Local Expert
April 6, 2022
Disrespectful attitude towards customers. I waited for the operator's response for more than 20 minutes, as a result, I did not wait.
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Йцукен Фывапрол
Level 5 Local Expert
April 14, 2023
It's better than it was 15 years ago.
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Николай Иванов
Level 4 Local Expert
May 18, 2022
The queues are cosmic, the service is slow, I stood in line 1:40, the horror is just
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Владимир Белявский
Level 7 Local Expert
May 26, 2022
The service is good, But you have to wait in line for a very long time
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Анатолий Струц
Level 8 Local Expert
February 18, 2023
A good bank. There are no queues
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Макс Кот
Level 6 Local Expert
June 2, 2023
a large queue
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Анатолий Димитрук
Level 13 Local Expert
November 25, 2019
the bank is really cool and it is prestigious to be serviced in it, as they consider it, but God forbid that the Prior should be credited. like all Germans, this is such a tricky institution that if there is the slightest hint of weakness in your business, they will immediately ruin you saving their money. verified.
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Александр Поляк
Level 13 Local Expert
June 13, 2022
For citizens of the Russian Federation, to open an account, you need to make a non-withdrawable deposit. In short, they do everything so that Russians do not open accounts with them.
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Николай Ширко
Level 9 Local Expert
October 27, 2022
Big and long in service
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Алексей
Level 25 Local Expert
July 16, 2022
I liked the service.
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))))))
Level 8 Local Expert
January 30, 2020
Polite specialists. They will consult, sort everything out and call if necessary. Well done)))