PriorBank

Rating 4.4
698 ratings
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216 reviews

Level 19 Local Expert
February 2
I visited Priorbank and was satisfied with the service. The bank was clean and tidy, which creates a pleasant atmosphere for customers. I especially liked the electronic queue system — it greatly simplifies the waiting process and allows you to navigate the time in advance. The service turned out to be relatively fast, and I didn't spend much time waiting in line. It is important to note that the bank's employees answered all my questions politely and in detail. I received full information on the issues that interest me, which added confidence in choosing the bank's services. Overall, the impression of Priorbank was positive. This institution really strives to create a comfortable environment for its clients, and I would be happy to recommend it to others. I hope that the quality of service will remain at a high level in the future.
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Level 6 Local Expert
November 3, 2024
There are no questions about the work of employees. Everything was prompted, explained clearly, the operations were carried out quickly. The queue is small, it passed quickly. But the appearance. To be honest, at first I was shocked, I thought some people came to the bank in September just in T-shirts. But no, these are bank employees. I've always liked the aesthetics of the bank. The interior is always simple, but tasteful and beautiful in appearance, stylish staff. And now, the girls in T-shirts. For me, it makes the bank cheaper in my eyes. It's like they came to the market, for a change, like in the old days. And not to a reputable bank. The employees of the bank are beautiful. A question for management and rebranding.
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Level 12 Local Expert
January 31
An excellent and convenient bank, lots of comfortable sofas, an electronic queue, and fast service. And there is a clothing store and doors nearby, you can usefully enter. Convenient location. Feedback from https://lespila.com/
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Level 5 Local Expert
April 4
Minus one customer. The downsides are that the work schedule is made for the convenience of the employees themselves, not the customers. There is a certain day in the month when they are all closed there for some kind of accounting. You come to the bank, sometimes the queue is just huge. Just to put money on your card, you can sit for 40 minutes or even more. And most importantly, the commission. It's a complete rip-off. If you transfer 10 rubles to another bank, the commission will be 2.5 rubles. As if someone would personally carry these ten rubles to the other side of the city to that bank. Everything is sent in seconds via the Internet. Today, a person sent me a small amount in Belarusian rubles from an Alfabank Card, Alfa Bank charged 1 ruble for the transfer. And my Priorbank charged me 10 rubles!!! When I called to clarify why, they said oh, they sent you to the lBaN number. If you had been sent by card number, then this would not have happened. A wonderful rip-off that finally showed that you need to change the bank
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Level 5 Local Expert
April 3
The queues are long, of course, but all the staff are professionals. Thank you very much. I would like to single out Olga V. Lavrenko separately. An amazing specialist, very polite, everything is fine
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Level 7 Local Expert
December 17, 2024
Prior Bank is the best bank in the WORLD!! We have repeatedly solved issues almost online! Everything is open and transparent. No surprises. The quality of recruitment is excellent! Keep it up ! This is my eleventh year with you! And I'm not going to change it at all!!!
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Level 7 Local Expert
January 28
Terrible attitude towards customers, I sent a transfer to a bank account on 01/24/2025, as a result, only 106p came from 306 rubles, the commission was 200 rubles, it's just ridiculous. Not only is this a huge commission for a bank transfer for small amounts, but it was also warned about this 4 days before the introduction of fees. Moreover, the transfer was made on 01/24/2025, and this commission is applied from 01/27/2025 and Priorbank decides to deliver the receipt at exactly 00.00 on the 27th in order to write off this commission. It's just disrespectful and illegal to treat customers. In any case, do not contact this bank, their cards and bank transfers. You'll regret it very much. Payment number: GG103UWH44 Payment date: January 24, 2025 Payment ID: 2055-5265-6930 Bank transfer to the account ****4933
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Level 7 Local Expert
March 22
Who is your bank for?? For pensioners and pregnant women? What a work schedule! Firstly, Sat and Sun are days off. Secondly, on working days before 18:30 it's a game! At 18:29, they were not allowed to enter and use the information kiosk!!!! Disgusting working hours for individuals. Finishing at 18, I fly to the bank and still do not have time. It is always amazing when Services for the population work at a time when the population also works. When should I use your services and leave my job??
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Level 9 Local Expert
December 20, 2024
A normal bank. Polite and competent staff. The hall is clean. Only the room itself is a little small: there is a feeling of crowding in the evenings.
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Level 3 Local Expert
January 15
there are huge queues, there is one cash register out of three (did you build the rest for beauty? it's ugly anyway). 01/15/2025: no improvements were found, the queue is an hour long with only one open cash register. There is still one star for this department.
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Level 17 Local Expert
November 22, 2024
I left an unpleasant impression about the bank after talking with the consultant. They could not reliably convey the information and had to come to the bank several times. I am grateful to the bank employee who helped to resolve the issue quickly
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Level 11 Local Expert
March 6
The service at the bank is always courteous and professional. However, unfortunately, you often have to wait in line, regardless of the time of the visit. Maybe it's just my luck)
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Level 4 Local Expert
December 18, 2024
There are huge queues, only one cash register works, you need to sit in line for more than an hour to top up the card, because the ATM is set up so that it does not accept $ 100.
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Level 3 Local Expert
April 2
The staff is in no hurry. 20-30 minutes per client. Is this normal? Don't you want to optimize your work somehow so that you don't have to fill out paperwork for half an hour?
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Level 4 Local Expert
August 23, 2024
The slowest department possible, especially waiting in line for consultants. Inconvenient work schedule. The staff is polite, but not always qualified
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Level 7 Local Expert
April 9
If you have a lot of time and a desire to hang out on your phone, then you are here) constant queues, waiting time of an hour or more.
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Level 5 Local Expert
June 21, 2024
I have been using the services of this department of the prior for almost 15 years. Only positive impressions. The management was able to create a very effective and friendly team. Professionals work.
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Level 7 Local Expert
September 7, 2022
Super squad! I have many years of experience both as an organization and as an individual. Great service! The staff is very competent, polite and ... Patient to the whims of us, the customers. They will clearly and politely warn you about possible difficulties if the client unknowingly wants to solve the problem in his own way... And offer a more effective solution based on experience, knowledge and the current situation. They work until the last customer, even if it is long after the end of their working day. The long-standing traditions of the Austrian bank in symbiosis with our smart and kind people work wonders. I Highly Recommend It!
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Level 11 Local Expert
March 22, 2024
Very good service. Always a friendly attitude. They will help solve the problems that arise. I like it. I will continue to cooperate.
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Level 6 Local Expert
June 2, 2024
There are often queues. But the staff is good. They explain everything clearly, if necessary. The waiting time depends on what time you arrive and what kind of queue. The specialists are working fast enough.
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Level 3 Local Expert
June 10, 2024
Huge queues at lunchtime. It is very annoying that not all ticket offices are open during peak hours. The most annoying thing is to wait 1.5 hours in line at the cash desk to replenish the card with $ 100 banknotes, since Priorbank's information kiosks do not accept these bills.
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Level 9 Local Expert
June 27, 2024
Get ready to sit in line for a long time! One cash register is at lunch, the second is closed for an hour - the currency is counted and it doesn't matter that there are a lot of people in the queue. ATMs do not accept $ 100 bills - you will not be able to replenish the card yourself, and you need to spend an hour of time through the cash register. They are not customer-oriented at all.
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Level 3 Local Expert
January 17
there are constant queues and long waits, but there are no complaints about the specialists, they will help and explain.
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Level 11 Local Expert
October 7, 2024
It's always a super crowded department. The wait is never less than 1+ hour. The central administration has been trying to solve nothing for years. I am writing a review, as always, from the queue
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Level 9 Local Expert
May 11, 2024
I made out a card here. The specialists are very polite, always prompt and even seem to read minds;) you don't have time to think about asking another question, as a specialist quickly answers it:)
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Level 10 Local Expert
April 29, 2024
I would not say that the staff is super qualified, came with a certain problem, a customer service specialist, he did not know what to do with such a problem, it feels like the whole department was solving it…
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Level 5 Local Expert
July 5, 2024
I waited for an appointment with a specialist for 1h20 minutes, after which I was redirected to the cashier, the cashier said that there was no money in the cashier, I had to wait another 15 minutes until the second cashier opened… As a result, more than one and a half hours of time spent…
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Level 4 Local Expert
January 15
Fast service Excellent attitude to clients
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Level 10 Local Expert
February 27
Many thanks to the staff, they will tell you everything in detail, but huge queues are certainly frustrating.
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Level 5 Local Expert
October 27, 2024
I had to wait in line for a very long time, the staff is super
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Level 16 Local Expert
February 6, 2024
Convenient location, convenient access, issues are resolved quickly and efficiently.
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Level 9 Local Expert
April 18, 2024
Two exchangers, and 3/4 specialist. In the morning and at the end of the day it is better not to go, there are just a lot of people. A friendly specialist will tell you everything at the entrance
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Level 4 Local Expert
September 30, 2023
The staff, as is customary in a good bank, is polite and competent. I will leave three stars for long queues, as is common in this department, as a result of which it takes too much time to carry out elementary operations.
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Level 5 Local Expert
July 1, 2024
The slowest staff, the queue does not move at all, only one window out of three works... I went to the exchanger, hung for forty minutes...
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Level 11 Local Expert
March 23, 2024
There are a lot of people all the time, that's the division. I couldn't issue the card remotely. The app doesn't really work. I lost 1.5 hours to make a map (
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Level 30 Local Expert
January 19, 2023
I have been using the bank's services for more than ten years for no reason. The fact that "for no reason" is, of course, a joke. But, it's nice to enter this bank room, the benevolent staff greets you with a sweet smile and an offer - the answer to any question is ready, suggestions- just get ready to ask… I am very pleased, I advise everyone, the service is at the highest level, Thank you!
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Level 13 Local Expert
January 3
We have been cooperating for a long time. No complaints.
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Level 9 Local Expert
December 5, 2022
There is not enough place to sit. There are a lot of people, a pretty passable place. There is a consultant in the hall, he asks if he needs help, for this +. Minus the star, solely because of the small number of seats. Otherwise, the service is on the level, they work quickly, there is a consultant, it is warm and clean inside.
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Level 7 Local Expert
November 13, 2022
And parking is convenient. And the queues are small. And the service is excellent. It is a pleasure to donate proceeds to legal entities. There is a special terminal for this. Enter with a key or PIN, put the proceeds, 10 seconds, pick up the receipt and voila. Long live the 21st century and its technologies, which have not yet reached all banks. But the rest of us have something to do.
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Level 17 Local Expert
August 13, 2022
The service is excellent, the attitude towards customers is friendly, the waiting time is insignificant, ATMs are always working. The room's furnishings are small, but all of the above covers the inconvenience.
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Level 5 Local Expert
July 15, 2023
At the entrance to the bank, I was met by a consultant girl, it turned out to be a nice little conversation, she helped me choose the right package of services) The card was made very quickly, given immediately to your hands!
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Level 9 Local Expert
November 4, 2023
Convenient location polite staff as a rule there are not often long queues
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Level 3 Local Expert
October 22, 2022
Faced with the problem of depositing money in the account. Replenished the card. The ATM accepted the money, but forgot to transfer it. This situation has already happened before, but the money was returned after the call. But this time, they sent a letter that it turns out I did not transfer the amount of 10 €. I called the bank again. I asked for a video from thermila. They told me to contact law enforcement agencies. And to the court. Of course, it is clear to everyone that for 10 euros I will not waste my nerves and money, but I close all my cards, my son and my husband. Decide for yourself whether to trust the money to this bank. And I credited 110 euros. Of which only 100 were enrolled
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Level 10 Local Expert
January 16, 2022
I have been serviced for many years, there have been no problems, always clearly and quickly. The service is on the level. The location is normal, there is Parking. There are not many visitors, the service is fast enough. There are 2 more BSB and Alfa banks nearby.
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Level 7 Local Expert
April 28, 2022
I was previously a user of Alfa Bank, I will say right away that Prior's application is much less intuitive, there are a lot of incomprehensible settings that sometimes do not work, there is not a single ATM from which you can put cash on a card (look at the same Alfa Bank that is located opposite this particular branch), which I also do not like in the application so this is the fact that you constantly need to remember the password to confirm the payment, there is no alternative, for example, confirmation with a fingerprint. So it is impossible to disable the fact that with EACH payment you need not only to enter a password, but then also wait for an SMS with a different code when you get there.In a situation where you need to quickly pay for communal services (5-6 payments), I assure you it will NOT be fast until one password is entered until the SMS reaches horror!!! Oh, yes, all branches of Priorbank work from 9-18 if you work for five days, and you are thinking of looking into the branch on weekends, then I hasten to inform you that you will have to go to the only branch that works on Saturday at Uruch and it works in my opinion until 15:00. Good luck
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Level 15 Local Expert
March 10
Cute girls at the reception
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Level 6 Local Expert
June 26, 2022
A long waiting time, there are always 5-8 people in front of you - this is +/- 40min, the space is poorly organized, it is always stuffy in summer, the cash register works as it wants (there was a break of 1 hour, both cash registers did not work at the same time, the second cash register did not open after the break), a stupid system with "fully electronic" document management, where you have to put your ridiculous crooked signature on the tablet and read the document itself from the screen. The staff is good and competent, but they have been held hostage by bad, greedy managers. Invite specialists/consultants, copy the best from your competitors and become the best bank in Belarus. In the meantime, fuss, discomfort, disorganization and opening a plastic card for 220 BYN ($80) is just an atrocity.
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Level 19 Local Expert
January 2
One of the best branches
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Level 9 Local Expert
February 23, 2024
The entire department is open until 6.30 pm. And the ticket office closes at 18.00 And the meaning of the department's work? Keep in mind.
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Level 9 Local Expert
July 25, 2024
They work slowly. With 4 consultants, I waited half an hour for my turn. I didn't wait....
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