PriorBank
72 reviews
March 11
Minuses:
The absence of a cash register, the absence of nearby branches with cash desks, the ATM freezes for a few minutes after each operation, the absence of euros and dollars at the ATM, only negative emotions, in this branch you can only take a loan))))
Positive:
Nice staff who just politely shrugs their shoulders, because they themselves are shocked by the system of this bank. We spent almost an hour in the bank and did not receive the desired service :(
It's a pity, we will transfer accounts to other banks!
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January 3
It's a good branch, but the cash register has been removed:(
I rent a ball at the checkout, but it suits everyone. The staff are nice, friendly, and well-helped to connect more profitable service packages
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September 17, 2024
I was in this "wonderful" place today. The fact that there is a queue and one working specialist (then the second one connected) This is the norm.
I needed an account statement and a balance for the embassy to get a visa.At 9.00, I replenished my card through the information kiosk, I got to a specialist at the department at 10.10, the entire amount was displayed in my application.
I told the specialist that I needed such and such a certificate for the embassy. He said OK and gave me a certificate, only the balance there was 200 rubles, that is, the money that I put in more than an hour ago is not yet displayed in their system.
I have one simple question for the "specialist":why do you make me a certificate for the embassy with such a balance and ask me to pay for it before I saw this certificate?!!
Do you really think that I need a certificate for a visa with a balance of 200 rubles?
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3
January 13
Top-level service can be paid with bank cards all over the world, which is very rare in the current situation. Well, the parking lot is just pitch black.
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1
December 28, 2024
I removed one star, only for delays in providing the product. After the promised hour, nothing was displayed, just like the next morning. I had to make a call to the line. So the department is great, the staff is friendly, and the two girls at the entrance even felt too much like they were in a store
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March 17, 2024
Dashenka listened to me very carefully and took all the measures I asked for, I was surprised today, she called me back, and all my troubles. Which I committed, the money was refunded to me. Thank you for understanding so well. My. Grief! And they returned the money to me. Because there are so many on the Internet. The fraudsters immediately calculate the money, I don't know why they helped, figured it out and returned it to me. So buy the big prior bank, thank you very much. That they were attentive to my request, well, Dashenka did a good job, brought the case to an end and informed me? Well, I would like to have the same order as in this branch, and the order would be in the same bank there, of course, a mess for people to stand and sit. Nowhere is not the case, but I went to the toilet. The whole operator is almost now, while they were sorting out my card, I couldn't find a place for myself in the toilet, they just wouldn't let me in there, and if it happened to me, I had to call an ambulance. Is this what the order should be, but is it terrible? Pay attention and do something that shouldn't be the case. Sincerely, Lyudmila.
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2
January 27
There is no cash register in this branch, which is not very convenient. And you usually have to wait in line for quite a long time, although there aren't many visitors.
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July 24, 2024
There is always a queue.
I've been trying to pick up the card for 3 days.
It turned out that from 9 to 10 and from 17 to 19, 1 employee works with clients (this is correct and logical, and "we are just employees, and if you don't like something, then write to the site and they will answer you")
It 's easier to pick up by courier 😉
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March 20, 2024
A very polite girl is a consultant at the reception. I helped with all the questions that arose when making a card. The specialist quickly arranged everything. There are no queues.
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1
February 6
Catastrophically slow service, instead of a person at the entrance, give a second specialist.
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October 13, 2024
A modern bank. There are few employees, which affects the waiting time. But they will explain clearly and clearly on any issues that arise
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June 5, 2024
Excellent department, thanks more to the consultant Angelina, she helped a lot with the questions that arose.🫶
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1
2
August 20, 2024
They serve for a sooo long time, in fact one manager works, the second one goes about his business and does not accept. The service at the prior is basically so-so.
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1
February 12
There is no cash register in the bank, you will find out by reading it on the door, just like in the Stone Age.
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December 17, 2023
In no case do not use the information kiosk in this bank, the device accepted 15 rubles, and credited only 5 to the card. "Smart" support offered only to apply to the bank. I recommend that the owners of the bank throw their information kiosks in the trash and buy normal ones.
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1
1
February 7
There's always a queue and one or two employees, nothing changes.
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February 13, 2024
10:20. There are 7 people in the queue , but one specialist is working. I managed to do all my things, but the queue didn't move a step. When I was writing a review, 2 people left without waiting
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2
November 3, 2024
There is no currency exchange, but there is a currency receiver
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May 24, 2024
At 16.00, there is only one employee in the workplace in the entire department who is busy with visitors.
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1
September 2, 2023
A good department, polite and attentive staff, there are almost never queues. The working hours vary depending on the day of the week. There is no cash register service.
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1
1
October 12, 2024
The staff is polite, immediately comes to the rescue, but the cleaning is in the red
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December 27, 2024
Queue, employees are not working
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November 10, 2022
I went in on a weekday at 6.20 pm to pick up the card (I ordered it in advance through the app). There is a whole 1 specialist and 2 employees, but they "rule" the queue. There were people, I barely managed to pick up until 19 before closing time.
Conclusions - the bank is OK, the operator has worked OK, the client load is not monitored or is not considered necessary. And the maintenance schedule of the physical. Persons under 19 on weekdays - such a client approach...
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2
2
July 15, 2023
Very polite staff, good girls work, they will tell you everything in detail and show you
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July 21, 2023
Only a poor bank will put 4 banking machines in a tiny room. They can't even indicate on the map exactly where the bank branch is located in the building
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1
1
February 21, 2023
At 18:30, only one employee is at the workplace. I couldn't get a card twice because of this - they serve 1 person in 15 minutes.
I asked to send the card to another branch - they said that it was impossible.
I do not recommend this department.
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3
March 16
We need to set up a cash register
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July 17, 2023
ATM with USD. Access around the clock. There are information kiosks with the ability to top up the card in cash, what else do you need?
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1
1
December 11, 2021
Convenient location. Friendly staff. We ordered a card to this branch, everything was promptly issued. ATMs and information kiosks are conveniently located, and the entrance to the premises is by card.
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1
2
April 6, 2022
Very unpleasant impressions. When replenishing the card balance in the terminal, $ 100 was mysteriously transformed into 244 Belarusian rubles. Waiting for a specialist's response on the line for more than 15 minutes.
After my visit to the Mstislavets branch, it turned out that a month and a half ago, a certain pharmacy withheld the amount that was written off now. At the same time, the wording in the SMS is: you have been charged the amount of X.
SMS notifications about transactions very often work incorrectly: less than a week passes without such a fine being sent in the message.
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2
2
September 3, 2024
One specialist, it's a long wait, there's no cash register
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1
April 29, 2023
2 ATMs and 2 information kiosks. Comfortable. It works around the clock for cardholders
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1
January 21, 2024
There is no cash register, ATMs are open every other day. The new ATMs are very slow.
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December 29, 2023
Well, the bank, the loan was approved, they work quickly, they didn't have to wait long. That's all right
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1
February 20, 2024
I liked everything, thanks to the staff!
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1
February 22, 2023
The best bank!) Excellent staff, always help and prompt!)
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July 28, 2021
Disgusting. One specialist works for the entire department. Issuing a card takes 15-20 minutes per person. There are 4-5 people in the queue. You can calculate the waiting time for the service yourself. At the same time, there is a second young lady in the department, but she does not serve anyone, but frankly bores at the entrance and pesters people with questions for nothing to do.
They gave me a non-working card (although the specialist on the issue claimed that the card was active and working). On the bank's information line, they told me about this that they did not know anything and could not do anything, according to their information, the card was working. I asked her to file a claim, figure it out and give me an answer on what to do. She called on Saturday or Sunday. The girl told me that the answer would not be immediately, but on Tuesday or Wednesday. It is clear that I did not receive an answer on Tuesday-Wednesday, nor on Tuesday-Wednesday a week later.
Conclusion: do not go to the Priorbank. It's just trash.
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3
1
June 15, 2022
I liked everything: the questions were answered, registered.
The staff is attentive and professional.
If the bank itself did not take an advance payment for opening cards, then it would be possible to put a rating of 5
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1
December 31, 2023
Fast, high-quality service
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April 28, 2022
Pros: polite, competent staff, terminals and ATMs are open around the clock.
Cons: one window is open all the time for visas of individuals. There is no cash register in the branch
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2
2
December 22, 2021
Fast, convenient, efficient, there are very few such round-the-clock points in Minsk, especially in the area of the railway station(((
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1
May 18, 2022
The queue of 2 people to replace the card waited for half an hour to break away. And so I adore yapriorbank with all my heart for many years. There is something to compare it with. The most convenient and modern bank. Hold on!
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2
April 25, 2023
Everything is very clear, fast, accurate and to the point...
that's why I love PRIOR
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January 25, 2022
Awful. One employee works for the entire bank branch. Issuing a card takes about 40 minutes per person. There are 4 people in the queue.
In short, I do not recommend this Priorbank. I visited Priorbank on Masherov Avenue 40. There are enough maintenance staff. And it takes 5-10 minutes per person.
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2
2
July 30, 2022
A wonderful bank! Europe! This is not your "big brother"!
Everything is at the highest level!
I have been with this bank for 20 years. And I get a pension too, through them!
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1
2
October 19, 2022
A bank for legal entities only and an ATM. There are no exchangers. How useless this separation is to me.
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1
1
May 29, 2020
My currency card expires in October 2020, but since I am leaving the Republic of Belarus for several months, I decided to reissue it now. The operator charged money for the service, started the reissue process and only after that informed me that the card would be ready in a week, whereas I had to leave in three days. When asked to cancel the reissue operation, she replied that it was no longer possible. In other words, the operator did not notify me in advance about the timing of the production of the card and this came into conflict with my circumstances. She refused to admit her mistake and offered to use the old card at the time of departure for payments in stores + a virtual bank for online transactions. I created a virtual bank in the application and immediately the information on the main card disappeared. It turned out that she would return only after the card was reissued.
With her inaccuracy and pale competence, the operator has made my life very difficult, because it is these days that I have to understand all the movements on the main account. Besides, I don't know why I need this virtual bank. I was fine without him.
I think for a 30 ruble commission on the banal reissue of the card, for some other commission that I was offered to pay for speeding up the process (which, however, did not solve the problem and I will leave without a new card), as well as for endless commissions on various financial movements within the bank's services, you could pay more attention to the level the education of your co-workers. Still, for a bank employee, developed intelligence is more important than high breasts, it seems to me.
PS I leave a review from someone else's account, because my account is linked to a Russian phone.
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6
2
January 22, 2024
A great bank .
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1
2
October 22, 2021
On October 22, the time is 9:40 a.m. Since 9 o'clock I have been sitting in line, there is literally one specialist for the entire department who has been serving a woman for 40 minutes. This is the scribe
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2
1
June 27, 2023
ATMs are working properly
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