PriorBank

Rating 4.1
167 ratings
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48 reviews

Level 6 Local Expert
December 10, 2024
Huge queues. The service is extremely slow. The work schedule is not customer-oriented at all: it does not work on weekends; it opens too late on weekdays and closes too early.
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Level 3 Local Expert
April 18, 2024
If it were possible, I would never contact this bank! I do not advise others either! It was necessary to issue a salary card from this bank. It was not possible to do this for 4 days. On 04/11/2024, I stood in line from 5.30 pm, at 19 I came out and said "there is nothing to stand, the working time is until 19.00" on 04/12/2024 similarly On 15.04, from 17.00 to 19.00, it was also impossible to get in line. 04/16/2024 from 13.30-15.00 it was not possible to get in, the queue, standing in the evening from 17.20 to 19.10 also failed to get in, an employee came out at 19.10 and said that the bank's working hours were until 19.00 and there was no need to queue, when people asked why they did not leave the queue and were not informed during working hours to people did not stand, they would not have time to serve, the employee did not provide a clear answer, but only said that she should not do this, and her working time was until 19.00 and she could not help in any way. I have never met a non-customer-oriented bank/organization. People have to stand in line for hours, not understanding whether they will get to the service or not. Moreover, according to information from people in the queue, people have also been contacting the department for several days in a row, standing in line, and as a result they cannot get in. please adjust the work of the departments and prevent such cases when people are standing in queues for an hour or two or more in vain!
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4
Level 10 Local Expert
June 2, 2024
It is in this department that a very attentive and competent young girl (sorry I didn't remember her name) works to thank. In general, there are 2 people in the department, but they work quickly. Despite the many customers, the waiting time is 15-20 minutes. Everything is on the level, they will solve your questions quickly)
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Level 3 Local Expert
November 11, 2024
The worst department that can only be, it takes almost an hour per person, the work is terribly slow.
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1
Level 14 Local Expert
January 8, 2024
An excellent and reliable bank in which it is pleasant to keep money and use the products that are offered here!! I recommend you to get an international card here!!))
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Level 22 Local Expert
January 18, 2024
I'm very unlucky here. It was urgently necessary to change the money, but everything was "hanging" with them. I waited for about twenty minutes and went to another bank.... And so everything seems to be fine. Parking, waiting areas...
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1
Level 4 Local Expert
April 12, 2024
I really liked the service of the Light Victoria employee. Promptly and politely.
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1
Level 11 Local Expert
December 9, 2023
Good staff. We quickly issued a loan for 75 rubles. I bought a car, an apartment, and I had enough money to get to the cottage. Super!!!
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2
Level 3 Local Expert
November 10, 2022
The department is not bad. The bank itself is stuck in the 2010s for customer convenience. I recommend that the bank adopt the technology and level of service from banks in other countries. Where it is not necessary to tell the operator all your personal and passport data, account and card numbers when calling the support service from the application, especially when these conversations are recorded. Where there are no SMS messages about outstanding debt, which, according to the operator, is not there, do not send messages about debt, which is not there - I was refused.
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Level 5 Local Expert
July 26, 2023
Solve the maintenance problem! Queues are constantly!! I respect the bank, but these queues are straight.... I am especially pleased when one specialist is working, and the second one has a sign for a technical break and a queue of five people.
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5
Level 4 Local Expert
June 20, 2022
It is absolutely not a customer-oriented department, the answer to everything is no. Namely: I ordered cash currency, it turned out that they definitely need a plastic card (who in the 21st century carries plastic cards with them???), the card in the phone does not fit. Moreover, there is also no way to postpone the date of currency collection in this particular branch (lo and behold), so you need to wait a month for the next opportunity. Everything is learned in comparison - for several years of using Alfa bank's services, there were no complaints, everything is fast, everything is convenient. I switched to prior (not on my own) - there are some sticks in all the wheels, you need to have a ton of patience and time.
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Level 3 Local Expert
November 11, 2022
In the evening, I came to pay for the traffic police exam, the cashier girl was talking rudely. I understand everything, it was the end of the day, but I gave her all the papers with the necessary account and tried to provide the data on the phone. In other banks, there was no such problem as "I don't understand what it says" for some reason, well, it happens. The human factor. As a result, they paid, but because of her bad mood, the girl spoiled it for the customers
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3
Level 14 Local Expert
August 8, 2022
We went with the idea that we would wait an hour, since we got on schedule for lunch (judging by the information at the cash desks (be careful, the Priorbank cash desks are on the first floor, the bank itself is on the second)), but in the end we were the only visitors. The girl is very pleasant and helped to issue a virtual card, quickly and without problems. Minus a star for technical support via a chatbot. Very slow.
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Level 12 Local Expert
November 6, 2024
Disgusting. I'm in line for the second day in a row , both days I can't wait for the service . At least they would have set up an electronic queue .
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Level 6 Local Expert
March 20, 2024
Thanks to all the bank's customers, all the super service is at the highest level
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3
Level 9 Local Expert
October 3, 2024
Good staff
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Level 10 Local Expert
August 19, 2023
The workload is very high, I rarely see when there are few people there
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3
Level 9 Local Expert
July 7, 2023
There are always long queues, the service is normal
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3
Level 3 Local Expert
November 1, 2022
It's a disgusting place Queues of 10 people 1 of 2 !!! There is a granny who types with 1 finger
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3
Level 13 Local Expert
September 20, 2023
Everything would be fine if there were no queues.
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3
Level 3 Local Expert
March 17, 2020
In order to withdraw money from the card without its availability, you initially need to make a request on the second floor, wait 15 minutes after going to the first floor and there is only one cash register where you can do this. They came up and there the girl is talking on the phone with a guy, they decide what they should buy for their grandmother's birthday, and the employee just sits without work and waits for the girl to solve her phone conversations. Based on the fact that it lasted 15 minutes, the ticket office went on a technical break. Due to the negligence of an employee, I lose my 30 minutes, do not waste your patience and time, it is easier to go to the nearest bank branch.
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Level 3 Local Expert
January 11, 2022
I came at 17:55, the queue was idle, and at 19:00 a so-called bank employee came out and said that the branch was closed and she would not accept anyone else.
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Level 18 Local Expert
September 6, 2021
The only branch that works on Saturdays. Therefore, there is a large flow of people, queues, and only one employee works. If any other departments were open on Saturdays, it would be better.
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Level 3 Local Expert
November 28, 2022
It took 1.5 hours to serve 4 people!
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Level 7 Local Expert
February 3, 2022
Fast service, courteous staff.
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Level 12 Local Expert
August 25, 2022
There are always queues!there is no currency, which is over 1000u.e
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Level 18 Local Expert
January 4, 2022
I do not recommend it. Constant queues. And only one window always works
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Level 8 Local Expert
February 23, 2023
Responsive staff
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2
Level 2 Local Expert
June 14, 2022
Incompetent employees, wasted time
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3
Level 2 Local Expert
June 17, 2022
It's a very long time to wait! Lunch is not at lunchtime!
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3
Level 7 Local Expert
August 5, 2023
They do not accept bills that they have issued themselves
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3
Level 7 Local Expert
July 26, 2019
Immediately yes,))) this is my salary bank, but seriously, the cashiers are friendly, of course, but the shops are open until late, and the exchanger is only until 21 o'clock, it seems inconvenient.
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Level 6 Local Expert
July 5, 2023
Well done.
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3
Level 16 Local Expert
May 18, 2022
Very long queues
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3
Level 7 Local Expert
March 5, 2021
The staff is very polite and pleasant.
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Level 15 Local Expert
July 22, 2022
The bank as a bank
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1
Level 12 Local Expert
December 24, 2021
There are always kilameter queues
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Level 13 Local Expert
June 5, 2021
A contemplative specialist girl
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Level 20 Local Expert
December 11, 2021
The queue is constant
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March 20, 2021
a large queue
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7
Level 6 Local Expert
March 30, 2020
Only 2 operators, very slow.
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Level 11 Local Expert
May 30, 2021
We are urgently collecting deposits!!!
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Level 5 Local Expert
August 4, 2019
Professionals who know their business!
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Level 20 Local Expert
October 21, 2019
Always favorable exchange rates of Russian rubles.
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Level 15 Local Expert
March 9, 2020
Good specialists
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Level 25 Local Expert
September 15, 2019
A very beautiful new department
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Level 4 Local Expert
December 22, 2019
Very good.
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Level 12 Local Expert
January 9, 2020
Making loans
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