PriorBank

Rating 4.4
324 ratings
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97 reviews

Level 3 Local Expert
December 4, 2024
Favorite branch of your favorite bank😍 Fast service, pleasant polite staff! I especially remember the consultant administrator Ksenia!Thanks to the staff of the department for the high customer service!
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Level 8 Local Expert
September 16, 2024
Yes, that they would all be waiting in line for the toilet, like customers in their offices! It's just awful! There are always huge queues in any department. That's generally in any! There is a huge compartment on the Nettle, 9 windows for queue P. They worked for the hour and a half that I was standing there, only 2! And huge queues. The girl says that there are a lot of customers today. No, it's always like that! No respect for the bank's customers! 2 out of 9 windows! They say, wait, dear customers, and we will not hire more employees. That's half the trouble. When they entered my passport data, their employee did not specify the index. Because of this, I couldn't release the card through the app. I had to go to the bank to make a banal index!! Service in the coupon: change of passport data. And in order to correct the line, it was necessary to wait for the 1.20 queue!! Twenty hours to fix the jamb of an employee of this "amazing" bank in 2 minutes!! If it weren't for the salary project, I would never have come to this bank in my life!!
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5
Level 7 Local Expert
October 16, 2024
I came to the department to withdraw money from my passport. The girls gave me the wrong ticket. I waited forty minutes. They refused to serve me at the cash register. The girls tried to withdraw money through a terminal that does not issue money a priori. They don't know which ticket to give. They offered to transfer money to another card and withdraw it through an ATM. Oh... in the end, they gave me another ticket, not to the cashier, but to a specialist. I waited in line for an hour and a half, I was late for the interview, I'll have to go another day. Very slow today somehow… It was much faster last time. At the same time, thanks a lot to Maria Yakubovskaya (workplace 16), she serves me for the second time and the second time quickly and clearly. The man is really in his place.
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Level 20 Local Expert
August 14, 2024
I am writing this review when the fourth minute of the SECOND hour of waiting has gone. Moreover, according to my operation, judging by the coupon, there were 6 people. I don't know what this is about. Are specialists working slowly? Lack of staff? The fact remains that in order to withdraw a small amount from the passport (until the card is ready), you need to spend TWO hours (I threw it on, since I haven't been called yet and there will be another half hour of iterations)
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1
Level 3 Local Expert
October 27, 2024
Good afternoon, I am interested in how you can get through to the round-the-clock support of Priorbank on Sunday? The contact center does not work on a day off, - this is understandable ... but what about the card support, the phone number of which is indicated on the card? The very word "round the clock" means 24/7. The answering machine says goodbye on Sunday and turns off the call.
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1
Level 2 Local Expert
November 20, 2024
The worst bank in Belarus. Each employee sees how the operations work in their own way, one advised me to make a transfer to my account in another bank - the account was blocked and for the second day I do not know how to unlock, the bank's answer is "wait". Thank you, I've never been to the prior in my life for any money.
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Level 11 Local Expert
October 18, 2024
Terrible queues at the offices. I've been waiting for 45 minutes to pick up the card and insurance! The queue is 16 people. There are 3 windows and they serve customers for a very long time. There are 2 cash registers - they are empty, there is no queue. The longer I serve at the prior, the more convinced I am of the disregard for customers.
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Level 2 Local Expert
May 27, 2024
I applied to the department at Kropotkin 91, got to the specialist Manko Valeria, a very competent and understanding specialist. She quickly answered my questions and suggested the best solution to the problem. I wish there were more such smart and competent specialists.
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3
Level 9 Local Expert
September 24, 2024
It's amazing how the bank has declined for the worse in more than 12 years of my service. For today, I have been solving a simple question for 45 minutes, 3 specialists served a queue of 3 people for 32 minutes
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1
Level 6 Local Expert
December 30, 2024
There is only one cash register. A huge number of people are waiting. This is not the first time I've encountered this in this department. The service itself is good, polite and to the point.
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Level 3 Local Expert
March 31, 2024
The weakest possible service, incompetent attitude to other people's time. Blocked the account, request data on the origin of funds — provided all the information, the account was not unblocked. Then they called the police, they again gave explanations and there were no questions, but the account was still not unblocked. For the hundredth time, in response to a letter asking "have you received an answer about my case?", in addition to the answer "no", they said that I could close the account on a written application and collect the balance. I called the bank beforehand, asked which branch I could do it in — they replied that in any one. I arrived at a convenient branch, where the account was not closed to me and they said that they were ready to give only 5 rubles out of 450 rubles with a commission and that in order to receive the rest of the amount, I need to write an application and wait for its consideration (although I initially said that I wanted to close the account), to a message from support that I was allowed to close the employee did not respond to the bill and collect the money (later, after my next letter to support, she called and told me to come write a statement, although I immediately told her about it). I wrote to the support again asking what amount I should be given and to which they replied that the amount should be returned in full (a contradiction with the words of the department employee). I pointed out that I was deployed at the department and was told that I had to go to the department "serving me" for this (a contradiction with a call center employee who said that you can go to any). As a result, with the millionth attempt, I was able to close the account in the same service department, the balance of which was also issued with a commission. That is, the bank blocked my funds for several months, it is unclear what it did with them and charged me a percentage for it — just incredible, thank you for your time
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7
Level 5 Local Expert
June 24, 2024
At least 5 consultants and only one cashier worked at the bank during the visit. To withdraw money without a card, I had to wait two queues, the first to the consultant, the second with a new ticket to the cashier. I waited in line at the checkout for 50 minutes.
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2
Level 8 Local Expert
April 10, 2024
Firstly, the bank is not located in building 91, but in 91A. Secondly, all specialists are teenagers who have just graduated from college. For each question, they run to someone who is older and more experienced. After 17 out of 9 specialists, only 3 work, and this is even less than half. It feels like I didn't come to the bank, but to college...
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3
Level 11 Local Expert
April 8, 2024
I hope my beloved priorbank will return. You can't top up a card with a $100 bill. The offices are closed on weekends. The waiting time in the checkout card replenishment queue is 27 minutes!!!!!! — This decision was made in order to create comfortable and safe conditions for depositing accounts with Priorbank customers.
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1
Level 13 Local Expert
February 22, 2024
One time at a time is not necessary. There are a lot of people, but sometimes the queue passes quickly. Last time we helped to solve the problem quickly. I transferred money from the mobile app to the wrong phone. The money was returned within a week. Rather, the operator returned it, but thanks to the bank's request. Thanks!
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Level 6 Local Expert
June 16, 2023
Good organization of work, excellent service, qualified assistance from specialists., quick solution of tasks, availability of equipped places for banking operations,
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2
Level 12 Local Expert
October 22, 2023
The most nightmarish arrangement you can think of. It's a one-way street, there's no parking, you can't drive into the courtyards. I couldn't get into the bank for several visits. I tried to issue a card with delivery on the website. What a quest. It's not enough that a bot answers the phone, which, in principle, is not able to help. So there are also some technical problems on the site. Does not skip into the system, constantly updates the pages. In short, I was never able to become a client of the bank.
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3
Level 9 Local Expert
November 29, 2023
I have never entered the branch itself, but the ability to use ATMs and a terminal indoors at any time of the day is very convenient (entrance by cards). Parking along the road is always empty after a working day.
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1
Level 4 Local Expert
June 19, 2023
The service is at a high level! There is no queue for specialists. Polite staff. Pretty fast service, everything was cleared up. At the moment, on 06/15/2023, it is closed due to the construction of the 3rd metro line.
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1
Level 4 Local Expert
December 11, 2024
Queues are present. There is no service speed. I do not recommend it.
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Level 8 Local Expert
January 29, 2024
The nearest Priorbank, while it is very far away and not conveniently located, you have to drive by car
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2
Level 16 Local Expert
August 25, 2024
Parking nearby is a real problem.
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Level 11 Local Expert
September 28, 2024
There is no bill acceptor for handing over the proceeds of legal entities
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1
Level 22 Local Expert
December 11, 2024
Not a bad bank. I like everything so far.
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Level 6 Local Expert
September 23, 2024
The lack of air conditioning is very disturbing to customers!
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1
Level 2 Local Expert
July 29, 2024
The cashier did not accept the bills due to "creases from the rubber band."
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1
Level 14 Local Expert
August 29, 2024
The worst bank with the worst conditions and staff
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2
Level 9 Local Expert
July 24, 2023
Qualified staff, everything is fast and clear.The waiting time is no more than 10 minutes, although it was lunch, and there were quite a lot of people.
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1
Level 6 Local Expert
April 5, 2024
A very excellent bank, excellent service, I advise you to become a customer
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1
Level 7 Local Expert
January 13, 2024
Good specialists, usually not overloaded, there are usually no parking spaces
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1
Level 3 Local Expert
July 28, 2023
The bank's branch is quite large, and there are very few employees working. You have to sit and wait long enough. The service is good.
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3
Level 14 Local Expert
April 26, 2022
The bank is good, there is Parking, but there are never any places, however, as everywhere in Minsk.the staff is polite.I took off one star for the lack of cash on my last visit.whistle it all over Minsk to withdraw it from your own account.It's not interesting about recent events.Give me my money whenever I want.That's fair enough.
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Level 10 Local Expert
July 26, 2023
The staff is nice and courteous. But there are always a lot of people no matter how I come.
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1
Level 5 Local Expert
September 24, 2024
the worst bank
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Level 2 Local Expert
May 6, 2022
There are always huge queues, and no one regulates the number of specialists. I've never waited less than an hour. Everyone is complaining, but no one is going to solve this problem. Priorbank has been rapidly losing ground lately, which is very frustrating.
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1
Level 11 Local Expert
May 22, 2024
The cash registers were removed. ATM does not work often
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1
Level 9 Local Expert
April 13, 2022
Not a bank, but a hole. They can't answer the questions normally, everything is "this is how the Program is configured." I came to withdraw cash - the account was closed without warning. I've never been in line for less than an hour in this department. I don't say anything about the work of their chats at all - you may get an answer the next day...
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1
Level 9 Local Expert
November 22, 2024
everything is fine
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Level 23 Local Expert
March 26, 2022
Very slow workers. I came to pick up a pre-issued card, there were 10 people in the queue. 4 specialists worked, chatting leisurely with colleagues. As a result , I sat for almost an hour . I didn't expect it(
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Level 8 Local Expert
August 18, 2023
Everything is convenient, fast, courteous staff.
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Level 5 Local Expert
January 7, 2022
Disgusting attitude towards customers! The son came at 15.40, took the ticket, sits waiting for his turn. At 15.55, the administrator apparently enters the hall and informs that you will not have time to receive him because they work until 16.00. And that he leaves the bank. What is this attitude? The ticket is in his hands! He took it before they closed! Why wasn't he accepted!
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3
Level 12 Local Expert
February 17, 2023
Working hours are unacceptable for physicists. 17 p.m. is very little, most can only get to the bank after work.
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3
Level 16 Local Expert
September 12, 2023
I'd rather keep quiet, interest is always deducted if you withdraw cash
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1
Level 9 Local Expert
April 1, 2022
This is a torture house, not a bank branch. Out of 9 possible specialists, 2 work, a queue of 27 people and it takes 30 minutes for one person. The waiting time is endless. No bank has ever allowed itself to do this. 0/10
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Level 5 Local Expert
April 13, 2022
If you decide that you have provided for everything and made a preliminary appointment, then you are deeply mistaken, because the wait will be more than 25 minutes and after that no one will be able to answer you when exactly you will be accepted
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Level 6 Local Expert
September 1, 2023
There is only one cash register. Waiting 10-15min. It's just unrealistic.
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2
Level 2 Local Expert
July 28, 2023
It's fast! Very polite staff!
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2
Level 11 Local Expert
December 21, 2021
I absolutely do not understand why in the 2021 century I have to sit in line for more than half an hour, wasting my time to get this damn card, and even GOLD, according to which I will then pay for service every month for 4 years. Make a delivery to the mailbox, don't embarrass yourself.
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3
Level 10 Local Expert
January 19, 2023
A favorite place to quickly exchange or put money on the card.
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Level 10 Local Expert
March 8, 2023
My bank, and I will advise anyone to be their client
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