Private 100th Year Hospital
Directions
Söğütözü
2.27 km
Saruhan Apartmanı
248 m
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2 reviews
April 27
Recently, Professor at your hospital. Dr. I applied to Mr. Cevdet by appointment. However, unfortunately, the treatment and service process I encountered fell well short of my expectations.
Although I had an appointment, the interview took place briefly and on foot when I arrived at the hospital. A fee was requested without detailed information about the transactions to be made during the interview. Besides, Prof. Dr. The communication style of the nurse who was next to Mr. Cevdet was quite rude and exclusionary. I was asked to leave the room directly without being allowed to ask my questions, and I was made to feel excluded and worthless as a patient. The interview was terminated without even finding 5 minutes in total, and the discomfort I expressed about the lack of information was passed off as "information has already been given".
dear prof. Dr. Cevdet Bey's rather distant, closed to communication and quiet attitude made it difficult for the patient to feel safe. In the same way, I would like to point out that Ezgi Hanım, who introduced herself as the director of the hospital, has a far from professional attitude towards patient communication. Although he states that he is a sociology specialist, it is inconvenient for him to make direct treatment suggestions on medical issues, make referrals in the language of marketing, and come into physical contact with patients. Moreover, he exhibits a communication style that is impatient, oppressive and sometimes pushes the boundaries of respect towards patients who want to get information. The attempt to cover my mouth by saying “shut up” towards me is an unacceptable and unethical behavior.
In general, I had an experience that was far from the trust, transparency and professionalism I expected in the hospital environment. I find this approach, which gives the impression that patient satisfaction is kept on the back burner and financial expectations are at the forefront, sad.
I hope that my complaint will be taken into consideration for the healthy functioning of your necessary internal audit and feedback process, and that the necessary improvement steps will be taken within the framework of patient rights and ethical values.
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April 4
Cardiology doctors are very good
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