Prosvet
18 reviews
July 25
Excellent optics, friendly and competent consultant. She answered all the questions asked to her very competently and correctly. Cozy and atmospheric.
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May 9
Do not contact this optics!!! When ordering glasses, an optician convinced that it was necessary to buy the most expensive lenses, which were made to order and went for 2 months. As a result, the order was delayed for 10 more days. The glasses came, the image is double and blurred in them. There was no such thing in any glasses. The optics specialist said that you need to get used to lenses. The glasses had the wildest headaches after wearing them. The diopters were selected correctly, after receiving the glasses, I signed up for the Lode, the doctor said that I should see well to work at the computer. When checking the vision in Lode, nothing was double in their lenses. The distance between the eyes was measured in optics itself, perhaps it was measured incorrectly and another optics specialist said that their best lenses might not suit me, because the curvature in them is different. As a result, the money is not refunded. I am an ordinary buyer who must understand all the subtleties and for my huge money, 2 lenses over 560 rubles, it is not clear what to get. The order was made in optics for Surganov. I do not recommend this optics to anyone!!! Continuation. 09.05.2024 I came to the optician on Surganov to leave my feedback in the book of complaints and suggestions. They gave it completely empty, not stitched or numbered, without the filled-in name of the organization. How is it? During the operation of the optics, there was not a single buyer who would like to leave a review? Or do you give an empty book to customers with bad reviews? From the moment the optician works, you must have a properly designed offer book, where is it? And not to hear the specialist's answer: "We'll fill it out after the weekend"
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1
June 11
In the case of curved measurements of lenses and/or frames, the money will not be refunded, which
is a violation
of consumer rights. A month has already passed, and there was no official response, which was supposed to come 15 days later to the claim, as well as a call or something else, which entails a fine according to Art. 9.13, which they will definitely receive soon. In addition, the complaint book for bad reviews is empty without signatures and
seals, which is then thrown away, which will also entail a fine, similarly remove all negative comments in their insta and add the author to the emergency, and others who are stupidly lucky with glasses smile hypocritically, it's a pity that most customers like such hypocrisy.
They did not want to meet in any
way or find a compromise, at most
only "you can return the frame." A little more detail (bought by a young woman):
When ordering glasses, an optician convinced that it was necessary to buy the most expensive lenses, which were made to order and went for 2 months. As a result, the order was delayed for 10 more days. The glasses came, the image is double and blurred in them. There was no such thing in any glasses. The optics specialist said that you need to get used to lenses. The glasses had the wildest headaches after wearing them. The diopters were selected correctly, after receiving the glasses, I signed up for the Lode, the doctor said that I should see well to work at the computer. When checking the vision in Lode, nothing was double in their lenses. The distance between the eyes was measured in optics itself, perhaps it was measured incorrectly and another specialist in optics said that their best lenses might not suit her, because the curvature in them is different. As a result, the money is not refunded. The buyer is not obliged to understand all the subtleties and for his huge money, 2 lenses more than 560 rubles , it is not clear what to get
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September 8, 2022
Excellent optician and consultant Maria is a professional in her field. She helped me choose a beautiful and suitable frame, explained the difference in lenses. As a result, I got good quality eyeglasses. And later she also returned for sunglasses, which Maria carefully picked up and advised. The glasses are very high quality and I wear them with pleasure. I recommend this optician and consultant Maria to everyone.
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August 9, 2022
I bought glasses with diopters, and then I went back for sunglasses. Consultant Irina is such an incredible positive, explained very clearly what the difference between the lenses is, took more expensive glasses for the first time, I have been wearing them for 2 weeks, full of delight. The quality of the lenses is super, the frame is stylish, thanks to Irina, who, despite all my doubts, was able to convey to me the value of the purchase! Thank you, now your regular customer!
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March 9, 2023
I have been buying contact lenses in this optics for a very long time. The consultant girls are very nice. From the first purchase, they offered to get a regular customer card. Plus a very convenient location. Now I only go to this optics.
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August 2
There is no repair of glasses.The place itself is pleasant.
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August 8, 2022
Good optics with polite and pleasant staff. I came to get my glasses, I wasn't sure about my eyesight. Wonderful girl Irina quickly checked everything and picked up the frame, consulted on lenses. Everything is clear and accessible
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August 11, 2022
I recently ordered glasses, I was satisfied with everything! Thanks to the sales consultant Irina, she helped with the selection of frames, checked her eyesight, and advised on lenses. The glasses were made in a short time. I will advise your optics
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August 11, 2022
I ordered glasses a couple of days ago, I'm happy with everything. The seller Irina helped to pick up the frame, checked her eyesight, suggested which lenses were better to put on. We made the points within the agreed time frame. Now I will recommend your optics to all my family and friends!
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July 28, 2022
Excellent optics with attentive staff, a good assortment! I checked my eyesight in optics at Surganova 52 (the doctor / ophthalmologist is very good) and ordered glasses, I am satisfied!
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April 10, 2023
Good optics, I went to pick up lenses, which helped me. Responsive staff
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1
August 15, 2023
Maria is a very pleasant employee and Olga is a very good doctor
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November 9, 2021
I liked everything, the prices are normal.
My eyesight was checked even almost before closing. Attentive and courteous staff.
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November 18, 2023
Great store
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September 29, 2021
Excellent optics, courteous staff and good prices for contact lenses)
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December 8, 2023
An excellent choice
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January 6, 2021
The optics are very expensive, the staff is rude.
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