We booked and paid in full for the hotel from September 12 to 16, 2021 on booking. We arrived at the hotel at 6 a.m. on September 13, as we arrived on an overnight flight. We were checked in, in the morning we received a refund from the booking that the hotel canceled our reservation because we did not arrive. After finding out, we had to re-pay for the three remaining days at a price more expensive than the one at which we booked . We didn 't hear any apologies . The rooms are disgusting, it stinks (in a non-smoking room). When taking a shower, they found that there were no towels in the room, they called the reception - they brought it , the next day after cleaning the room - a similar situation. Strange service for a five-star hotel. The air conditioning in the room does not work , the windows do not open because they are panoramic. The linen is all washed , towels and bathrobes are old . Towels are provided one per person. But there is a bar (food, drinks , condoms - everything is in front of my eyes) as if we had stopped into some kind of Mess. We relax in the chain of these hotels regularly. This is the first time such a service has been provided . Horror, the declared stars do not match. When choosing a hotel, I definitely do not recommend this hotel to anyone!!!!
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Тимур Б.
Level 6 Local Expert
November 25, 2018
The hotel is generally good, the location is convenient. The breakfasts are varied and delicious. The reception staff is very helpful. But, in the room for 6 days of stay, cleaning was limited only to changing towels and shampoo. That is, the room was not cleaned in principle. For this fact, you can put a minus, it negates many other advantages of the hotel. I also do not recommend taking a massage at the spa center, take your time and it will be a pity to pay for such a low level.
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Абдуварис Ташпулатов
Level 11 Local Expert
December 21, 2023
Great
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Андрей К.
Level 3 Local Expert
December 18, 2018
I didn't like it. We came with our family for the weekend, the child has a doctor. Upon check-in, the room was "improved", but it turned out to be very cold, the split system does not work. We say: move into the room we paid for, to which the manager said - we will bring you heaters. The children were eventually accommodated for 1 night in a warm room, we slept in a cold one. And this whole story is completely irrelevant on the part of the staff. Drinks in the lounge bar were included in the bill, although the reception and booking indicated that they were free. I make a discount for the off-season and a non-European-American passport, but I will not go there anymore. Although the view from the window is amazing, the seagulls are soaring.. We lived in a golden horse room
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Елена Павлова
Level 4 Local Expert
January 3, 2019
Great hotel. Near the Galata Tower. Some rooms have a view of the Bosphorus. Breakfast is simple, but good. The room is cleaned every day. There is a spa and a small pool.
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Иван Корчагин
Level 8 Local Expert
October 13, 2023
How good
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Kulagina
Level 19 Local Expert
March 15, 2019
Very dilapidated hotel, dirty. The bed linen is stained, the towels are washed to a gray color. Towels are provided for one guest. There are no bathrobes. The windows don't open. The rooms are small. Of the advantages, well, maybe silence. The location is so-so. The metro is nearby, but it is not convenient for walking
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Dmitry Z.
Level 3 Local Expert
December 17, 2019
A good hotel, but the level is clearly lower than the Radisson hotels in European countries
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Dmitry V.
Level 11 Local Expert
September 27, 2018
Convenient location, beautiful view from the window, everything else is on the level.
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Николай Ж.
Level 4 Local Expert
December 5, 2018
We didn't like the Hotel! It's dirty! Leaky sheets and pillowcases! The deposit for the mini bar was not refunded!!! I do not recommend the hotel!!!