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This organization made a mistake during registration. When the money had already been transferred, it turned out that, firstly, the registration was made to another country, and secondly, everything was for one person (a group was flying). Thus, they returned the money through the bank, which took a commission for a large transfer. As a result, I paid a commission to the bank due to a mistake by the travel agency. Then the error was fixed, and everything was processed normally, but no one returned the money that I paid for the commission. 🥰 When contacting an employee about this, it was first said that it was made out by another employee who is currently at lunch, and then it was completely said that the travel agency corrected all the mistakes and how wonderful everything would be. I just didn't understand why, if the travel agency made a mistake, I have to pay for it? I understand that it also depends on the bank, but it was still initially a mistake by an employee of your company.
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Show business's response
615243 Таяновская
Level 5 Local Expert
October 2, 2023
Once again, I express my gratitude to Olga Savitskaya for her high professionalism! She picked up a country of rest for us (UAE), a wonderful hotel, quickly completed the documents, answered questions. As a result, the rest turned out wonderful. Everyone had time: we went on excursions and rested by the bay. We can no longer count how many trips we have made with the Rosting company, but thanks to such wonderful specialists, we will continue to rest with this wonderful agency in the future!
See original · Русский
Show business's response
Светлана Таяновская
Level 3 Local Expert
May 23, 2023
I would like to thank Olga Savitskaya for her excellent work. For the 5th time, I used her services myself, and also recommended her to my son and friends. A very competent and responsible specialist. He will always choose a tour that meets all the requirements and wishes. Therefore, the rest comes just great. Thank you, Olga!!!