I don't go there at all, I've been there 3 times in 40 years, and then I needed to change my passport. I arrived at 19.40. The first thing the passport officer told me: they work until 20.00 and no one is going to stay late (well, I can't come to them earlier, I'm at work until that time, another day I'll come at that time anyway). While I was filling out the application, the nervous passport officer, instead of helping, distracted me, not allowing me to concentrate on filling out the application. The rest of the workers helped her: they really need to go home, but I'm keeping them here. And another tragedy: I don't have any payment, it turns out to be such a problem nowadays, it's just terrible!. I tell them that it takes 1 minute to pay through the EPIP and the payment will be made and then it started...: "I won't sit here until half past eight and wait for the payment to pass, the Internet catches them badly, etc." So it's my fault that their Internet is not catching well? I said that I would go outside and the payment would go through quickly. As a result, I wrote my part of the application with her distracting help before 20.00, the rest of the application is filled out by the passport officer. And no, in order to further process the documents, the workers of the RCC said that their working day was already over and I had to leave the room (they were all dressed by this time). They also began to threaten that they would call the police, since they had to put the room on guard at exactly 20.00. From this we can conclude that they never stay at work and everyone is always on time))), well done, they work great. Although the reviews say the opposite. Conclusion: the service is rude and rude, there are aunts who have decided that the residents of the district owe them something, a lot of excuses, just not to accept the documents and not help. That's right, they used to write here: A DISGUSTING PLACE AND ATTITUDE TOWARDS PEOPLE!!! It is written on the website of ersc.bel that the settlement and reference centers were created in order to improve public services in Minsk. All activities of the Unified Settlement and Reference Center of Minsk are aimed at improving the quality of services provided in the field of administrative procedures for citizens' applications. The quality of the service is the period of its provision, the waiting time in the queue, the politeness of the employees, the comfort of staying in the room where the service is provided. RSC employees provide services to the public, they work for the public!!! But here it is not even close to being fulfilled!!! P.S. no one accepted my application for a passport replacement, at 20.02 they all went home together.
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Максим Ковальчук
Level 7 Local Expert
December 11, 2024
I liked everything, the staff is polite and friendly, especially the passport officer explained everything, intelligibly repeated even twice))). Thank you for your help and patience with us. I recommend.
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Сергей
Level 10 Local Expert
January 1
Terrible service, we came to close the lease, the grandmother pretended in the first window that she did not hear that I was addressing her until she had finished her business. POTO: I'm listening to you...Well, the further communication was good, it's good that I was in a good mood, game. But the lawyer there is very polite and adequate. She has 5 points.
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Екатерина Рынке
Level 5 Local Expert
February 27
The department leaves much to be desired, there are specialists who most likely used to work in a penal colony or at passport control at the border, and the attitude towards citizens is at least the same. They don't explain anything and communicate in a commanding voice.
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Светлана
Level 10 Local Expert
March 18
I often come here.. A pleasant team..They help and explain any questions.
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Елена Т
Level 5 Local Expert
January 11
I've been there several times, but there are no queues. The employees explain everything in an accessible and patient manner.
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Анатолий Кр
Level 9 Local Expert
February 21
The staff are very polite and friendly, and surprisingly there are no queues.
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Ирина💫💛
Level 12 Local Expert
September 13, 2024
People work well quickly. All services were carried out quickly. There is always a certificate if anything. They do not refuse
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Илья Б.
Level 11 Local Expert
January 26
Well, without queues, they give out gun certificates at all, I would give 0 claims out of 100, honestly
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Мария Коробейко
Level 4 Local Expert
March 18, 2024
It is not a very pleasant place, the staff is outraged at visitors, when they ask for help they are transferred from window to window. It is difficult to wait and fill out documents , and in case of errors, it is paid to rewrite the forms
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Тати
Level 6 Local Expert
January 1, 2024
I turned to the employee of the passport office. In principle, everything is polite and cultured. There are no special complaints. And most importantly, there was no queue, which happens extremely rarely.
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Алеся Мамедова
Level 3 Local Expert
September 4, 2024
I liked the service, the good-natured, responsive staff.
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Светлана Р.
Level 5 Local Expert
October 4, 2024
You can always get help without any problems. There are no frenzied queues
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Ольга Ш.
Level 3 Local Expert
January 5, 2024
I had to contact the center several times, then a passport, then certificates. I was even surprised how fast and simple everything is!)) Dear girls, thank you for your hard work!
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Елена .
Level 8 Local Expert
February 21, 2024
A nice girl is a legal adviser. I gave a detailed consultation. Responsive passport specialists who are also ready to help and clarify. But Tatiana, a utility specialist, spoils the whole impression of the organization, the behavior is simply boorish, she cannot answer questions.
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надежда н.
Level 2 Local Expert
November 3, 2023
The boorish behavior of some employees, if a person made a mistake in the text, such eloquence goes to him, close your ears.
Higher management, Please conduct a preventive conversation with your employees. Thank you.
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Ольга Пашковская
Level 5 Local Expert
November 17, 2024
Polite, competent specialists.
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Данила Ладесов
Level 12 Local Expert
December 27, 2024
It's a beautiful building with nice people
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Наталья Меньших
Level 3 Local Expert
September 29, 2021
very friendly and nice people! I had to face a very big problem! The lawyer, Olga Nikolaevna, reacted to our question competently and competently, and most importantly, humanely entered into the essence of our question. Accountant Zhanna Mikhailovna is a competent specialist.
I characterize the employees of this RCC as literate, polite and respectable employees. I would like the management to appreciate and encourage the work of lawyer Olga Nikolaevna. And I advise residents of the Leninsky district, no matter how difficult and confusing the question is, not to swear, but to explain the essence of your problem in a good way. And believe me, RSC specialists will hear and help you!. Sincerely, A.A. Drozdov
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Hbvhb Jcjvj
Level 9 Local Expert
September 11, 2024
I did not find the Soviet Union, but it seems to me that in those days the service was the same
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Uladzislau
Level 8 Local Expert
November 26, 2024
The center is like a center, the only caveat is if you go after 15, then one specialist at a time
it works , so you can stand in line for a long time
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369072 Сергей
Level 12 Local Expert
December 13, 2022
Cash and settlement center, "back to the past"! The service is like in the 90s, boorish and rude. An electronic queue, an electronic information board, services for filling out documents on a PC, etc. without which we cannot imagine a modern RCC - we have not heard. The photo shows a dull exterior, outdated from a technical and aesthetic point of view, inside it is exactly the same.
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Катька
Level 9 Local Expert
April 13, 2024
The passport officer is a nervous , rude woman. I came with a baby to prescribe it. The child was crying, but no one cared. He serves for a long time and with such an expression, like what I showed up for. Everything is understandable, I am a single mother and I don't have time to just visit such places. She answered my questions rudely and nervously
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Юлия Соболева
Level 5 Local Expert
July 31, 2024
Disgusting communication, rudeness, they speak in memorized phrases, they don't want to explain anything.
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Жанна Арне
Level 4 Local Expert
March 12, 2024
Polite and competent staff!Special thanks to the passport specialists!!!
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Юрий а
Level 10 Local Expert
December 1, 2023
They serve you well and quickly, explain everything. I liked everything.
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Елена Кулесинская
Level 14 Local Expert
June 7, 2023
Clearly, professionally and quickly provided all the documents for the sale of the apartment. Thanks
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Владимирская Наталья
Level 2 Local Expert
July 17, 2024
Only positive emotions remained. Thanks
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Городко Евгений
Level 8 Local Expert
July 4, 2024
Thank you for the welcome and the friendliness of the staff
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Виталий Михайлович
Level 13 Local Expert
May 20, 2024
The passport officer is terrible! It's cramped, hot, and there are no conditions for visitors
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Elena Tereshchenkova
Level 10 Local Expert
July 24, 2023
Well, it's okay! Even the staff is moderately friendly and there are not too many queues. And what else is needed from such a place :)
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Ваня Иванов
Level 2 Local Expert
February 14, 2022
I live on Plekhanova 101, own one second share of housing, owe for cold and hot water with the second owner for two at 60 cubic meters for each of them. As a result, ZHES gave me 60 cubes for cold and 60 for hot, and another owner 120 cubes for cold and 120 cubes for hot, while not including these cubes in the meters!!! Apartment 116 (information for the Housing Department)
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Глеб Халипов
Level 5 Local Expert
June 10, 2024
Surprisingly fast and without queues
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Юрий
Level 10 Local Expert
November 4, 2023
They work fine, everything is fast there are no queues
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Нормальный Чувак!!!
Level 9 Local Expert
October 28, 2024
Great
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Mental
Level 6 Local Expert
November 24, 2022
It's clean, warm and you can sit down, aunties always help when filling out any documents
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сергей
Level 5 Local Expert
February 15, 2024
Culturally, politely, quickly.
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Валентина Гусева
Level 3 Local Expert
May 2, 2024
The passport officer is very pleasant
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Valera Osipov
Level 2 Local Expert
October 27, 2023
Everything is fine, explained and shown.
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Анжелика С.
Level 4 Local Expert
August 14, 2021
Boorish behavior of employees. Please have preventive conversations with employees, teach them how to communicate with people. It feels like yelling and complaining is their favorite thing. After coming here, there was a very unpleasant aftertaste, the whole mood was spoiled.
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Константин Константин
Level 12 Local Expert
August 5, 2023
excellent staff.
they are competent and everything is fast.
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Нина Обровец
Level 10 Local Expert
January 30, 2022
There are employees. They should still be working, and not sharpening their blunders on the street... Only one of them works regularly...
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Anonymous review
February 25, 2020
I came with a tenant to sign a contract of employment,turned to the second window for a request to take forms, they did not respond to my request, came to the first window, the same thing, zero reaction, two "workers" are sitting and only the girl from the fourth window Darina called us, explained everything,helped and was quite friendly, although for This is not typical for housing and communal services workers.I wish there were more people who perform their duties well and conscientiously ！
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Светлана Кузьмина
Level 9 Local Expert
July 13, 2021
Friendly and nice people. The consultation is given clearly and to the point. Thanks)
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Владислав Братченя
Level 12 Local Expert
June 2, 2023
Good specialists, no queues, everything is fast
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Кирилл Архипов
Level 2 Local Expert
January 30, 2024
Normal theme
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Иван Махахей
Level 4 Local Expert
April 12, 2024
The norm
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Екатерина Козлова
Level 15 Local Expert
October 20, 2019
It's a disgusting place, incompetent, boorish aunts are sitting, who decided that it was us for them, and not them for us. There are a lot of excuses, just to send and not accept the documents for recalculation, and then so that the deadlines pass and not accept at all. The passport officer is only normal, the rest are with three classes of the parish school. If we could disperse them, the communal apartment would be cheaper.
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Сергей Генак
Level 9 Local Expert
June 20, 2021
To my surprise, the staff are friendly, they did everything quickly, I was even confused :)
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анастасия козловская
Level 8 Local Expert
July 6, 2019
Friendly staff. Documents are processed promptly. But they do not have information about the list of documents that are needed for registration in other services (gas, electricity, water). They also do not know the nuances of what should be primary (registration or execution of contracts).