Safmar Grand Moscow
Business hours
24 hours
Directions
Mayakovskaya
235 m
Eye hospital
123 m
Information verified by owner
4086 reviews
November 12
Я пилот, работающий в частной компании, и я забронировал номер в отеле. Когда мы пошли платить по счетам после выхода из отеля, мы увидели, что заплатили за напитки, которые не выпили, и что заказанная нами еда была неполной. Несмотря на наши возражения, они все равно взяли деньги и были очень грубы, даже не слушая нас.
I am a pilot working for a private jet company and I made a reservation to stay at the hotel. When we went to pay the bills after leaving the hotel, we saw that we had paid for the drinks we had not had and that the meals we ordered were incomplete. Even though we objected, they still took the money and were very rude, not even listening to us.
September 1
Normal hotel, not really 5 stars. Tye reception are a bit rude that Chinese looking guy. I asked to have a shower before my flight at the evening of my last day. In the spa area, they refused!!! And rudely refused not even explaining. I understand that I have checked out but I am a 5 stars hotel guest for 4 nights can't you allow me to have quick shower before my flight? In the public showers? Shame
1
July 8, 2023
Had an amazing stay for 7 nights.
I accidentaly left my keyboard and came to take it, and was met by an extremely unpleasant receptionist with the name "Aleksey Kudashov"
I've lived in $7 per night hostels in Thailand that had more polite receptionists.
After explaining about my keyboard (during which he was extremely rude), I wanted to visit my friend on 7th floor.
Him: No. Why would I do that? You are no longer a guest in this hotel. You cannot go there.
Me: Are you sure you speak English? Instead of asking me why, you just said a very rude no.
Him: Yes, I speak English perfectly. And you?
Then I explained I am visiting a friend who is living there and that I would please like to visit him.
I was the one in this conversation constantly saying "please and thank you"
It doesn't take a lot to be polite, especially when working behind a service desk.
All the other receptionists I dealt with during my stay there were extremely polite, always smiled, and talked in a nice tone.
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