Sber Bank

Rating 4.3
307 ratings
Rate this place

109 reviews

Level 10 Local Expert
September 16
Iiiiiiiiiiiitak! I was exposed to a scam attack via telegram, i.e., my friend was hacked and on her behalf, by voice!! With her voice, there was a request to send her money in the amount of 300 rubles. Considering her situation: the recent arrival of her mother and the move. I fell into the trap of scammers. And it was about 5 p.m. At 19-13, I found out that my friend had been hacked! I started typing in the SBER, after which they locked all the cards for me, without specifying the data! Thus leaving me without money! The next day I went to the bank, where they told me that I could write an application for a refund, but! It costs 40p and will be approved only if the reverse side gives the go-ahead! And now imagine- you want to send your child 80 rubles (for example), you are mistaken by one digit and you need to go to the bank in order to write an application for 40 fucking rubles! So that your own money reaches your own child. Result: ban By the way, I wrote a complaint about the fact that it is impossible to block the payment with my own money, and that the application in 40p is wild game, to which I received an answer a la - we are fine and the payment was great. I am silent about the fact that almost a day in August, it seems, the bank stupidly fell
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Level 13 Local Expert
October 26
A great bank. Spacious, convenient for visitors. The staff works quickly and accurately. The only place (out of three banks) where the registration of compulsory medical insurance did not shock the employee, and at the same time it took very little time.
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Level 4 Local Expert
July 3
Convenient location and work schedule. There are almost no queues, even at the busiest times. Polite staff, ready to help with any question.
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Level 7 Local Expert
December 6
It was necessary to close the old card and open a new one, there are usually queues at bank branches, but I signed up through the website and the problem was solved. I signed up, I came, everything was done in 10 minutes. This service is a convenient thing, you don't have to sit around waiting
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Level 6 Local Expert
September 21
It's horrible. The longest and most terrible service. It's not the first time. When you come here on weekends, prepare for 2 people to work. The client is accepted for 15-20 minutes. If an acquaintance comes across, they just talk for life, despite the queue. I came to pick up the card - 50 minutes, 3 people in front of me sitting on the couch.
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Level 7 Local Expert
April 3
I like to visit this branch of the bank, everything corresponds to the status of the city of Minsk, and the attitude of the employees is also excellent. I often fall for such employees with my questions (Ekaterina Ruff, Natalia Klimovich), who always solved my questions only positively and I think these young people can be set as an example to others, the main skill is to bring any of my questions to a logical conclusion. in the team, it is necessary to celebrate more often, Thank you for choosing such people.
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Level 2 Local Expert
August 26
They left half the country without cards and money. Nothing is working. Thanks!! I need to offer my superiors to switch to another bank, otherwise you can stay without a salary. Tech support is not working, well done guys!!
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Level 9 Local Expert
September 25
Yesterday I took out the First step loan. The interest rate is comfortable and there is no need to confirm income. The money was transferred to the card. A good option for young people.
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Level 3 Local Expert
September 6
Very few employees. There is 1 cash register. There is no consultant. To do an elementary procedure, you need to wait in line for an hour or more. The service at other banks is much better.
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Level 8 Local Expert
August 17
Excellent office, cultured, competent staff, prompt resolution of issues. Recommend.
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Level 6 Local Expert
December 1, 2023
Terrible service!! It looks like such a big and solid bank , but they don 't want to work there ! I bought currency there in front of me there were two people in the only cash register in such a large bank, one cash register! I spent fifty minutes there, it's just terrible all the staff at the bank did what they ran back and forth with mugs in their hands, as if they went into a coffee shop, and not to the bank, when asked to invite the administrator, they spread their hands, asked for help because they were in a hurry, too, they refused referring to one cash register. If someone from the management reads this review, please pay attention to the work of the staff and to open several cash registers! I will add to my review your non-professional response! It was working hours at the bank! It's a pity that I didn't leave a comment in the book! Read carefully all the reviews that people write here. This is far from an isolated case for you.
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Level 6 Local Expert
August 31
I bought currency online. Everything went smoothly. The interface of the site is clear, no unnecessary steps. Sberbank did well.
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Level 6 Local Expert
December 2
The terminal for accepting money does not accept money, it makes sense to write that accepting cash around the clock, I came to replenish the card as a result, just spent time.
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Level 23 Local Expert
June 24, 2023
The best and most modern branch of the BEAC in Minsk (we do not consider Kempinski). Service with respect and individual approach to the client. There is a parking lot allocated in the hottest place in Minsk. All with a smile and solve the questions posed
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Level 4 Local Expert
March 25
This is the tenth time I've visited this branch and for the tenth time I want to leave a review about the same thing: they seem to mock with their slow service, even if there's one person in front of you, and there's a pack of free specialists in the bank, you'll still spend at least half an hour here, just because they all get high watching you you burn from the fact that they do everything 15 times slower than normal.
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Level 7 Local Expert
June 12
I'm not thrilled. I opened the map, they told me one thing. I paid 40 rubles for it. It turned out that everything promised was not working. I just wasted my money. Looking at the employees, it feels like they are on a chill, on a chill. And they also don't know the products that they offer
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Level 4 Local Expert
July 4
I came a couple of times to hand over the trading proceeds, the relationship, as if I came to beg, the attitude is not friendly)))
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Level 7 Local Expert
October 8
Excellent recording function via the website! Now I no longer sit in queues, I do everything in advance
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Level 4 Local Expert
May 13
The attitude towards customers leaves much to be desired. At the height of the working day (May 8th), employees do anything but customer service - they waited 20 minutes just to change money. At the same time, there were no people as such. We waited, lost time, and were nervous, although we could immediately withdraw money from an ATM – but even here it was not a task, since one terminal was empty, and the second refused to work in principle. As a result, there was not a very pleasant impression of the BEAC's work in Belarus.
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Level 4 Local Expert
August 11, 2023
11.08.23 I applied to this department for a loan. At 15:48, I took the ticket to the electronic queue, after waiting in line for 50 minutes, the operator said that they would not be able to issue a loan, since I have an ID card, and only the management has a reader and it is necessary to apply on weekdays before 16:30 Firstly, people have jobs and it is not always possible to contact the department before 16:30. Secondly, even if you apply at 15:30, it is not a fact that you will not stay in line until 16:30 👏👏👏
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Level 5 Local Expert
September 14, 2023
It was necessary to change the currency. I waited for more than 30 minutes. There was no queue, there were few people in the morning. I sat and watched how the co-workers enthusiastically communicate between by myself. It was only after patience ran out and I had to approach the chatterboxes that my number appeared on the scoreboard. There are a lot of employees in the bank, but they are of little use. I have met with such indifference to the client.
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Level 14 Local Expert
August 29
There is a cash register in the window. I received my money from the deposit for 15 minutes. You can put a more efficient cashier in jail.
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Level 9 Local Expert
November 26, 2023
The level is felt, competent specialists 😎Consultation on all issues meets the pre-declared requirements! Thank you for your help! 😎🎻🎼
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Level 15 Local Expert
September 18, 2023
Very good prompt service. While waiting in line, I asked the staff a question. They helped, solved the problem and did not have to wait in line. Sberbank's service quality is one of the best.
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Level 10 Local Expert
September 15
The bank is good, and huge, and there is a top for all savings
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Level 10 Local Expert
September 11, 2022
A large number of "windows" with friendly staff, there is an electronic queue. The hall is quite spacious. Walking distance from the metro. There are enough parking spaces nearby.
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Level 9 Local Expert
April 12
There are problems with parking because Dana is nearby. In general, it is not a bad department. ATMs, information kiosk, quick service.
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Level 7 Local Expert
August 16, 2023
Good service, pleasant service. There is drinking water for customers, which is important in hot weather.
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Level 3 Local Expert
April 10
It is not possible to change the currency They said that three cash desks were working, but in two people just sat and consulted, and the third did not work at all
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Level 9 Local Expert
December 27, 2023
Terribly slow, even when there are no people. I couldn't change the currency in half an hour, because no one works at the checkout, or slowly, one person was served, and even that without a number.
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Level 3 Local Expert
August 22
I sat in an empty bank for 30 minutes waiting for my turn
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Level 16 Local Expert
February 10, 2023
The service is good inside, everything is newly renovated. However, I had a question about the service and the operator refused at first, but I insisted on calling the boss, he quickly decided everything and another operator served me
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Level 5 Local Expert
January 4, 2023
I would like to put 0. Absolutely not a customer-oriented department. There are no visitors at all, but the staff responds to a request for help as if reluctantly... I applied to replenish the card, but I got the impression that it was a more difficult task for the staff to come up with, a total of half an hour of time spent (I emphasize once again that there were absolutely no queues!)
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Level 12 Local Expert
May 5, 2023
On a day off, visit a working department -"smetty like". There are a lot of people, operators from 2 to 4, waiting time is more than an hour. The girls are doing well, they are trying, but, as they say: One in the field is not a warrior....
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Level 4 Local Expert
December 3, 2022
The Bank has not considered the issue of the absence of linking the client to a specific branch. The Bank makes mistakes when explaining by phone the working hours of specialists working with sole proprietors. The bank does not have a mobile application for android, you need to download an APK file with warnings about a malicious source. In 2022-2023, I do not advise using this bank, it is better to go to other banks.
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Level 15 Local Expert
June 25, 2023
Excellent bank, top-level customer service, fast, without wasting time, which is very important today.
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Level 10 Local Expert
November 25, 2023
A crooked electronic queue, a stably faulty ATM for receiving money once a week. Legal entities are served in a common queue.
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Level 5 Local Expert
August 5
Terribly slow service
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Level 5 Local Expert
May 27
The service is friendly, there are almost no queues.
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Level 21 Local Expert
June 23
The most successful branch of the Savings Bank in Minsk!
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Level 4 Local Expert
August 31
You can top up your card
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Level 4 Local Expert
August 12
Terribly slow
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Level 7 Local Expert
April 11, 2023
If you have forty minutes of free time, with a queue of two people, you are here. There is no consultant who can clarify minor issues
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Level 7 Local Expert
November 24, 2023
Very long service. There are 5 people in the queue , I spent about an hour exchanging currencies .
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Level 18 Local Expert
October 2, 2021
The impression of the bank is not the best. To visit the office on weekends, you need to go to Gomel!!!! There is a bank branch in Gomel that works on weekends, but NOT in Minsk! Moreover, in order to visit the bank, I personally need to take time off from work, because his work schedule coincides with mine. Well, if, suddenly, you want to close your bank account, only a personal visit will save you. It can also be opened remotely, and closed only by personal presence during the next wave of the pandemic.
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Level 4 Local Expert
July 31
It says on the door that they work until 19.00. I came at 17.40, they refused service.
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Level 14 Local Expert
August 29, 2022
The exchange rate is not very good. I tried the car, made a conversion, and checked most of the dollars for authenticity, the buyers were a little strange and the amount was large, I refused to check, I couldn't say. There weren't many people when I came in.
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Level 4 Local Expert
April 26, 2023
A spacious, comfortable bank. There were few specialists working at the time of the visit, there was a queue
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Level 7 Local Expert
August 23
I made an entry on the website. The service started right on time
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Level 11 Local Expert
July 28, 2022
I was making a plastic card. The service is excellent, the staff is friendly, we had to wait only three days! Thank you for your excellent work!
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