The employee does not know all the nuances, she faced a situation: for the first time they made delivery through SDEK, girls who do not have a pick-up point in their cities, and asked me to pick up, they indicated something incorrectly somewhere and the sender did not change the recipient, she came to pick up, but they do not give it back, okay, okay, good. I explain that a person cannot personally come (it is not profitable for him to travel 3 hours for a parcel), the employee tells me to let him go to the nearest SDEK and change the recipient's ID, but did not say that you can contact the recipient and he can change. This is much easier, because if a person could go to the nearest SDEK himself, then he probably issued a parcel to the nearest one. It turned out to be an unpleasant situation. Thanks to the SDEC call center for helping to resolve the situation and telling me how to do it right. I really want the staff to learn all the nuances, and not only that they do not issue a personal passport without a passport.
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Пётр Гутырчик
Level 8 Local Expert
August 25, 2024
I really liked the item, good attitude, everything is cultural, and parking is problematic, but that's how lucky you are. Packaging, everything is normal. Well done, I recommend this item
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Алексей П.
Level 10 Local Expert
May 9, 2024
A good point, pleasant, polite and attentive to details staff. There is free parking near the entrance, it is busy on weekdays during the day, but it is fashionable to stand sideways and unload, the place allows.
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Наталка
Level 10 Local Expert
July 25, 2024
Good rent, convenient location. There has never been a queue, the staff will tell you everything and help.
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Алина П.
Level 3 Local Expert
January 1
A good pick-up point, never had any problems, good staff who will always help and do everything in the best possible way!!
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Svetlana Borisova
Level 10 Local Expert
December 18, 2023
The best sdek of all. They are polite, they do everything quickly and correctly. The best service.
They will always choose the best option, the lowest cost, and pack it in the best way... Ideal. THANK YOU VERY MUCH for such an excellent job
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Левина Анастасия
Level 11 Local Expert
October 22, 2024
They serve you very quickly. There are never queues, at least I have not seen queues there. Very friendly girls
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Сергей Коваленко
Level 4 Local Expert
October 24, 2024
Pleasant, friendly workers. They pointed out errors in the packaging. They helped to repackage it more securely.
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Екатерина Ширяева
Level 8 Local Expert
August 14, 2024
Thank you very much for your help in sending the parcel, the lovely women arranged everything and helped.
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Irina Orlova
Level 9 Local Expert
September 6, 2023
The team at this point is very caring about us, ordinary customers. Thank you for your attention to the little things.
Plus, you can almost always find a place for a car, parking nearby is convenient for large parcels!
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Яна В
Level 4 Local Expert
December 17, 2023
The only SDEK point in Minsk where you can send a parcel after 20:00 and every time it's some kind of madhouse, it feels like the workers are doing everything extra slowly so that you don't come here anymore. In other branches, at least 10 people can send parcels within 15-20 minutes. Every time there are three people in line, you hang out for half an hour. It's just not possible. Why do you need this department at all, even if you arrive at 20:10 with a queue at 3-4 you may not have time to send the parcel!!!!!!!!
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Nadzeya Heyl
Level 4 Local Expert
January 10, 2024
There was no box of the required size (M). Sending in other sizes is much more expensive. They offered to call other branches to find out if there are any necessary boxes 🤡
I thought I would quickly send the parcel and go on with my business, as a result, I had to drag around the city with 5 kg on my shoulders for the rest of the evening.
Other points are no longer working at this time, although, apparently, this point is of little use.
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Андрей Ремонт
Level 4 Local Expert
November 25, 2024
Queues are very rare, the scarecrow is good, the city center.
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Лeончик Литвинюк
Level 7 Local Expert
August 22, 2024
slow service, the good thing is that usually two people work at once, as well as a typical SDEC
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Gray Slogan
Level 19 Local Expert
March 22, 2024
An excellent item, they will tell you everything, show you everything, help you pack. Convenient location.
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Елена К
Level 5 Local Expert
February 24, 2024
A very rude worker, something is wrong every time. Then name only the order number (the phone number does not suit her), then hold the passport in your hands while she rewrites the data, and so on. At the same time, everything is in a rough shape.
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Юлия
Level 4 Local Expert
December 20, 2023
Find younger employees, women who work do not cope quickly with their work, I am one of many people who loves quality and time, 10 minutes per person, I consider it a long time to send
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Aleks Springer
Level 6 Local Expert
December 28, 2023
The office is small, but there is parking along the road. The service is at a high level, we helped you create an account to use the discount.
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Эдуард А.
Level 4 Local Expert
July 10, 2023
I thank the staff of SDEK Minsk, Kozlova str. 4. I had a situation - my Russian suppliers sent me fabric samples and estimated them at 3000 BYN, forgetting to change the currency - as a result, I had to pay twice as much for delivery. But the staff of SDEK Kozlov 4 got confused, wrote an application for reassessment and, as a result, the delivery began to cost their adequate money. In General, Thank You!!!
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Евгений Шпаков
Level 20 Local Expert
September 13, 2022
Excellent location, convenient location in the center of Minsk! It is very convenient to arrive in Minsk, go to the shops, buy Zara, H&M, etc. You hand over everything to the SDEC and go home safely! We gained 15 kg, the delivery to the Urals came out only 1550 rubles! I recommend it!
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Александр Лазутин
Level 10 Local Expert
March 1, 2024
The girl accepted the cargo without any problems, no additional documents and paperwork were required to be sent to Russia. The Customs Union rules. Thanks
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Иван
Level 13 Local Expert
January 12, 2023
Excellent SDEC department! Responsive staff. I have used their services several times. My non-standard parcel was well packed in a "pupyrka" and cardboard. The next day, they helped me by phone to correct the data on my invoice as early as 20:50 pm! (p.s.Ofic. The SDEc hotline is open until 20-00)! Thank you very much! The Workers Are Well Done! I highly recommend it!
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Андрей Балконский
Level 4 Local Expert
December 14, 2022
I come to send parcels to this particular point, although there is a PVZ near my house. There is a very sensible approach to sending parcels. They will always help you choose the best option for you. Very polite and attentive staff, it is very captivating to come here. Thank them for their hard work!
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Джесс
Level 13 Local Expert
August 28, 2023
Be careful, the employee has already argued a couple of times to get more money (for example, she says that the settlement is not included in the territory of the city and people pay more). Drives the boxes for cash without a check. Well, apparently you need money. Maybe the salary is so meager, so it's spinning.
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oleg akira
Level 3 Local Expert
August 26, 2024
Good point, good employees, all top
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Валентин
Level 23 Local Expert
December 5, 2024
A good point, everything is clear and nothing is lost
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Дмитрий Становов
Level 9 Local Expert
December 26, 2023
They asked to take a walk for 20 minutes, because the acceptance is underway. After half an hour, almost everything was in its place and there was a queue. After that, it turned out that the terminal was not working. I do not recommend it
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Vadim Dal
Level 10 Local Expert
June 11, 2023
A good and convenient delivery point. There are two people at the check-out and reception, so sometimes there is a queue or a hitch. But in general, managers are always trying to help.
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Екатерина Черник
Level 8 Local Expert
November 9, 2024
A good transport company
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Виктория
Level 12 Local Expert
November 30, 2023
Very polite staff, work quickly and professionally
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Сергей Бердник
Level 2 Local Expert
April 12, 2023
Very conscientious and pleasant staff! Professionals - everything is fast and clear! Thanks!
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2
Qwerty
Level 6 Local Expert
September 10, 2024
Politely and promptly!
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Кирилл Ааа
Level 6 Local Expert
December 6, 2023
An older woman did not want to accept a well-packed parcel without an additional box from the sdek, at another point they accepted it without problems
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Петр Стасевич
Level 15 Local Expert
December 6, 2021
Good service, city center,parking for cars nearby.The registration and receipt of orders is very fast.There are no queues.Competent staff.I recommend it.Everything is fast and clear.
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Владимир Б.
Level 3 Local Expert
June 9, 2024
The longest departure reception I've seen. 1 person is registered for half an hour 🤦♂️
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Ярослав Лисин
Level 9 Local Expert
September 14, 2023
Very nice staff, conveniently located, everything is super
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Наталья Федорова
Level 3 Local Expert
February 16, 2023
Responsive staff. They helped and prompted me in everything. Thank you very much for your work.
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2
Kreistex
Level 8 Local Expert
January 9, 2024
Friendly staff convenient location
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Гордей Gordey
Level 17 Local Expert
December 28, 2024
I liked.....
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Ольга Б.
Level 4 Local Expert
September 18, 2023
Excellent staff. Attentive, patient! Super!
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kris t.
Level 5 Local Expert
September 13, 2022
We sent a large complex parcel shortly before closing, the operator girl helped us very much with the selection of boxes and packaging, many thanks!
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Наталья
Level 10 Local Expert
April 16, 2024
Politely, quickly arrange the parcel
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Елена
Level 2 Local Expert
December 14, 2022
Thanks to the staff.
Very good service, friendly atmosphere.
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Вениамин Магер
Level 8 Local Expert
December 24, 2023
Convenient location, pleasant staff and excellent service
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shlesin
Level 3 Local Expert
July 21, 2023
the best point. Always friendly service.
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Marianna
Level 8 Local Expert
May 2, 2022
The company is irresponsible, the employees do not have sufficient competencies, the chatbot lives its own life! Throughout the entire chain of order acceptance and delivery, SDEK managed to make a lot of mistakes. Which was inconvenient. As a result, I have to leave, there is no order, and I can't leave my passport! And the storage period is expiring, the storage day is paid. And so on ....
No one wants to be responsible for anything! I really hope that this company will either learn and teach employees how to do their job efficiently, or there simply shouldn't be such companies. You guys are making money, do your job efficiently!
There was a need to make several more deliveries in the near future, by no means. I will definitely look for other opportunities!
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Саша Г.
Level 5 Local Expert
October 9, 2023
Fast service, nothing different from other pick-up points
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Жан-Филипп
Level 14 Local Expert
January 15, 2024
I use it every week, everything is fine
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Александр Хорунжий
Level 9 Local Expert
November 21, 2022
The staff is very pleasant and helpful. They helped, explained and even gave a screwdriver to unscrew the screws on the crate :)