Shiraz Plaza Hotel & SPA
35 reviews
August 6
Very noisy , walls are very thin, seems like you are in the other room
August 30
Perfect hotel
June 14
Clean and nice hotel
1
June 20
Everything is good
October 6
Super👍
July 26
We really liked the hotel.
The staff is very helpful and friendly, they speak Russian. The rooms are comfortable, there is a kettle and water in the glass. Incredibly delicious and varied breakfasts. There is a parking place next to the hotel, which is very convenient. I recommend the hotel.
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November 1
A chic hotel in the center of Gyumri, thanks a lot to the staff for everything.
the rooms were very clean and comfortable, there was a great view of the city.
the breakfast was very tasty, everything was fresh.
also, as a guest, we can use the SPA center for free, I really liked it.
I recommend this hotel !!!👍🏼
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November 10
We stayed with the family for 2 days, a chic hotel.
Very hospitable staff, the guys at the reception helped us with everything, thanks a lot
A wonderful breakfast, everything was very tasty, there is also a wonderful spa center, I recommend it to everyone.
Thank you very much to all of you
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February 20
Great hotel, everything is new and great breakfasts! Daily thorough cleaning of the room, if necessary. Attentive staff and a bar with a good selection of drinks! There is no restaurant of its own, but they can help with food delivery. But there is one disadvantage, this is the presence of a church under the windows, or maybe the fact is that the windows are single-chamber ((( every morning of 24 days in this hotel, this damn dog starts barking at 7.30 am, like an alarm clock, and at 8 a.m. the guy on the bells in this very church starts working (see photo) and he makes himself felt every hour before lunch !!! And it makes it damn difficult to sleep ... it just terribly prevents you from resting all 24 days ... do not generally take even-numbered rooms in this excellent hotel (they really have nothing to do with these ringing cases)
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October 14
The hotel is right in the center of the city, the view from the room is very beautiful, the staff is polite, hospitable, thank you very much, there was a young man at the reception, he helped us a lot, thank you to all the staff for the warm welcome!
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1
October 8
The worst hotel we stayed in during a month of traveling in Armenia! When we checked in, we specially chose the hotel for the quality and level of comfort and service, but as it turned out, this hotel does not correspond to the declared five stars at all! Before check-in, we looked at a room with good air conditioning, as a result, at night, instead of cold air, the air conditioner blew warm! We couldn't sleep properly, it was very hot! When asked why the air conditioner does not cool, they replied that the guests felt cold! We ask why we were not warned about this and misled, because on the eve of arrival, this was the first thing that was important to us and we checked into the hotel, because we were assured that the air conditioner was working fine. In response, they shrugged their shoulders. We were offered to open the window instead of the air conditioner (and this despite the fact that the windows overlook the road, you can hear cars passing and dogs barking at night!). We had to at one o'clock in the morning! pack up and move to a room where "they opened the window and cooled down a little!" instead of relaxing! The surprises did not end there, and the next day, when we returned to the room in the evening, we were very surprised that the room was not cleaned. Five-star hotels are not cleaned! They did not change the towels, did not bring toilet utensils, did not put a bottle of water, there was no cleaning at all! They called the reception, asked why there was no cleaning, replied that we did not tell them about it and in general that's how it turned out! The 5-star hotel is the most expensive in the city and the most disgusting in relation to guests and service. On the day of the eviction, I told the front desk that I was very disappointed with the service, to which they replied, "Well, don't come anymore!" This is a fiasco! It was still necessary to try to disgrace Radisson! In booking, this hotel still remains under the name Shiraz. I don't understand where the good reviews and high rating of the hotel come from with such a terrible service, they may have been paid, because from personal experience - one disappointment!
We stayed at this hotel from October 6th to 8th.
P.S. I was rude and wished not to come to the hotel, young man, at 12 o'clock, on October 8th! Not the best candidate to work in a 5-star hotel.
And yet, the curtains do not close tightly, the light from the street at night hits directly into the eyes and it is not comfortable to sleep. And the plumbing also leaves much to be desired!
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October 23
A wonderful hotel, clean, comfortable rooms. The new spa center is nearby, I recommend it! The location of the hotel itself is perfect! The staff is very hospitable.
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August 31
If you want to spoil your mood as much as possible, then you are definitely here!!! We booked a suite, checked into a regular room and assured that it was a suite!!! We show a photo of the room we booked, the answer was that it was an island mistake, decide with them! An hour at the reception tried to solve the problem, but alas. They asked for a refund of the difference in value, of course the answer was no! This is the first time we have encountered such piggishness!
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September 2
thank you very much! Excellent service, friendly, professional staff, wonderful hotel! We are VERY satisfied!
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August 31
A very nice hotel... the rooms are a little small but still everything is very clean and tidy! The room includes 2 hours of Spa 👌🏼super hammam
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January 21
The hotel is good, conveniently located in the very center of Gyumri, very clean, everything is new, attentive staff, but it does not pull five stars. We were satisfied with our stay at this hotel, I recommend it.
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1
April 26
Honestly , we did not know that there is such a hotel in Gyumri , we were pleasantly surprised by the location . The place is perfect , the interior is beautiful and freshly renovated. Polite staff, small rooms (enough to spend the night) . The TV is on and greets you by your last name when you enter the room. A cozy balcony .
What I noticed!
- carpets are changed in the elevator every day, the date is indicated on each carpet (Mon, Tue, Wed....)
Of course, all the little things, but a very interesting approach to customers. Well done 👍
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August 27
Everything is very decent, clean. The breakfasts are delicious, the spa treatments make the rest more intense. Thanks!
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October 13
I liked everything in this hotel for only 3 days. Good breakfasts, attentive staff, everything was fine.
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June 1
There are no glasses in the room (drink from the throat) and teaspoons, although there is sugar. There is no refrigerator. The SPA is gorgeous, the location is too. The hotel does not have a restaurant (and a refrigerator), so it is not easy to organize a night watch
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January 21
The hotel is beautiful and new.
But! There is NO pool or spa in the hotel building. You need to walk down the street for 5 minutes to the restored thermal baths. Fortunately, it is very beautiful there! Entrance is paid
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1
December 10
Laundry services would be helpful, nice rooms, clean, sound insulation needs to be improved for sure!
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July 8
Nearby
With my favorite place, I love Gyumri❤❤❤
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February 13
In January 2024, we rested nearby, we liked the hotel outwardly, but we were not inside, there was a beautiful new decoration at the entrance to the hotel
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November 25, 2023
In the very center of Gyumri. The staff is friendly, the room is beautiful. The best shower in Armenia!👍 comfort at the highest level.
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November 23
Very friendly and attentive staff
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March 13
Great hotel. I was on a business trip to Gyumri. The frequency of service is five star level.
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November 26, 2023
Very convenient location, Gumri center, reasonable price, new, I recommend
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June 22
The ideal location is right in the center of Gyumri
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March 5
A great character, everything is at the highest level
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June 20
Nice hotel with pleasant staff in the city center
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August 19
Everything's fine
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August 9
Excellent👍👍👍👍
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October 5
Great
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October 4
cool hotel
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