Good day! I don't usually write negative reviews, but in this case I decided to make an exception.
We stopped by the branch to rent skates for a young man, and I decided to sharpen my skates. The administrator Mukan held a sharpening session, and we went for a ride. However, on the ice, the legs began to part, especially the right one - it felt as if the skates had not been sharpened, but blunted.
When I contacted the master at Medeo, I learned that in your branch the skates were not only poorly sharpened, but also the right skate was damaged: a chip appeared, and the tooth was missing (as seen in the photo).
When we returned, we showed the skates and asked for a refund. The response of the employee who contacted the administrator was figuratively as follows: Yes, we have overstepped your mark, but you didn't notice it.
As a customer, I don't have to be an expert in sharpening skates to understand the mistakes your staff has made.
The administrator clearly saw his mistake, but decided to keep silent about it. After discussions, the money was returned, but they did not even apologize. Instead, they said,
"Here, take it. Goodbye."
The quality of the rolling skates also raises questions: most of them have poor sharpening, so be sure to check before use.
For sharpening, I advise you to contact Medeo: They're professionals, and the price is twice as low.
I hope the review will be a reason to improve the quality of services and customer service for other people. Well, we'll never come back to you again!
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Денис
Level 14 Local Expert
January 24
Boards are picked up quickly, there are even skipasses, they are replenished right on the spot. The prices are good
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Max Diyanov
Level 8 Local Expert
December 22, 2024
The guys are working well, but you can't work on such old equipment. The owners should also think about this.
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Тхорев Михаил
Level 13 Local Expert
January 10, 2024
High-quality equipment at a good price. Acceptable rental conditions, very polite and friendly staff. I recommend.
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Евгения Березовская
Level 7 Local Expert
February 27, 2023
The guys quickly pick up equipment, friendly and responsive!
There is no deposit for rent, the prices are reasonable, there are various season tickets with which it is profitable to ride if you do not have equipment. The combo also includes a skipass, which pleased me!
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Вячеслав
Level 8 Local Expert
December 5, 2021
Good service, but very old snowboarding equipment.
The company rented a full set of equipment for snowboarding (jacket, pants, boots, helmet, glasses, board). The clothes are generally in good quality, but already quite worn out. With shoes, things are even worse: I was offered 3 pairs of shoes in size 42 and all three pairs were worn out (one pair had a huge patch on the toe, which was already coming off, and the other two were already starting to tear in the same place on the toe). Since I wear glasses, I asked for bigger safety glasses to put on top of my own, but all that were available were covered with scratches so much that nothing could really be seen in them.
Yes, the other guys got better shoes, if for me, it's better to overpay a couple thousand a little and rent newer equipment elsewhere, so as not to spoil the impression of riding a board.
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Даниил Глебов
Level 5 Local Expert
January 29, 2023
Excellent service for renting equipment, boards and boots in good condition, the guys are ready to help with the choice and tell everything perfectly
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Oleg Krimchansky
Level 15 Local Expert
January 18, 2023
The rental is convenient, it opens early, closes late, no deposit is needed, everything is according to the IIN. The only disadvantage is the equipment, which is not the first year, and probably not the second or third. Please upgrade your equipment!
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Артур Тимофеев
Level 3 Local Expert
December 14, 2022
Very friendly and funny guys work here, they helped and advised ..... in general, I am happy as a cat))))
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Бақдаулет Сарсенбаев
Level 2 Local Expert
January 18, 2023
Qualified staff, all the equipment was quickly picked up and helped with the payment of the ski pass
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Михаил Завгородний
Level 17 Local Expert
March 7, 2024
Everything is fine, it's just unclear how to deliver it all to the mountain.
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Каракат Жасыбаева
Level 2 Local Expert
December 15, 2022
A very cool rental store. All the staff are friendly and caring.
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Виталий Павленко
Level 12 Local Expert
April 3, 2021
Excellent choice of equipment. There are discounts at chocolife. A good rental store.
Only there are disadvantages, the equipment is not monitored, it is not repaired. The pants are torn. The sliders on the PRO boards are dead, not to mention the regular boards. Only for this 4 stars.
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Анна М.
Level 10 Local Expert
October 25, 2021
We rented a bunch of things for hiking: foam pads, tents, sleeping bags. Everything is of normal quality, clean and well maintained to a reasonable degree for rent.
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Артем Тарасов
Level 9 Local Expert
January 15, 2021
This rental point is very popular among my friends and acquaintances because of its convenient location. In general, the network is excellent. The tariffs are nowhere lower and the service is at the level of international companies.
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Светлана Бачурина
Level 6 Local Expert
December 25, 2022
Nice staff. We picked up a good outfit 👍🏼
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Дархан Жауынбай
Level 2 Local Expert
July 11, 2021
Skadi kz is an excellent tourist center for beginners and professionals.Good staff.Of these, special thanks to Marlene.
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Асан Садыков
Level 4 Local Expert
December 25, 2020
Good rental, a large selection of high-quality equipment in excellent condition and for reasonable money.
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Валерия Е.
Level 3 Local Expert
December 1, 2022
New boards and cool staff🫶🏼
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Батишева Нуршат
Level 3 Local Expert
February 24, 2023
Service children are very polite
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Azamat O.
Level 2 Local Expert
November 29, 2019
We rented equipment. The skis and boots are worn out. There were no sticks available at all, I had to take them upstairs separately. Ski goggles are also too old and sweat immediately. I think it's the best thing for a budget option. Skiing with boots cost 3,000 tenge per day.
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Zaur Me
Level 18 Local Expert
December 15, 2021
I used to rent it here, but everything changed when the prices were raised