My wife ordered dumbbells as a gift at the price indicated on the website. The order was placed and... After 2 days, the manager calls back and says that the product is sold at a different price, and the price is on the website, attention - an error! A MISTAKE, CARL! Yes, your whole site is a mistake, as is the store! The review will be updated after contacting the Consumer Rights Society.
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Black Cat
Level 4 Local Expert
June 13, 2024
I read reviews and understand that the disgusting attitude towards customers and irrelevant information on the site is, apparently, a feature of this store, and for a long time. The product was listed on the website, it was possible to put it in the basket and place an order. Just in case, I decided to call to clarify. They replied that they were not available, that they were just arriving and would be within a month. When I asked why the information on the site is not relevant, I was told, "well, it's not written that we have grids right now." So "available" means something else? What will be delivered in a month? To my bewilderment, they just irritably repeated to me: "They are not available. Goodbye." If it had been specified "for an order of 30 days", I would not have initially spent my time on this store.
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Show business's response
Darina M.
Level 2 Local Expert
January 5, 2024
Firstly, when placing an order, you can not even expect that the managers will contact you themselves. Secondly, the signature "in stock" on the site does not guarantee that the product will be in stock at all. Thirdly, if you point out these disadvantages to the manager, you get rudeness and accusations in your own direction in response. That you're a bad buyer, that you can't understand that they don't have time to call back, they don't have time to update the site either, but rudeness is just their bonus to buying.