Sushi House
178 reviews
December 19, 2024
We always ordered here before and everything was fine. But this time I was a little disappointed . I ordered Singapore poppies , the problem was in the fish , which besides being different in color , was also tasteless and had the consistency of jelly . I contacted the admin who initially said that the rolls would be changed for me. After 45 minutes, a girl called and said that all the fish were like that and they would not be able to replace it . This situation has ruined my mood and appetite .
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1
November 18, 2024
I've been ordering sushi here for more than a year and everything used to be fine, but lately it's getting worse and worse with each order. I didn't say anything when Philadelphia was wrapped in salmon slices, but this order was the last straw. In two rolls with fried salmon, instead of fish, there was a skin and tesha - these are fat strips cut from the abdominal part. The receptionist responded to my complaint 3 days later, seriously convincing me that this is normal and if I want fillets, then I should order Philadelphia, for example. Although the menu says salmon fried in teriyaki, not the skin and the fish in the photo, and I ordered these rolls a million times before and I know what they should be. In general, sushi went to the trash, the institution was not going to compensate, they believe that everything is fine with their order, customer orientation is zero, food quality is zero. Well OK, that was my last order.
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2
December 25, 2024
We were very satisfied with the order! Everything is fine - from ordering to packaging. Delicious rolls, very fast delivery, pleasant price, no complaints service. Thank you for saving Christmas evening!!! ☺️
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December 15, 2024
I didn't like it very much, we ordered it earlier, we had it for half a year, it was normal, now it's trash, we ordered chili amaze maki 2 rolls, we already took them before, they were delicious, but we didn't expect such a thing as now, mold tastes!!! It's just awful! We phoned the manager to somehow solve this situation, as a result, we offered a dessert roll for the next delivery from 30 rubles🤯🫣
It's a pity to give 100 rubles for a set and eat moldy fish
This is the first time we have encountered such a service in general🤮
I hope the worst thing is that we just threw away the money and won't get poisoned by this mold
Sushi house, for such prices, make a normal quality
We will never order here and we do not advise you!
Many people write that it used to be delicious, but now it completely sucks🤢
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1
December 22, 2024
I always ordered from this restaurant. This was the first time they brought it to me. The rolls are all as sloppy as possible, as if someone had already eaten them. There are few fish, everything is rolled up as if it were scraps for pigs. I do not know how I have the conscience to carry such a thing to clients for almost 50p.
They don't respond to Viber (although they told the hotline to write there), they replied on instagram the next day and told them to wait for feedback. They contacted me in the evening and offered me 10 points. When asked about a refund, I was told that it was not "in their company's policy" because I did not provide them with an 80% set for evaluation. You can't see from the photo what you're bringing. In general, they do everything not to return the money, they are absolutely entitled to the client.
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1
October 16, 2024
I have already written a review on Yandex maps when I visited this institution, I usually order delivery . No one has ever answered my complaint or review, I am disappointed in this regard. The essence of the complaint was that I came with a friend to have a delicious meal in the evening. They came , sat down , and all the staff saw us . Let's go make an order and find out that they are already closed 40 minutes earlier. The girl at the checkout, instead of saying something intelligible, began to be rude and rude. I worked in catering myself. And if we close at 23:00, then we closed and washed the kitchen at 23:00, and not earlier than 40 minutes. The situation happened last summer. No reply , no greetings . That 's how they try to maintain feedback .
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1
February 16
On February 14, I made an order for sushi, by 19.00. The order was accepted, they called back, agreed on the time from 19.00 to 19.30, and here the most interesting thing is, at that time the site stopped working, the calls were reset. The order arrived at 8.30 pm and everything was as it should be, they didn't even apologize. The sushi was bullshit, I really love this Santa Barbara set and I know it's delicious, this time it was something. We waited for more than an hour, but it doesn't taste like that at all. If you can't handle so many orders, don't take them. And also teach the couriers the elements of communication culture, I asked why it was so late, and they took me away, so what. I probably need to change the company from which to order sushi.
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June 11, 2024
In Minsk, one of the best restaurants of this chain. Almost always fresh food and a pretty good drier. There are no questions in terms of food. But the staff itself has disappointed more than once. Especially if you order delivery. Napkins are almost never put in, just like chopsticks, even though you've already paid for them three times, they've been delivered without anything.
Otherwise, there are no questions. It's a good place. I just recommend coming in person, not ordering delivery.
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1
February 14
I ordered sushi delivery 5 hours before the required time... Not only was it not delivered on time, but it was also impossible to call any number, I came to the address of this charity, and they searched for an order for half an hour that was not ready, collected it on my knee in a couple of minutes and took it away because there was no backup option "my mistake will not happen again." The app is as clumsy as the hands and heads of those who work there... I am extremely unhappy and will never order anything there again, as well as contact the right authorities for good checks.
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December 25, 2024
The horror! Don't place an order, it's just awful! Even photographing is disgusting, you want fish in bleach without a mold or finely chopped pieces on top! The main thing is not to get poisoned. They made my order on Nalibokskaya 1. I'm in shock. She almost poisoned the children. I sent the video to them, we won't eat it, I've been waiting for a replacement for half an hour from another point, but the story is silent about what will happen next)
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1
January 25
We ordered a set in the app for pickup instead of the promised 35 minutes, and waited more than an hour.
The open kitchen near the Cornflower aisle leaves much to be desired for sanitation, people just pass by in their clothes: coughing, sneezing.
Separately, it is interesting to see how a group of young people stands and distracts the chefs through the counter.
I won't order here anymore
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1
February 14
The service is terrible. The delivery order was placed at 5:30 p.m. and was supposed to be delivered within 3 hours, before 8:30 p.m.
After 8:30 p.m., neither the phone nor the overexposure service answered. I left a message to the support service at 9:30 p.m. that I was canceling the order. At 11.50 p.m., the doorbell rings. If you don't want to stay hungry and spoil your evening, DON'T ORDER ANYTHING HERE. The quality of service and customer orientation is at the lowest level in the city of Minsk
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February 19
I ordered here for the first time and unfortunately for the last time.
I thought the reviews would be better than the competition, but alas. The number of stars (rating) is higher, but only on paper. Sadly.
The delivery was delayed by 40 minutes, no one warned that it was delayed. The sushi arrived crumpled, the taste is 3+ out of 5.
I do not recommend it.
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January 26
Disgusting service. Don't get involved in any way!!!! The courier did not bring what was ordered (instead of sushi, some rolls) + there were no sauces in the package, the money for which he took, but discovered when the packages were opened. Now I had to call them and find out, wait for the courier to bring it. In short, I arranged some entertainment for myself. I don't recommend it to anyone!!!!
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1
February 13
There are no questions about the taste of the lunches - they are delicious.
But the delivery couldn't be worse! The order is late from time to time. At the same time, not for 5 minutes and without warning about the delay. The deadline for delivery is 12:37 (by the way, the website focuses on the speed of delivery when paying online) - the order arrived at 13:05! (Lunch is over, when is it?)
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December 23, 2024
Previously, we always ordered at Nalibokskaya 1 Karavan shopping center and everything was always fine. 12/21/2024 we ordered it again and it was terrible. The fish is tasteless, pale, and even fat in consistency, nori leaves simply could not be chewed, and rubber.
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December 15, 2024
We ordered sushi at Nalibokskaya 1 in a caravan. They were inedible! The rice is raw and hard, the fish is not edible, transparent! The question is why they take shit! For raw rice with cheese cream and apples!! So I could buy this in euroopt! And this is sushi! , farted for the kids, ended up ruining the evening.
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1
February 15
I give two stars only for the courteous service and appearance. The quality of the rolls (to put it mildly) leaves much to be desired. A lot of sticky rice, little filling. It doesn't taste good at all. Money is wasted.
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September 7, 2024
It's not the first time I've ordered delivery from you, everything has always been without problems! Today I ordered rolls , indicated the nearest time at 17:40, tk was supposed to arrive from work by the specified time) As a result, a woman arrived 20 minutes earlier, I was not at home yet, but I was already approaching the house. She came out of the entrance when I had already approached him! Neither hello nor goodbye, with anger at the whole world, your employee discontentedly threw the phrase "actually, we usually don't wait"! To my words that I was waiting for 17:40, she said that they still did not arrive on time, turned her dissatisfied camp and left. She left an unpleasant aftertaste, because she wasn't even waiting for me, but just came out of the entrance. Before her, the rest of the delivery staff were very pleasant. I would like to convey this information to your management, please pay attention to the quality of service.
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1
1
December 18, 2024
The sushi was clearly from yesterday's dry rice, everything looked OK, but in one position I did not find a mix of perch and salmon, instead there were traces of salmon with caviar and without perch. Lots of rice and few fish. I didn't really like it this time.
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February 15
We made a pre-order on 13.02 to be delivered by Valentine's Day, on 14.02 by 18.30. The set arrived an hour later. The rolls were no longer fresh, dry and not tasty.
We contacted the operator and promised some kind of compensation. We wait.
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January 5
I usually take a large set and guncans. Recently, the quality has become worse, I was not discouraged and ordered further. But I tried the last 2 orders and just threw them away. The gunkans are disgusting, the rolls are the same... But if you want to ruin the evening, order one for yourself...
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January 14
I would like to express my gratitude to the administrator Ekaterina for the excellent service when ordering sushi for delivery. She answered all my questions quickly and politely, and helped me place an order, taking into account all my wishes. The delivery was completed on time, and the quality of the food was top-notch. Ekaterina approaches each client professionally and attentively, creating a sense of caring and comfortable service. I am very satisfied with the service and will definitely order again!
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December 31, 2024
This is not the first time we have ordered, everything is fast and delicious. Very good service, we are satisfied with everything. Happy New Year
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January 1
They were very unhappy with Seth. The delivery was on 31.12.24. The packaging was not very good. The lid wouldn't close at all. The rolls were dented. Everything stuck together. In some rolls, the rice was dry, and it crunched on my teeth.
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February 13
I ordered a set online, the app showed the nearest time at 19-31, called back, confirmed the order, also announced the time at 19-31, as a result, I still waited 15 minutes. Specify the time with a margin if you are not sure that you will have time to cook..
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February 9
I made an order for the delivery of sifudo yaki shaefen, I really liked this wok on nemiga 5, so I did not expect that they would bring a completely different taste (This is the first time I have come across that the product stated in the menu can vary so much in taste, composition and color!(Upon delivery, it felt like I was eating cheap fried capelin, most likely mashed dried crustaceans were added, there were a lot of bitter mussels, while there were no mussels at all on Nemiga, but there were a lot of sweet squid rings. I don't think that the product from the menu should differ so much depending on the place of preparation and the cook. I'm very disappointed(
I liked the order for the delivery of sifudo yaki tyahan: different seafood, no bitterness, everything is normal.
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July 17, 2024
I have never experienced such poor customer service. I went into the restaurant, took the menu and sat down at a table. After 10 minutes of waiting, I went to the cashier and asked when the waiter would come to me, it turned out that never, because this is a self-service establishment. Guys, what about pointing out in the logo or at least putting signs on the tables that this is a SELF-service restaurant?! As a result, I paid for the order, asked if my order would be brought to my table, and they answered yes. My lunch break has already ended, and my order is still not in sight. I go to the checkout and ask where my order is. And they tell me he's been ready for a long time. What?! I am the only person in the whole establishment, I was given the wrong information and none of the 10 people bothered to tell me that the order was ready. Guys, did all 10 employees really think that I just decided to sit down and relax with you for an hour? Where is sanity and customer focus? Well, at the very end, I found out that they gave me a receipt so that I would take 15 minutes and come up for the order myself, but they didn't tell me about it. And how about it all be clearly spelled out in the menu and in the signs on the tables? Why are there 10 empty tables there at all? I hope that the founders will see how low-quality their treatment of customers entering the institution is, and what a poor level of communication organization in general.
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2
May 15, 2024
I made an order for delivery in Yandex food. During the checkout, they suggested adding something else so that the amount would be sufficient to receive bacon rolls as a gift. I added another 20p, everything is OK
As a result, the gift was not delivered
But that's half the trouble. The rolls themselves have become not tasty. Previously, I always ordered only sushi house, because it was delicious and high-quality. And for the second time, complete disappointment: the rolls are falling apart, the fish does not seem to be the first freshness.
As a result, I got disappointed and wasted money from the order, because I just threw away half of the set because it was not tasty
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2
January 21
Thank you very much, it was very tasty, especially the fish bone. I advise everyone who likes to eat fish bones instead of sushi.
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May 27, 2024
Good evening. I ordered a set, dessert and pasta.Of course, I understand everything, cooks or deliverymen can be overloaded, but if you provide your services, please look at what you send to people! There are no questions about the set and dessert, it was delicious, relatively fresh, whatever you say about the pasta! I will never order this dish again!!! Not only were the pasta stuck together, it was just all in one pile, it was impossible to eat, but it also happened with the presence of a hair in this paste!!! Thanks for dinner!
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March 24
They tell you that the order will be in an hour, we wait 1.5 hours, you call the courier in 1.5 hours, he says I'll be there in 15-20 minutes, if you knew you had to wait so long, you wouldn't have ordered, or you would have picked it up yourself.
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October 25, 2024
I waited for delivery for almost 2.5 hours. They brought crumpled, not fresh and not tasty, and the warm rolls were generally fashionable and without special packaging.Thanks for ruining the evening.
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1
August 17, 2024
gorgeous sushi! I love going there, a very large selection, very beautiful and atmospheric, in a word, I really advise everyone, I love this sushi bar
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February 7
We ordered WOK Ebi tori Yaki Udon. There are really 2 shrimps, as in the picture) a little meat and finely chopped vegetables) pasta for 25 rubles. I don't recommend it.
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January 7
Заказывали суши не первый раз, но сегодня полное разочарования , заказывал и сет креветория сет, рис сухой , такое чувство что вчерашний сет остался, полное разочарования
February 22
This is not the first time we have ordered sushi here. But today it's a complete disappointment- just rice, salmon tasteless and as if it wasn't cut, but torn and stuck!!!!
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December 20, 2024
The most delicious food! The sushi is great! Tom Yam is a fairy tale! Thank you very much!You are my love now!
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September 20, 2024
I've been buying sets from them for a long time. Fast, delicious. They replace any wishlist in sets.
Prosperity and well-being to employees. Keep it up. WELL DONE!!!
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1
September 28, 2024
It was the first time we ordered sushi. On my birthday. They arrived late, that's okay. Sushi is terrible. Bland, falling apart. Out of 1.5 kg, there was nothing to say "this is delicious." Paid sticks. It's a small thing, but it spoils the impression. No sauces for the set. You could at least put soy in it. We will not order any more here
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1
April 8, 2024
Let's start with the fact that for all 3-5 times that I have been here, every time I saw the same picture: a crowd of employees chatting among themselves, not paying any attention to the visitors, then you see the cashier, who is not only not smiling, but also as if he is specially dissatisfied to You're gone. After that, you wait for your order for at least 20 minutes, although there is no reason for such a long wait. And the crowning thing is that there is no announcement that your order is ready. Only after you approach the disgruntled cashier again, he will bother to tell you that yes, your order is ready. There is no desire to come back here again, although the sushi is delicious. I hope the authorities will take some measures.
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August 24, 2024
Complete disappointment (((And once my favorite sushi was ((( I ordered myself and two children a delicious snack in the evening, I almost choked on a huge bone! Well, what is it?! The second point is soy sauce, it's something ((( some kind of water
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1
September 24, 2024
The first time I had sushi for 4 hours, this experience was almost 8 years ago. Now I decided to give them a second time. And in vain. The same problems. Not fresh. The order was carried for 2 hours. Lawlessness. I'm saying goodbye to you! Have a nice day! I hope I won't trust you anymore.
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1
October 16, 2024
If you order delivery, the fish is pale in color And tasteless, avocado is bitter, sushi is better in the cooking of chain stores. Money thrown away
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1
November 9, 2024
Very spicy Fo-Bo, the person himself will add your additives as much as he needs, why should he immediately season it like that?
The sushi is delicious, thank you 👍
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August 23, 2024
I'm ordering delivery. There are no special questions about the quality of the products. But the way sushi arrives is disappointing. It's kind of a shame to put this on the table.
The photo was taken immediately when the containers were opened.
Half-ruined rolls, fallen off rice. To take them with chopsticks - we must try.
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2
August 30, 2024
We ordered sushi from them made of cream, as a result, we were an hour late with the order. They promised a discount of 4 rubles, as a result, the price came out higher than it was indicated, and there was no discount. The courier was very good, it wasn't her fault. But I was very upset by this attitude
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1
August 31, 2024
The whole family didn't like sushi.We ordered a set for delivery today: rice is like porridge, the rolls are small and everything is falling apart. We always chose you and it was delicious, but today it was a complete disappointment...
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1
April 12, 2024
My long-term love for sushi house has passed (the first time I really asked not to add one ingredient, because I am allergic to it. It was added (then a wok was brought in, in which it was impossible to figure out the octopus. And yesterday I bought a set of nigiri, all the fish was tasteless and rubbery, especially tuna. I am very upset because there have almost never been such problems before (
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1
September 8, 2024
I order sets here all the time. Very tasty! Quickly! We place orders for pickup. Everything is great! Thanks!
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