Foreigners, be careful!
We visited one of the bank's branches with my husband (in the Dana mall shopping center on the 1st floor)to receive an international money transfer. We arrived an hour before closing time and calmly waited our turn. Unfortunately, there was an inadequate client in the hall who was aggressive towards other visitors. Instead of intervening and stopping the provocations, the department's staff only added fuel to the fire with their indifference and rudeness.
A particularly unpleasant moment was that this client began to express insults to my husband on the basis of his nationality (he is Korean). Instead of protecting the client and stopping such behavior, the bank employee sided with the aggressor. They started rushing my husband, they didn't even let him read the document he was supposed to sign, and literally "poked" him with the phrase "give me your passport and sign it."
Such behavior is absolutely unacceptable, especially from the bank's employees, who are the face of the institution and are required to observe professional ethics. It's not just disrespect, it's discrimination.
I am a Belarusian, and it is sad for me to realize how the atmosphere in our country is changing. Belarus has always been known for tolerance and respect for other nations, but unfortunately our experience in this department has shown the opposite. It is a pity that such an attitude has become possible in such a serious institution.
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Show business's response
RoboTorgovec
Level 11 Local Expert
January 20
The bank uses a dubious scheme. They sell currency with spots - they require 10% for the return exchange. I bought $100 bills from them. Request a complaint book and write a complaint to the national bank. The revocation of the license of this bank for such tricks is not far off, therefore it is urgently necessary to get your deposits.
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1
Show business's response
Антон Краснокурган
Level 6 Local Expert
October 25, 2024
Attention! BE SURE TO READ IT!
In this department, dirty hundred-dollar bills are issued with spots and dots, which then glow in their ultraviolet light. I made a mistake because I was in a hurry and did not check the money carefully given to me (the stains were not very noticeable). A week after the exchange, there was a need for Belarusian rubles and I carried the same bill for exchange. I was politely refused and informed that they do not work with dirty bills (but you can give it to people, but what will people do?), they recommended trying a currency terminal. So be careful and check all your money before and after the exchange.