The Ritz-Carlton Astana
466 reviews
February 16
Top level hospitality and quality !!
December 26, 2024
perfect service
September 7, 2024
Service 📈📈📈
3
December 14, 2023
Very good place
3
1
March 5
The best hotel is my favorite, I adore everything. I recommend a very cool hotel. It has everything. A spa. a game room. A pool. animators. delicious food. A shopping center with a cinema. A cafe for children. And the usual brandy. But you can go straight to this one without jackets, even in a bathrobe.
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September 28, 2024
Everything is clean, tidy, the aroma of freshness in everything, although the hotel has been working for a long time, there is a restaurant on the top floor, the quality is excellent, everything is acceptable for the price, the staff is open and friendly, convenient location, right in the center
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June 15, 2024
Like it:
1. Underground parking is an indisputable advantage of the hotel.
2. The room is gorgeous: they constantly provide cleaning service (several times a day). The coffee machine in the room also pleased me. The bathroom is very large and spacious.
3. I liked the smart home system.
4. We made a sweet birthday present - very nice.
5. The location is super) located in the new center, near Bayterek, many restaurants and even just a walk is nice.
For this level of hotel, a paid bar is, of course, ridiculous)
It is better not to change the money there, the exchange rate is extortionate.)
Cards of Russian issuers (including Union pay) are not accepted for payment.
And in general - super)
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February 23, 2024
The Ritz Carlton Hotel has met all expectations: a high level of service, cozy rooms and first-class amenities. The gym is perfectly equipped for training, and the magnificent SPA with a swimming pool allows you to forget about the cold outside and completely relax. All this makes your stay here unforgettable. In addition, the Ritz Carlton Hotel offers a magnificent royal breakfast, which impresses with the variety and sophistication of the dishes. This is the perfect start to the day before fully immersing yourself in the hustle and bustle of the city or business meetings.
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3
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December 23, 2024
Expensive/rich)
Only for self-respecting gentlemen)
A full range of services and a shopping gallery in the basement with premium clothing brands.
Excellent lobby bar and several premium restaurants. In the heart of the business and administrative life of the capital
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January 19
Excellent breakfasts, luxurious rooms and beds, and most importantly-attentive, responsive, caring and friendly staff. All together, it makes your stay very comfortable.
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October 4, 2024
Everything is super, as it should be for a hotel of this level! Everything is excellent in the Ritz-kitchen (breakfast), service, service, comfort in the rooms, excellent SPA, swimming pool, gym.
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November 30, 2024
In general, the class is just a dump of the head, a cool and cool hotel with excellent service and not as crowded as in Moscow, comfort relaxation and good rest and the coolest spa
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January 11, 2024
Excellent location. Gorgeous lobby, gorgeous rooms.The decoration uses a lot of mahogany, a smart home system, a luxurious bathtub with a window.The food is good, there are several cafes and restaurants. Of course, I would like to have more national dishes on the menu in addition to the European menu, after all, Kazakhstan is rich in excellent meat products and the national cuisine is very good
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3
January 12
It's a great hotel. The staff is great, the restaurant with an outdoor veranda is great. Thanks to the restaurant staff, there were problems with card payments, our option is how to resolve the issue.
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February 7
The hotel is tired. We lived in two rooms, both had serious problems with the bathroom doors. The range of care supplies has become minimal, like in a three-star hotel. The quality of shower cosmetics: poor, with a cheap smell. And it's as if all these problems are known to everyone and no one cares about it. The kitchen is good. Cleanliness in the room too.
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July 14, 2024
A chic metropolitan hotel. I've been there more than once. We managed to taste the dishes at the reception of the President of the Republic of Korea. Everything is at the highest level. The waiters' service was great! That's where others could learn.
Even the inspection was carried out without too much fuss, clearly and quickly. The hotel staff is polite and friendly.
Meetings can be held in the lobby of the hotel, the seats are distributed in such a way that you do not interfere with others. We should stop there to evaluate the rooms and the work of the maids
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January 9
Nice hotel, attentive staff, excellent breakfast and convenient location. The rooms are spacious and the bathroom is great!
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December 12, 2023
I visit this Hotel 1 time a year. The level is stable, very high. You can feel the firm hand of the manager, attentive to the details. The staff is polite, unobtrusive, strict, beautiful clothes with taste. The interior, the decoration - everything is pleasing to the eye. The receptionists help with the luggage and opening the Doors! The rooms are very comfortable with high ceilings and stained glass windows. Cleanliness! The kitchen always corresponds to the level of the hotel! It's always a pleasure to stay here!
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January 20
Great hotel in the very center!! We arrived at 6 a.m. , posted immediately !! The US Embassy is 15 minutes away by car, you can take a car with a driver directly to the reception, of any class!! Yandex.Taxi also works! The breakfast is very decent , the cheesecakes are just a delight ! Well done, I liked everything! We had lunch on the 18th floor, nice restaurant!!
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March 15, 2024
I have stayed at several Ritz-Carlton hotels around the world, and each time my experience has been second to none. No matter where I stayed, I always found an exceptional level of service, incredibly cozy rooms and first-class amenities. Every employee I interacted with was extremely friendly, professional and always ready to help. The restaurants in the Ritz-Carlton hotels offer high-class cuisine, and the spa centers allow you to fully relax and enjoy your vacation. From business trips to vacation vacations, I always choose the Ritz-Carlton, and I recommend this hotel chain to anyone who is looking for the true embodiment of luxury and quality."
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February 8
The Ritz-Carlton Astana is not just a hotel, but a real oasis of luxury and comfort in the heart of the capital of Kazakhstan. Since my arrival, I have been amazed by the majestic design of the building and its elegant atmosphere.
Service
The service at the Ritz-Carlton is top notch. The staff are friendly and helpful, always ready to help and make your stay as comfortable as possible. Upon check-in, I was greeted with a smile, and the staff did everything possible to meet my needs, from arranging a transfer to making recommendations on local attractions.
Rooms
The room I stayed in was equipped with everything I needed. The spacious bedroom with a magnificent view of the Ishim River was decorated in a modern style with elements of Kazakh culture. A comfortable bed with high-quality linens ensured a sound sleep, and the bathroom had luxurious toiletries.
Services
The Ritz-Carlton Astana offers a wide range of services. I took advantage of the spa treatments and it was a real bliss. Professional massage therapists helped me relax after a long day. The rooftop pool with panoramic views of the city has also become a great place to relax.
Restaurants
The culinary offerings of the hotel do not leave anyone indifferent. I visited the MÖM restaurant, where I tasted Kazakh and international cuisine. Every bite was expertly prepared and served, and the atmosphere was cozy and stylish. The breakfast was also impressive: a variety of dishes, freshly squeezed juices and delicious pastries – all this creates the perfect morning.
Location
The hotel is conveniently located, allowing easy access to the main attractions of Astana, such as Baytek and Khan Shatyr. Walking along the Ishim River, especially in the evening, was a real pleasure.
Conclusion
The Ritz-Carlton Astana is an ideal place for those who appreciate high–quality service, luxurious rooms and a variety of amenities. I was absolutely delighted with my stay and I will be happy to come back here again. This hotel deserves its reputation as one of the best in Astana!
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1
February 19, 2024
The rooms are very beautiful. The breakfasts are delicious (cheesecakes are wonderful).
The service is a bit weak. We moved with an infant 3 times. Once it was very cold in the room, the second time there was a wedding downstairs and the noise reached the 4th floor. After we were moved to the 12th floor (thanks, but we waited 20 minutes or more for each of our moves), We had to call and wait for feedback every time, dial again and again, each time a different manager and repeat the story over and over again.
They also ordered a meal in the room, the total bill came out over 100k:
The steaks were delicious, but the salad next to it was not worth the money (weak serving)
Tiramisu is very tasty!
The cool thing is that there is equipment under the table that kept the dishes warm 👍🏻
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December 16, 2024
We celebrated the corporate party on 13.12.2024 in the Ball room. A typical luxury pretentious place, classic in general)) But the most important thing is the location, there are no equals here! The kitchen is the same as the interior)
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June 29, 2024
I liked everything starting from the transfer of the hotel upon arrival in Astana, the room is gorgeous, the hotel is at the declared level⭐️I would like to note that all the staff is very friendly and polite, so an atmosphere of good rest and good mood is created. Thanks a lot to everyone)))
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3
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May 2, 2024
The best hotel in Astana! The wishes of the guests are read by the staff from the moment of check-in and this service accompanies you throughout your stay! Delicious breakfasts in Mocha, an amazing pool and a perfectly balanced SPA! For demanding and sophisticated customers! A view Selfie restaurant, as well as a drink-rich Ozen bar on the ground floor!
Amazing rooms and quality of accommodation!
TOP HOTEL!
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June 2, 2024
A comfortable hotel in the center of Astana. Everything is close. Attentive staff and good service. Everything corresponds to the class of the hotel. Without going outside, you can go to the shopping center and to Starbucks. If possible, stay at this hotel in Astana.
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3
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January 3
Great hotel. Super polite staff. Incredibly delicious food.
We spent the new year at the Ritz Carlton, we don't regret anything. ♥
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August 16, 2024
A magnificent hotel. Impeccable staff, delicious breakfasts, luxurious rooms, and a bathroom with panoramic views is just something. The best choice for a business trip.
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September 6, 2024
An excellent hotel, fully meets its stars, in all respects. Very polite, attentive, cultured staff, ready to help with any questions.
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June 28, 2024
The food in the restaurant ruined all the impressions. An Italian restaurant, actually not Italian at all. There are no traditional sea bass and dorado on the menu. Pasta frutti de Mare with shrimp not peeled from the black intestine, the other pasta with radu and truffle is very fatty, overcooked and does not look appetizing.
The local chef of the restaurant informed us that traditionally in Italy, shrimp are not cleaned, and no one has complained yet (this is a common explanation of people in principle when you comment on the service)
It is a pity that the hotel administration did not clarify how Italian dishes are actually prepared.
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February 23, 2024
I recommend. Clean modern interior, Smiling staff at the highest level. I will definitely come back to you next time. The room is simply breathtaking. Thank you for everything dear Carlton Manager and his team 💯👌🤝
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November 14, 2022
The hotel is just wonderful, the staff is at the highest level, you can walk around the shops in the hotel, as well as it is very pleasant and delicious to order a croissant with a cup of coffee, well, a classic) I recommend Tashkent tea, which is for those who do not drink coffee (that's me). By the way, it is very cool to hold forums and large-scale events there, for example, now a yoga "lesson" was held there in a live format, where those who want to learn and develop this came and came from different parts of the country and different countries. And it should be noted that the hall of this hotel met all the participants with dignity, accommodating more than 300 people.
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December 28, 2024
A luxury hotel in the center of Astana! I was there at a social event, I really liked everything!
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March 20, 2024
A wonderful hotel.
We chose a room with a visit to the lounge.
The service is top-notch, the variety of breakfast and dinner is wonderful.
Bathroom with panoramic window, beautiful view of the city center.
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January 27, 2024
Offset. The hotel is incredibly amazing. Honestly. Rooms, service, breakfast. The second day came for breakfast-they remember the room number in person and what I ordered yesterday. It is significant. The best hotel gym of all my travels, at the level of good individual fitness rooms. I recommend. To the hotel-save your level, I will tell all partners.
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October 1, 2023
Lovely hotel. Good location, attentive staff, quality rooms, delicious breakfasts, excellent SPA, two-zone clean pool, modern equipment in the gym, a good assortment on the club floor. I recommend it!
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May 13, 2024
Expensive is rich. A large and beautiful business center, with many branded stores. There is paid parking with charging stations for electric vehicles, including Tesla charging stations, Starbucks.
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May 23, 2024
The most luxurious hotel and the most expensive restaurant. The service is at the highest level! The interior is at the highest level! Cooking is at the highest level! I recommend it! Those few who can afford to visit this place, as well as to visit a restaurant, do not need my recommendation. For everyone who wants to experience this luxury - welcome!
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September 13, 2024
Friendly staff.
Everything is well thought out.
Beautiful and modern.
The breakfast was amazing in quantity: all breakfast options for European tastes plus national food for breakfast.
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December 6, 2022
The best hotel!!!
The staff is very polite. At the reception, when checking in from the road, they gave us delicious fragrant coffee, for which special thanks. We helped with the luggage, which is also very nice. Perfect cleanliness in the room, the size was also pleasantly surprised, the view from the bathroom is just a fire. 🔥🔥🔥
Excellent restaurant on the top floor with panoramic views.
I was pleased with the smokers' room on the 1st floor, it is convenient in cold weather!
I definitely recommend this hotel! 👏👏👏
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September 16, 2024
Honest 5 star rooms, food, service. The only drawback is that the air conditioners did not work properly in the halls, it was very hot. There is also a strange stench in all the rooms...
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July 24, 2024
Ritz and that says it all!
High level of comfort and service.
A steep outdoor terrace overlooking the city.
Many thanks to the hotel staff for the warm welcome.
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September 2, 2024
The most luxurious hotel with magnificent rooms, wonderful breakfasts and excellent service. I definitely recommend it
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February 19, 2024
The most luxurious hotel I've ever been to. Huge rooms, huge beds. A gorgeous bathroom. Beautiful views, especially on the upper floors. The restaurant and cuisine are excellent. Expensive but worth it
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May 23, 2024
In my opinion, it is one of the best hotels in Astana. Great rooms, great restaurants. And the inexhaustible cordiality of the staff. I sincerely recommend this hotel!
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July 19, 2024
The highest level in everything!
This is a place where nothing is impossible!!!
Any request is executed quickly and accurately!!!
A special pillow, gluten-free pancakes for breakfast or a baby bathrobe with slippers - anything is possible!
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December 12, 2023
The Ritz is an amazing building, it is comfortable to drink coffee and discuss plans in the lobby on the ground floor, above in the Mocha restaurant it is comfortable for both business and family lunch/dinner. There are boutiques with brands, all the staff is very courteous.
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October 14, 2024
Maximum comfort and a very pleasant aftertaste! Special thanks to the staff!
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April 30, 2024
Top hotel, luxury breakfasts, blackout curtains, location, shower and wifi.
Of the minuses, for some reason, there are brushes in the toilets. It's not convenient as it happens
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October 2, 2023
A great hotel, where at a bird's-eye height, on the 18th floor there is a Selfie restaurant, the view from the windows of which opens onto the city, and the cuisine of this restaurant is so delicious, and the presentation is original, how pleasant the waiters, service and views from the restaurant windows are. I Definitely Recommend It!
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