We have been traveling with this carrier on the St. Petersburg-Vitebsk route and back for quite a long time, generally not bad, but there are certain shortcomings of the service that we would like to fix - the quality of buses, inflated ticket prices, etc. However, we have not focused on this until today.
An evening trip from Vitebsk to St. Petersburg was booked on 08.01. In the morning, due to their forgetfulness, they did not confirm the reservation, but they left a place for us - this is an undoubted plus. The girl recording the passengers, if I'm not mistaken, Anna, even despite our mistake, kindly pointed us to our seats, for which I thank her very much.
But when we were already settled in, just before departure, a certain woman appeared on the bus, it is not known who she was at all, and very arrogantly and boorishly said that next time we would be denied a trip and in general "these are places for drivers, they usually sleep here, and now because of you they will have to sleep somewhere unknown." Although some man, apparently familiar to them, was placed next to them, in exactly the same place, without any questions or complaints.
The question then is for the carrier, if you realize that you don't have enough seats to accommodate all the passengers, cancel the trip - you'll be right, but don't push the passengers around after you've already accommodated everyone.
You can't earn all the money in the world, even trying to fit numerous people into a double-decker bus.
In general, we will not use the services of this company anymore and we do not recommend others. There are enough carriers on this route that provide excellent service at more affordable and reasonable prices.
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Иван Ганкевич
Level 2 Local Expert
January 22
A very good company , they always make concessions , if they are late , you can call and ask them to wait, but if they are late, they put a sniff on a taxi, but also put a discount on a trip to St. Petersburg equal to the cost of a taxi ride to the bus,I am very pleased with the management of this company and the staff
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Надежда Здольникова
Level 2 Local Expert
July 4, 2024
For the first time I used the services of this company for a trip to Vitebsk-SP. Outside the Town (40km from Vitebsk), we were stuck for four hours - we were waiting for a replacement bus. As a result, the first sanitary stop was only five hours after the start of the journey, they arrived in St. Petersburg not at 5.30, but only at 10.00, all plans were violated. There was no apology from the company. P.S. After the publication, the company apologized and we came to a peaceful settlement of this situation.
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Виктория Комякова
Level 2 Local Expert
July 12, 2024
Dirty, old buses. When landing, do not wash windows with mosquitoes smeared in blood. To all questions and requests, you will meet the incredible rudeness of drivers with one answer: do not like it, do not drive. The operators have exactly the same attitude. Passengers are treated like cattle, constantly raising their voices!Stops with paid toilets (which has become a novelty in their service). The rather high cost of a trip with a zero level of service! I highly recommend it.
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Елена С.
Level 4 Local Expert
August 25, 2023
Natalia, we are very GRATEFUL for the organization of our holiday! The most comfortable travel, loyal conditions for residents not in the regional center, but a well-chosen tour, is beyond praise. Arkhipo-Osipovka, guest house "Medok" is truly a delight for the tourist! 1000% out of 100.
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Светлана Ткаченко
Level 4 Local Expert
October 29, 2023
Disgusting carrier. I will never use the services again. At the start, the dispatcher woman was rude that I was with a dog without carrying, although I paid for a separate seat for him. The drivers are boors, to the question where we arrive and at what time I received the answer - to Vitebsk.
Route Peter-Vitebsk.
She put a girl with a cat next to me, at the request of the girl to allow her to move, the distetcher was rude and said: it's for you that I'm not raschrpshvb because that's what I want! And she also told the drivers that they would make sure that the girl did not cross into an empty seat, justifying that she did not pay for a separate seat. And in general, according to the drivers of boors, we did not buy carpets for 12,000 for the bus, so sit where you were put. The request to make the stove smaller was simply ignored, we were poisoned with dry air all the way, in the cabin + 27, the month of October is outside the window. Stops are made at gas stations with a paid toilet, when asked to give a contact where you can leave a review, the driver also merged and did not provide contact. In general, I will not wish anyone, even the enemy, to go with this carrier
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Екатерина Ермоленко
Level 7 Local Expert
January 6, 2024
The meaning of the word SERVICE is clearly not familiar to this company. I traveled with them from St. Petersburg to Vitebsk and every time I gave them hope that she would suddenly improve , but no. The last time I went with them 1.5 years ago, the attitude was rude. In advance, when booking, I always asked for a place by the window, when confirming my place, they confirmed it, and in fact they put me where it was free. Some of the women who accept payment and seat are top-level louts.
Therefore, I advise you to carefully consider the choice of carriers.
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Мила Ш.
Level 4 Local Expert
January 18, 2024
I travel regularly from Vitebsk by night flight. It's just a nightmare. The TV is working late, some obscene TV shows are playing at full volume, it is impossible to fall asleep, the screen shines in the eyes in the dark. When the TV is turned off in the middle of the night, the drivers turn on the music and shout for the whole salon, We arrive at 5 am, at 7 for work. I can't even get an hour's rest. Does the carrier even have an understanding that a night flight is not a movie theater session? If you want to watch a movie, let them choose according to their taste and watch it on their phones. A terrible trip.
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Светлана Булыкина
Level 2 Local Expert
August 13, 2023
I use the services of this company regularly for trips from Moscow to Vitebsk. Pleasant drivers, carefully manage transport without creating inconvenience during the trip. When traveling with children, they prudently offer a bag and a blanket. I would like to single out the driver Vladislav - he is always polite, listens to the requests of passengers, responsive. I wish you continued success in the work of this organization.
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Дмитрий
Level 2 Local Expert
September 22, 2023
I'm probably going from Vitebsk to St. Petersburg for the fifth time. It's a good bus, the drivers are professorial, but today there was a conflict with the driver, I don't know what his name is, he's young and overweight. While unloading things, I see my ryuzak at the very beginning, but it is ignored, I asked to be served, I was rude, like where are we in a hurry, everyone needs it. Then he deigned to say, like, well, take it already, but it seems that you didn't switch to it. Everything is fine, but the sediment remains, the company is minus for such an employee. After a while, I still want to change it to five stars.
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Лариса Х.
Level 3 Local Expert
July 28, 2022
Thanks to the staff of this company, everything is organized at the proper level. The bus is very comfortable, the drivers are excellent, they drive carefully, stops often.We had a rest in Gelendzhik Asiyat guest house.It's a wonderful place.Magnificent pine trees, 5 minutes to the sea.walking.Comfortable rooms with all amenities,TV,air conditioning,new furniture. There is a large kitchen, a lot of dishes, there is a barbecue area. There is a swing in the yard, a children's corner, very beautiful. Shops and canteens are within walking distance, wonderful hosts Elena and Andrey.
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Кир Тарасов
Level 16 Local Expert
April 20, 2023
Great mood and cool guys. The drivers are just great. Compliance with Traffic regulations 100 %
Attentiveness to each passenger, comfortable buses and plus they also give you some water. I now constantly travel to Vitebsk and try to get on their flight exclusively.
I would especially like to mention Vlad's driver. A top employee!!!!!!
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Анна А.
Level 3 Local Expert
May 22, 2023
I called the number in St. Petersburg four times, no one answered! I had to call a Belarusian number .They refused to write the bus number (not the driver's number) to Viber, arguing that "they only say such information like that," although the woman with whom I was sitting together was provided with such information in Viber.dear representatives of the company! Tell me, is this normal at all? They do not issue a check, no document at all that the service was actually rendered to me.
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Екатерина
Level 2 Local Expert
August 2, 2023
In June 2023, I went to Gelendzhik with this company, I had the most positive impressions, an individual approach to each tourist.In September 2023, I'm going on vacation again, only with Trans Beads Plus.Prosperity to you)
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Пинчук Ирина
Level 9 Local Expert
August 4, 2022
We went on vacation this year, to the city of Gelendzhik, through this company. We were very pleased with the organization, the gift, and the choice of the guest house. We had a good rest.
Special thanks to the escort, Natalia Anatolyevna, for the competent, kind and cordial attitude towards tourists! 👌👍🤗💞
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Серж Д.
Level 9 Local Expert
December 2, 2023
Good day.Adequate communication when ordering tickets came as a surprise and shock.I am pleasantly surprised by the quality of the transportation services provided.
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Елена Х.
Level 2 Local Expert
October 12, 2022
Until October 9, 2022, this company was completely satisfied with me (trips to St. Petersburg from 2018), but on this day they gave me a minibus that completely had passengers for 10 hours of travel, it is not convenient to sit (probably the management of this company thinks that they carry Chinese)and waiting by the hour for passengers, there is a departure time, please send on time.
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Виктория Новичкова
Level 3 Local Expert
August 21, 2024
I am very disappointed in this company, they promised one thing, but in fact it turns out another
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Дмитрий Дука
Level 8 Local Expert
April 10, 2023
I'm going from Vitebsk to St. Petersburg now. The wind is blowing on my legs. Very cold. The stove is not turned on. It's not clear why to do this, it's only the beginning of April outside and it's cool at night.
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Anastaska V.
Level 2 Local Expert
July 30, 2022
Disgusting company, doesn't even deserve one star. The trip from Moscow to Vitebsk took more than 8 hours by minibus, it's without traffic jams, just with constant driver parking, then 15 minutes, then 30 minutes. I don't see the point of leaving at 20:30 if he arrives at VTB by 5. The driver is openly rude. The cabin of the minibus stinks, the stove does not turn on when it is cold
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И
Level 2 Local Expert
January 8, 2022
I stopped using this carrier 4 years ago due to outdated buses, smells, crowding, poor departure organization (otp. it is always 30-40 minutes later than announced. frequent breakdowns on the way), etc. I just had to use it again because of force majeure. Quiet horror after 4 years of using normal carriers. It's even worse, the same patched-up drone like a neoplan plane. mud, etc. There are no complaints about the driver, so not one point, but two. Conclusion - use such a carrier only in case of force majeure. Really, after so many years, you can't move from free seating to know your place and not ride like in a cattle truck.
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Show business's response
Алеся В.
Level 7 Local Expert
July 22, 2021
Thanks to the employees of this company. Everything is organized at the proper level. Thank you for helping me spend my vacation in a wonderful place. We had a rest in Zatoka, a cool hotel, a human attitude.
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Ольга Ч.
Level 3 Local Expert
December 18, 2021
We always travel with this carrier, there have never been any "shoals". It departs on time, the latecomers are called before departure. Drivers drive carefully, you can sleep peacefully, do not worry.
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Show business's response
Ира И.
Level 3 Local Expert
April 29, 2022
The bus was just terrible, old, scary and cramped. It's a living hell to drive for 9 hours.
There is nowhere to put things away, there are no shelves. I found a place at the table, the table does not add up.
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анна Терлецкая
Level 2 Local Expert
September 24, 2023
If you want the services of a bad carrier, then you are here.
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Елена К.
Level 2 Local Expert
January 11, 2022
I have been using the services for a long time, thank you, everything is fine, polite drivers, clean and warm bus
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Андрей
Level 4 Local Expert
September 22, 2023
Always on time and as agreed!!!
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Anonymous review
February 17, 2021
I have booked a ticket from Moscow to Vitebsk.I called the operator of the company, said the payment at the checkout.I was 400 km from Moscow, arriving at the station at the ticket office, they told me that my ticket was sold, that I had to redeem it before 17-00.although no one has informed me about this.
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Александр
Level 11 Local Expert
September 7, 2022
I drove to Pskov with this company. The price is acceptable