When ordering tickets through this company, expect constant flight changes and the company's refusal to explain the reason, or further actions, the manager requires you to understand the situation yourself and write directly to the airline, they also say that onetwotrip should be engaged in everything
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Elly D
Level 14 Local Expert
April 3, 2024
I have been buying tickets in the app for almost 10 years and today I am faced with the following situation:
The airline canceled the flight and refunded the funds, but OneTwoTrip charges its own "service fee", which I pay, despite the fact that (once again, pay attention) the flight was canceled not on my initiative! As it turned out, this is spelled out in the user agreement, as well as many other very dubious things. With such a user agreement, there is a direct road to court! I would really like justice and, hopefully, one day it will overtake this company. At least it would be fair to charge this fee from the airline in case of flight cancellation by them, and not from customers! Apparently, they thought in the wrong place when they wrote this agreement. And if so, it means that the decision-maker is either poorly acquainted with the content, or a person deprived of a sense of justice.
I will not buy tickets through the app anymore in principle, and I will also recommend other services to others.
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Оксана
Level 11 Local Expert
October 22, 2023
It 's the worst I 've ever seen .They do not respond to letters , I decided to cancel the flight with the airline , a week later they only deigned to send an answer .I will no longer take tickets through them and I do not advise others.