When the child missed the lesson without a certificate, the administrator said that it was impossible to work another day. To the question of why they work out in other pools and you don't, she has one answer. We have such rules. I turned to the director, to which she told me that they also need to earn money, and without a certificate, the money will not be returned. In the locker room, the cleaner shouts at the children that they come out wet from the shower. After talking to other moms, they confirmed that the cleaners here are rude and rude. We wrote complaints, but the administration is satisfied with everything. I went into the locker room today and there was a puddle near the exit from the shower and drawers, although there were 2 children. To my remarks, Nina, the cleaner, began to prove that she should wipe up puddles only after leaving, and that a child or an adult might slip, she doesn't care and generally needs to wipe herself in the shower and get dry. That there are rules and in general we have been in the locker room for 15 minutes, and that my child has a wet head and going out in cold weather will immediately get sick and the director and the cleaner don't care. Children don't follow the rules, and neither do adults. But in order to wipe it quietly, she began to scream and read the rules, saying that the child should already walk and dry himself. I now understand why they say that, you can shout at children as much as you want and adjust, and what will fall and break something is nonsense. Rude, rude, arrogant! I am terribly shocked by such a service.
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Дарья
Level 4 Local Expert
August 30
The child wanted to start going to the gym. I called (got through quickly), asked the administrator if it was possible to look at the hall before signing up. The girl said that no problem, come and see.
We came with our son, approached the girl, once again said that we wanted to take a look at the gym before making a decision about visiting. In response, they heard that yes, please go up to the third floor.
We went to the staircase and then the most important person met us - the cleaner. And the cry began - why are we going without shoe covers. And nothing that it's 29 degrees outside and no one has heard about the rains for a week (there are no puddles either), that the receptionist didn't say a word about shoe covers, and I didn't see any vending machines with shoe covers downstairs.
Then another one joined her - with indignation on the same topic.
As a result, perhaps the gym is not bad, but as long as the cleaners allow themselves such behavior towards potential customers, I do not set foot in this institution.
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Анастасия Лапшинова
Level 7 Local Expert
November 24
A great place to train in the pool, we went both with the eldest daughter and for baby swimming with my son, the water is warm, but when you go to the locker room, it's cold and blowing, we take a towel with us to wrap the baby right away