I made a bouquet as a gift, and I was very pleased! The service is excellent!The girls picked up a very beautiful flower arrangement, manager Polina helped me perfectly with the choice of a bouquet, of course, she correctly explained the forms of payment!Thank you all for your professionalism and excellent attitude towards customers!
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Арина Иванова
Level 3 Local Expert
March 24
They sent a crumpled bouquet. Despite the fact that they were persuaded to pack from florists for 6p. When I asked how it would look, they answered "beautiful." Here you are, a very nice crumpled pink paper. The courier wanted to give away the trash along with the bouquet so that she could throw it away in her apartment. My entire review about the crumpled flowers and the courier was answered only that it was a paper that was wrinkled for volume. That is, these are my problems))
But I didn't ask for any crumpled paper for the volume. In short, for $35 I got a lot of negative emotions and a crumpled bouquet of flowers. With yellow leaves and a green flower bonus)))
Customer orientation is zero, teach your managers how to handle customer complaints.
Order somewhere else, absolutely.
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659474 Васильева
Level 2 Local Expert
October 14, 2024
I placed an order on the website (delivery).It's been over 2.5 hours.The manager replied to Viber.At the moment of agreeing on the details of the order and the payment method, he stopped contacting.Ignored messages and calls.At the same time, being online for more than 2 hours.Although the website assures that delivery is possible from 30 minutes.
The application had to be rejected, as the situation required promptness.The man was left without a bouquet . It is a pity to face such a disrespectful attitude.Especially to regular customers.