Warranty department Algo.by
137 reviews
February 5
I rarely write reviews, but for the first time I felt the cordial attitude towards my customers from this store and I want to thank you for such a reverent attitude.
attitude to my situation. I did not check the appearance of the purchase (microwave oven), and if a minor external defect was found, which would not have affected the operation of the equipment in any way, they helped me to fix it very quickly and promptly. The service center responded very quickly to this situation, very quickly took away the goods and fixed everything. They took everything themselves and brought it back, which was very gratifying. This store always pleases with discounts and pleasant bonuses, and such an attentive attitude to the customer is a separate reason why I recommend this store to everyone! I would like to express my gratitude to the staff of this store! I wish you prosperity and growth!!!
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December 12, 2024
A very strange place, and even more strange are the huge repair deadlines. If you are handing over a vacuum cleaner, then you also need a box, which I threw away on the second day because it is large. Now apparently my vacuum cleaner can be fucked up. The vacuum cleaner was also dusty. This also caused indignation, although I washed it. The repair period is from 14 days to infinity (apparently diligently). By the way, before that I called another service, a paid one, they said two days. Well, customer orientation and free warranty repairs are harsh things. Although they have not yet accused that the breakdown occurred due to exploitation.
An employee of the department named Roma is well done, do not deprive him of money for organizing the work of the service, which he cannot influence. The defect of the product lasted two weeks - this is "strong"! "Thank you" for the "customer orientation"! And Roma - well done!
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April 25
Request a contract when purchasing. I screwed up by buying an access point from this "organization". The company works strictly on prepayment, the device had to wait a week. The dot arrived in a dirty, opened box, which didn't bother me right away. After setting it up, I decided to connect to the switch via the PoE injector that came with the kit. And, lo and behold, the injector is not working. I turned back to the store and was told to take the point along with the injector, they took it away and told me to contact them myself in a week. A week later, they told me to contact them a week later. And then a week later. The swing began. Neither the point nor the money have been returned to me yet. And it's already been a month. There are no responsible persons who can tell me what is wrong with her. They told me to wait up to 60 days for a response from the supplier's service center, which is located all the way in RUSSIA, Karl!!)) And then something will be known. I strongly recommend avoiding this crazy office- you will save money and nerves. Zero customer orientation, irresponsible warranty service. They also don't give feedback, portraying intense activity.)
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December 5, 2024
I have never left negative reviews in my life, it's time, apparently, the guys ruined the impression of the purchase so much, even a few do not deserve it. Terrible service, ordered the PC assembly, it was indicated that it was needed soon, which was agreed upon for delivery the next day. However, 5 minutes before the courier sends my assembly, they call me and say that they will not deliver it because there is a dent on the case, it seemed very strange to me, I say take the components separately and assemble them ourselves, to which I was told that the couriers left, I did not understand how they were going to assemble the computer in 5 minutes. I chewed and did not refuse, I decided to wait for the next day, because they assured me that the delivery would be as expected. The next day at 8 a.m., I contacted this company and clarified whether it would be delivered without jokes, I was assured that yes, it would be delivered for sure. In the evening at 19.20 (moreover, yesterday they called at 18.50 and the couriers have already left) they call me again, apologize and say that they cannot deliver because there is no case, I am outraged why they did not find out that there would be no case all day and did not pick up another one, they replied that at the last minute before sending literally they found out as if it was nonsense, because even an experienced specialist needs at least 40 minutes. I say bring the spare parts, I'll go buy the case separately, as a result, the components were brought almost at 11 pm. Moreover, she said call an hour before the courier arrives, the courier called 5 minutes before the door and arrived half an hour later, the negligence of the service is off the scale. I have never experienced such a spoiled mood from buying....
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December 12, 2024
I ordered a laptop from this online store. I liked the price, the cheapest was in RB, placed an order through a call, answered quickly, accepted the order politely, delivered a day later.
I would like to mention Andrey's manager, who very politely and promptly accepted the order. Also, the courier Ivan contacted in advance, as promised, and delivered on time.
Thank you for the excellent service. I give it 5 stars. I recommend it!
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May 8
I decided to buy a specific model of the pool, on the intex website this model differs in configurations, respectively, the articles are different . On the website, the seller does not indicate the manufacturer's article in the description, but only writes his own internal one, well, that's okay. There are different articles on the manufacturers' website, and the illustrations (pictures) are also different for these pools, I can already identify them from the illustration, because the complete sets are shown. So I contact the store , it was Sunday, the manager says yes, everything is there, he calls the price, but only for ordering, I will give you information about availability on Monday, in the morning, and during the week we will be able to bring it to you, as a result, on Mon, I myself call at lunch to ask if there is information or I'm not. Another manager answers, explaining the situation to him, he finds my order, and says - it was confirmed 2 minutes ago, we can bring it to you. I say OK, take it. To which he tells me that I need a deposit of 10% (this is not a problem), but the manager in the armed forces did not say this. To which the manager who answered on mon says he should have told you this, without entering into a dialogue, I say ok, let's go where and how to send it. They ordered a courier, and he came and took the deposit.Yu (it's already Tuesday lunch). In the evening of the same day , they called from the store , they say everything is OK , we can send the deposit , we chose the day , as if everything is OK . But then I ask you to send me a link to my pool, they send me the results. I start reading the description and realize that they put pictures from the pool with a more expensive package, and the description from a cheaper one, and the price is average compared to other stores, between these two sets! More expensive than the simple version and cheaper than the expensive competitors! I cancelled the order! I asked for the deposit to be returned , as a result, they do not return it! Don't look at the pictures, but read the description, the guys are cheating.
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March 26
I bought a cooler for the ID-Cooling SE-224-XTS ARGB processor,it was packed,I did not check with the courier,when I opened it at home, I found the absence of one limiter for the AM4 socket,I called the store, they sent me to the service center,the service asked me to reset the photos of the kit and packaging with the warranty,I provided the necessary photos,since this It was on Friday, they promised to solve the problem on Monday, that was the end of it, they stopped responding to messages, in short, they completely ignored it.I strongly advise against contacting this online store.
Suddenly, they wrote in Viber that you can pick up your bushings, as a result, the missing limiters were replaced for the am4 socket!
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March 30
The review has been rewritten- the managers of this store asked to delete it, BUT I will write it again! I ordered the product on Tuesday, found out the delivery date - they said Saturday. On Thursday, he asked to complete the order - he specified the delivery date, they said Saturday. In the end, there is no delivery, the managers say the delivery is to blame, but in fact I called the delivery service, they only drive in our direction on Tuesdays and Fridays. CONCLUSION: they lied when ordering, lied after ordering, blamed everyone around them, and asked to delete the review. It's up to you to buy or not.
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May 1
This is not the first time I have ordered goods, the service is at the highest level, if there are any difficulties and problems with the order, they contact me promptly and try to solve everything, nowadays you rarely find a store in which the manager will be with you completely from a to z, while I personally have never had any difficulties with the goods yet purchased from them, all the cues and Syriacs are beaten from the manufacturers on the sites where it can be punched. Thanks!
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April 23
Order somewhere else!... I ordered a compressor from this office. The first day was not delivered. .I offered to come pick up the compressor myself, but they told me they didn't have a pick-up point, just a courier! In general, that's it... On the second day, I called them myself to ask why they hadn't brought it. They said the overlay came out and they will definitely bring it today, but they didn't bring it either, and silence!)) No one called or explained anything! It's me, as a buyer, who should call and beg them to sell the product to me ahahahahah!))) In general, it's a strange office! I'll just order somewhere else and I won't contact you anymore! The prices are only low, but you can't wait for the product, and there's nowhere to go for it!.. by the way, I read the reviews- guard)))!!!!
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December 12, 2024
Earlier in April, 24 years ago, I ordered headphones, unfortunately they arrived with a marriage, turned up on the 3rd day of use, but when I called the GO, they quickly oriented me and asked me to come hand them over to those.inspection, the issue was resolved quite quickly and eventually the funds were simply returned. The managers are loyal and very competent in the selection of equipment, just recently I bought a Braun immersion blender from them, everything is fine, there are no complaints, they bring everything quickly and on time, thank you.
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January 30
Having ordered computer accessories, manager Ivan called back, special thanks, very competent and knows everything. In general, he called back and told me everything in clear language and offered me an assembly from the company, a ready-made computer arrived. Everything was delivered very quickly and everything is ready , thank you very much
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February 1
I bought components for a motherboard, a video card and an ssd, they gave me good advice, and they picked up even better components at a pleasant price. Thank you very much , I will order more , I recommend it.
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February 20
Warranty obligations are not fulfilled by the word at all.
The problem of the computer's operation (less than a month of operation had passed) was visible even without expertise.
It was sent to MobiLab for diagnostics. It took two whole weeks to write - there were no reported problems.
I heard this phrase in the warranty department - the service center may have questions about how you operate it.
As a result, you're still to blame.
Of course, it is a pity for such an attitude towards the customer on the part of the store Algo.by .
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January 29
Complete mayhem! Employees don't know what they're selling. I bought an uninterruptible power supply for my computer and monitor, and after 2 weeks it started turning off the power itself, even with normal electricity. I sent it for warranty service, and the answer came that the unit was "fully functional" and simply could not withstand the power of my computer. I asked to replace it with a more suitable one, but they refused, saying that "we don't care." The consultant assured me that this unit would be perfect. Absolutely disappointed! Do not contact this store!
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May 5
I ordered a dBot 200 window cleaner gadget, the most pleasant price among all online stores. the manager gave good advice. The delivery was on the same day, thank you, I will still order.
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January 29
I took a Ritmix fitness bracelet for training. They arrived the next day. The bracelet works perfectly, and it's very convenient to track your progress during training. Fire
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December 12, 2024
Hello, I ordered almost the entire computer on the website. The prices were 90% cheaper than on other sites. But the delivery time was very long (5 days). The delivery time cannot be agreed upon, delivery is before 10 pm... There is no way to go out every day. They brought everything in complete darkness. When I tried to talk to the staff about the delivery time, I heard in response. You were told the delivery time is from 17 45 to 21 45, so wait.
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March 24
I bought a TV that cannot be used (full brake). The service did a firmware update that did not help. The next time the service wrote, everything is OK with the TV. As a result, they said it was not a warranty case. I will contact an independent expert examination and consumer protection (I do not recommend contacting this store to anyone. I wish I'd read the reviews earlier. Now I see that I'm not the only one (
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January 30
The expensive Canon printer was installed without a single bolt on the support, so the paper in a roll with a density of 80 g / mv somehow pulls when you put on thick photo paper, it cannot handle the printing feed, the rollers crackle and stop due to paper jamming. We suffered for a month without understanding the reason. We checked the support of the holder, there is no bolt!!! The pickers packed it "well"-they screwed the support with one bolt or removed the second one! How do I check for all bolts during delivery? It's impossible. You rely on the honesty of the seller, it turns out that you were sold a printer (price 6068 bel rubles) with a shortage of components. It seems that there are problems with the staff Algo.by .
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February 26
We bought a TV in this store, and it was delivered quickly. Defects were discovered during operation, and the TV was sent to investigate the causes of the malfunction. I haven't had any information for a month, I've been calling - they promise to resolve the issue today or tomorrow, but things are not moving forward. They don't respond to messages, they don't call themselves. Disregard for the customer. I would not recommend this store to anyone.
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January 30
I was looking for repair tools, and I found a great drill at a discount. I was pleased with the price, it was delivered on time, and the quality did not disappoint. Now the renovation is a pleasure)
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January 30
I dealt with the purchase of household appliances (vacuum cleaner, blender) and also updated computer components, prices were always encouraging, and delivery also did not take long.
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January 28
Don't mess with these people. I bought a Balu mw9 fan heater, gave a lot more money to connect it, (a qualified company connected it) after 30 minutes of operation, 1 heating element burned out, about 1 month has passed since it was sent for repair, as a result, the verdict was that the heating element burned out due to incorrect connection. They do everything to blame the buyer and not return the money.
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November 14, 2024
Hello everyone, I ordered a computer in this store, the prices were pleased , but the work of the store leaves much to be desired, when calling the store, it seems that he does not want to talk to you, they postponed delivery several times and replaced components due to the lack of previously selected items in stock. After delivering everything necessary, I discovered defects in the PC and contacted the warranty department , where the guys work more pleasantly , but also the impression that they are reluctant .
However!!! I really want to mention this employee, manager Roman left only positive emotions , polite, responsive, competent and responsible person. He reported everything in a timely manner and contributed as much as possible to a quick solution to the problem , a pleasant person who is as likeable as possible. I give 5 stars, exclusively for the work of Roman , I wish there were more such specialists.
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December 20, 2024
a huge disadvantage was that the motherboard arrived quickly, but the defective one made a refund after 16 days. The answer came that the defect was fixed and they were sending it back. Of course, I refused after they called back and said that I would not receive anything. It makes no sense to pick up a board with questionable repairs.I don't advise anyone to contact them.
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December 11, 2024
We purchased a cassida 550 coin counting machine, does not consider Belarusian coins, the manager misleads, it is impossible to make a refund, it is impossible to configure since even the service center cannot provide information. Disgusting customer service, I do not recommend buying this device
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May 21
The Bureaucrat bought the chair a long time ago, so he decided to leave a review on it and on the store as a whole. I buy only here, a large assortment and fast delivery. The chair didn't let me down, I'm sitting and working with pleasure, thank you.
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February 24
I ordered a mixer and a blender for the kitchen. Everything was available on the site, the selection was excellent, the prices were good. The order was processed quickly, and the delivery did not take long.
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January 27
I was updating the map for the action camera. The consultant helped with the selection, the order was quickly placed and I picked it up on the same day. The camera now works smoothly, everything is captured clearly, even in high resolution
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May 23
I bought a coffee machine and a milk frother. I'm ordering a coffee machine for a friend right now. The prices are among the lowest, the courier brought it to the door. I buy equipment only here. I'm attaching a photo of coffee)!
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October 15, 2024
The employees are incompetent. Warranty obligations are refused to be fulfilled on time. I've never seen a worse service. The product was "traveling" from Wednesday to Monday before the warranty service. The deadlines for replacing the goods do not fit: At first it seemed that we would bring the goods from the warehouse to you within the time limits established by law, and then on the day of delivery they call and face the fact that we will bring them on Wednesday, since the goods were not in stock. You start asking a question about compensation for non-compliance with the deadlines for the repair (replacement) of goods - in response you get aggression, tactless attitude. But, after arguing a little, they contemptuously ask the question: "Name the amount, and I will give it to the management, but most likely they will refuse. You can at least go to court, we'll win anyway." I bought goods from them both for cash and as a legal entity. Both had the same trouble with delivery times, etc. I highly recommend this service and their store. Next time I will order the product as a legal entity, and if a similar situation repeats, a complaint will be written.
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February 12, 2024
I bought a laptop here and was very satisfied with the quality of the equipment, I decided to try again to “cooperate”)) I was looking for an ssd drive, and I found it! An excellent choice in fact, there really is something to dig into and choose the perfect option. I placed an order, they called back very quickly. Algo was not let down again, everything is fast, polite and inexpensive! For equipment only there, it will be as a rule now)
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April 3
I ordered a 4g usb wi-fi router according to the description from the website. I waited a week. I took ozone from the PVZ on Kotovsky. I checked at home - and it's just a 4g modem without support for wi-fi distribution. After talking with the managers, I received an answer that I was a fool for not asking the manager if the modem had wi-fi support.
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February 1
I bought a dishwasher in this store, I was surprised that the delivery was in 2 days and the price is pleasant, I recommend this store. The consultants are polite and competent
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October 14, 2024
We ordered a 4K TV from Algo, and everything went smoothly. The delivery is fast, the packaging is reliable. The TV itself is super: image clarity, bright colors and convenient functions. I am very happy with the purchase)
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February 24
It took a long time to choose a TV, I wanted something with a good picture and not a cosmic price tag. As a result, they hired me here, a professional manager, and I quickly helped them decide.
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December 21, 2024
I ordered a complete computer
After a while, the HDD flew
When contacting the warranty service, they referred to the supplier company, which has been reorganized since March 2024, and explained that they have nothing to do with them and will not accept an HDD under warranty.
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March 13
In September, I bought a video card from them, and at the end of February, artifacts came out, and for a long time we couldn't find the reason, but thanks to the professionalism of their employee, Alexander, we found it. Vidyukha was quickly replaced. Thank you for your promptness!
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May 5
I ordered a Kenwood Titanium chef baker XL kitchen machine from this store, delivery was on the same day in the afternoon, which pleased me, the characteristics and equipment correspond to what was stated, I recommend this store to everyone
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January 31
I bought myself a speaker. Registration on the website went without problems. It was delivered in a couple of days. The buzz column! The sound is clear, loud, and it sounds great outside. I am delighted with the purchase
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January 27
I ordered a processor with delivery, I couldn't accept it myself, another person accepted it...when I opened the package, it turned out to be defective, I called the warranty service, and they told me that you did it yourself and let's say goodbye, uncle...krasauts are shorter...I do not advise you to apply....
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April 9
I ordered Marshall major 5 headphones. We did it 100%. Excellent service and courteous courier! Of course, I will order more from this store.
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January 30
I bought Alice's column on the website, manager Sergey helped with the selection and turned out to be a very competent and pleasant young man. 🤗
I wish there were more such employees)
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April 26
When ordering, they specifically indicated that the equipment needed to be delivered to the apartment by a courier, for which, of course, they paid extra, but the courier was not aware and was not going to carry anything to the apartment. "Thank you."
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September 26, 2024
I strongly DO NOT RECOMMEND this store!!! We read Alexander Pleskachevsky's review of August 20, 2024 very late and found ourselves in a similar situation. They deliver defective goods, and then refuse to fulfill warranty obligations. We ordered an original cartridge for the office in the canon lapper. The price is not small. It was packed in a box and just a plastic container without any other protection of the parts from damage. They opened it and put it in the absence of a courier, which turned out to be a big mistake. The cartridge turned out to be defective. I printed a black mark all over the sheet every 2.5 cm. Upon further careful inspection of the cartridge, a dark spot was noticed on the rubber roller. We contacted the warranty department Algo.by . An employee of the department asked to send a photo of the warranty card and a photo of the cartridge and concluded from the photo that this was a mechanical damage and it was done during unpacking or installation. During the 4 days of correspondence with the department, we were not even asked to pick up the goods for inspection! This is just a DECEPTION of buyers! I strongly recommend that you DO NOT BUY goods in this store, or unpack, carefully inspect and check the goods in the presence of a courier with mandatory fixation on video.
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August 20, 2024
Terrible store!!! I recommend reading my review to future customers, especially if you order goods with delivery in Belarus. He is from Gomel.
This is not the first time I have fallen into such a scheme: they deliver defective goods in the hope that someone will have it, in fact, once again I fell on this hook. I ordered a DVR for aglo.by , brought. I installed it and I see that he does not see the memory card, the plug of the rear-view camera transmits the picture to the first hole or bump (stripes, the screen darkens).
I called the store. They said they would take it away, if it was defective, they would change it or refund the money. And then it started. They were taken away only on the 5th day. He issued an act of transfer of the goods, where he indicated the replacement of the goods or a refund. The registrar left for Minsk. A few days later, I called to find out about the inspection of the goods, to which I received an answer: they say we have 14 days by law. I'm waiting.
It's been 20 days since I gave it to the courier, silence. I call myself, they answer: everything is fine, your registrar was repaired today - tomorrow they will bring it to the store, and then we will send it to you in Gomel... I understand, they will bring it as slowly as possible, I was worried, I will leave the other day, I will not be in the country, I need a good new DVR on the road and I do not need 10 times soldered equipment, because I indicated a replacement or refund in the act. To which I received an answer: they say you need to issue a return certificate, which you did not immediately write?
In general, they made a fool of me, I highly recommend this store
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July 30, 2024
We bought an HP printer here. I was very pleased with the fast delivery and attentive consultants. The printer prints quickly and efficiently, without jams and failures. The setup is simple even for a beginner
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May 2
Refusal to exchange goods. When purchasing computer components, they did not take into account the technical capabilities of the case, which did not have room for an optical drive. I decided to exchange the internal one for the external one. With a surcharge. I got rejected. I understand that I am guilty myself, BUT...
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December 27, 2024
I bought an SSD, helped with the choice, delivered on the same day! I am very pleased with the purchase, I will contact you again! Thanks! I recommend it!
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