White Wind
200 reviews
November 1, 2024
I used to like to come here and buy something from time to time. I bought two hundred here at the time and there were always guys who knew the topic and were ready to help. This time, sleepy kingdom was looking for a smartwatch, but everyone was busy, poked at the display case, some were turned off. There was no model I was interested in. I looked for someone to ask, but the guys were only sitting at the checkout. I wandered around a bit and left. Minus a star for the assortment, and minus for the sleepy kingdom.
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2
October 14, 2024
I bought components in the ”White Wind" on 11.09.2024. After assembly, the motherboard turned out to be defective: two RAM slots did not work correctly — the system either did not start or crashed with a blue screen. The RAM dies were tested on another system, and everything worked stably.
After that, it was decided to hand over the motherboard to the White Wind service. The service examined the fee and accepted it with a service agreement. When accepting the motherboard into the service, the question was asked: will it be possible to exchange the product or refund the money after the diagnosis? The employee answered in the affirmative.
Then I had to wait three weeks for a response from the service. As a result, they reported that the board was tested by an authorized service center and found to be fully functional. The request for a refund was refused due to broken packaging, although the motherboard was delivered in full and with the whole package. It is unclear what exactly has been violated. They also said that when handing over to the service, you should immediately indicate that you want to return the money, and not just hand over the goods under warranty, although this information is not indicated anywhere. However, the diagnosis will still be carried out, so the reason for the refusal to refund the funds remains unclear.
If you do not want to face fraud from the “White Wind”, do not buy anything from them. Even if you are a frequent customer, everything will be fine only until the first breakdown or marriage and a subsequent visit to their “excellent” service.
A complaint will be written to the “White Wind”, and the review will be updated as the situation develops.
See original · Русский
2
February 3
Great criticism of the management of the White wind Service Center! The work of employees is chaotic, indifferent to customers, and the management does not take any measures to solve this problem. With such a leadership, the company is unlikely to develop! If management is unable to provide quality customer service, it is better to vacate its place! If the management system, which does not respect customers, does not have responsibility, does not change, the future of this company is bleak!”
The management of the service center "white wind" completely ignites the quality of Service and the need of customers! The staff works medlenno, shamelessly, and the leadership does not take any measures for the management of the situation. Such a feeling that my clients are here to consult what happened! If the leadership does not have the opportunity to provide a suitable level of service, it will be possible to provide more competent specialists. With such respect to customers, the company risks fully adding to its reputation!”
In the online store” white Veter " there is no respect for the state language! To get a service in the Kazakh language, I had to wait a long time, because there is not enough or no Kazakh-speaking staff. This is a clear manifestation of indifference to the state language! It should not be difficult to live in Kazakhstan and get a service in the Kazakh language. The company's management may lose many customers if it does not urgently solve this problem! I demand equal and high-quality service for all citizens!”
See original · Қазақша
December 30, 2024
Everything is fine, but the parking lot, or the place where you should park your car, is always occupied! 24 hours a day, 7 days a week. Otherwise, it's a great store, the leftovers on the site are lying, of course, but in general it's OK
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February 9
Great. You can touch the keyboard, mouse (not all). Warranty, delivery, installment plan. But the prices are slightly higher than the Caspian Sea.
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June 8, 2024
A good company, a large assortment. The staff is responsive and ready to help with the selection. Unfortunately, we had to deal with the company's service center, the product was sent to the supplier. And the White Wind service center did everything possible. Thank you very much.
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1
August 7, 2024
Adequate prices, top-level service, they will tell you everything, they will tell you everything! Well, you can see when communicating with managers that the guys know what they are selling) it's not the first and I think it's not the last iPhone they bought) I definitely recommend it)
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1
July 18, 2024
I bought a laptop RAM here. The specialists are active and responsive. We quickly found what we needed, quickly issued and consulted. I liked that there were no endless queues yet
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1
January 3, 2024
A wonderful store. The choice is large, the prices are reasonable. The most important thing is that they are responsible for the product, they handed it over under warranty, quickly changed it to a new one and even offered to change it to a better model with an additional fee.
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1
March 3
It's not worth buying anything here. In case of repairs, you are guaranteed problems, an illiterate service, which has a simple installation from the management - we refuse under any pretext. Imagine that you bought a car, you have it under warranty, the radio station failed, and you had it removed from warranty because you arrived with a flat spare tire, which is about how the service center works. In general, it's not the court that helps with such a company, not proving them wrong, but only one thing helps with such a company - we don't buy from you anymore! And we tell everyone we know. Thank you for showing yourself in all your glory on a small purchase.
See original · Русский
February 7, 2024
A good assortment.
Prices are already high. But they were quite democratic.
Adequate consultants . Overall, it's a good store. I recommend.
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1
August 12, 2023
Super store. The consultants are great, they know everything, they do everything quickly and are very polite. The only disadvantage is the prices above all. Perhaps because of the quality guarantee and refund in case of a defect or defect…
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1
1
May 3, 2024
I order online and pick it up. They will always thoroughly explain how to use it. They'll check it out
They will offer batteries if not included. Again, there is a guarantee. Always polite and prompt. I recommend
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1
December 22, 2024
Very low level of consumer service. They didn't even try to repair the warranty equipment. Lost time
See original · Русский
October 7, 2023
An excellent store and, most importantly, competent employees who explain in detail and then wine about the complex technical characteristics of the product. Special thanks to consultant Mikhail Melnikov.
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1
1
August 6, 2024
Many thanks for the good work, Everything was brought on time And special thanks to the guys of the installer, they worked out the names perfectly. I do not know tomorrow I will find out in the company such specialists should be kept.but they definitely need insurance, my heart almost broke when he was on the other side of the window
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1
January 12, 2024
He was here.everyone is always in good shape, polite, collected. The guys are endearing to themselves, they inspire confidence. It can be seen from afar, a reliable seller.
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1
1
May 23, 2024
The white wind is a good store for itself, you can do whatever you want there, I bought myself a bank there, they gave a 1-year warranty on this product
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1
October 28, 2023
A good store. The product range is not bad. The staff is polite. The only thing with parking is not very convenient. The quality of the product is good. Near the house
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1
2
June 16, 2022
A huge hall, everything by category, the staff is unobtrusive, they work quickly, the design and inspection of the goods are also on top. There is a service located next to the store, there are no queues, issues are resolved on the fly, well done!
See original · Русский
3
1
December 5, 2024
A good store, but more expensive than the competition
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1
September 8, 2023
I visit this branch periodically. I'm as comfortable as possible here. Although parking is an eternal problem.the choice, service, and staff are all satisfied.
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1
2
June 21, 2023
Competent staff, a large selection of computers and accessories, but it happens that when choosing a product, it is not available and you have to go to another branch, parking problems.
See original · Русский
1
2
December 11, 2024
The managers are friendly.They explain it legibly.
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1
November 12, 2023
Large assortment, competent staff, convenient location. I recommend
See original · Русский
2
August 2, 2023
Great store, polite staff. Everything is clear and easily explained. Thank you for your work.
See original · Русский
3
2
December 21, 2023
Excellent store , fast managers , parking a little further along Pasteur , turn right
See original · Русский
2
November 21, 2022
A large assortment, there is plenty to choose from!
Competent and experienced guys are consultants.
We chose, arranged the docks and checked the goods quickly and without delay!)
See original · Русский
3
2
February 6, 2023
Nowadays, it is not much strange when a seller calls a client to him for consultation, and does not approach himself. It is clear that all the information is in the computer, but in other stores it is the opposite, although sellers also clarify information through the computer. Go to at least any Sulpak or Alser. Perhaps it helps that the computers are on the counters in the hall, and the sellers are not sitting in rows like yours. Otherwise, everything is fine!
See original · Русский
3
November 19, 2024
You can choose something in principle .
See original · Русский
1
September 1, 2022
I bought an M.P. in the white wind and, as an ignorant person, did not look at the socket then (I did not know about it). They showed me everything except M.P. Either they already knew about this breakdown, why they didn't show it, or it was really a factory defect. The problem is not even that, but that the store refused me a warranty case, and blamed me for the breakdown of three socket legs located on different sides, and two of them are directed in different directions, and the third is missing altogether. it is extremely difficult to do this by mechanical action, I would say impossible. In this case, I am powerless in front of the store, because I had to look right away. And then how do your grandparents buy goods from you? when ordering 400 tons. they give it away. As a result, according to the conclusion of the service, I was left with a broken M.P. and no money. A "posh" store. And this is not the first time the store has addressed the customer like this! check your product, call knowledgeable people to check everything. Although they would honestly say that this is a factory defect. but to say that when installing the CPU, we damaged 3 sockets on different sides, and one of them was torn out... It's necessary to be able to lie to your customers like that. And the bonuses that they "always credit within two weeks" never appeared. "excellent store and service"
See original · Русский
7
1
September 26, 2024
All electronics are from here
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2
January 29, 2023
The store is great. Guys, well done sellers. And to the service.The guys in the center are very responsive.Everything was done and helped.
See original · Русский
3
2
November 21, 2021
Excellent staff and assortment (of course it is better to look at what is on the site). Of course, some positions are expensive, but this is an overpayment for high-quality service and confidence that you will not be thrown on complex equipment. I only go to them for computer components.
See original · Русский
3
2
May 20, 2023
The best service, competent managers. The defect in the product came across once in 8 years that I buy things there, and they helped me figure it out
Reliable, the best
See original · Русский
1
2
November 8, 2022
A good computer hardware store. They process orders quickly.
They work well with legal entities.
See original · Русский
3
2
November 25, 2021
I do not recommend this store to anyone! By coming here you will lose time and nerve cells!!! The service is at zero!
On 11/25/2021 I came to buy a product. There were 4 customers and 6 managers in the hall. While in the store, I went to their shop website.kz and showed the product I want to buy. I was offered to wait. OK, I sat down to wait. 20 minutes have passed and they tell me that there is no product in stock, but it can be ordered from another warehouse nearby. The new wait will take 10 minutes.
OK, I agree again and wait. Time passes, there is still no product, the manager sits quietly and does not pay attention to me. I call him and then it turns out that there is no product in another warehouse either! It became clear to the manager 30 minutes after the first request!!!
The manager did not even apologize to my claim that I waited 50 minutes and in the end I would not get anything. He just announced that they say there is a reservation everywhere and actually he did not know! All he could offer me was to order this product from another city! Guess what I told him? :)
Considering that they cannot control the amount of the remainder from warehouses nearby and the availability of goods in general, then an order from another city will probably take them a year, if there is any product at all!
I would understand the whole situation if there were a lot of people in the hall and the manager was torn and did not have time, but there were only 4 of us in the hall! And there are 6 managers! But the manager just didn't care and that's it!
Senior manager Sergey also reacted sluggishly to my call to the support service. I apologized, but I didn't offer to solve the problem somehow. To my remark that I never bought the product, lost time and will leave a negative review, he replied that they say this is my right. That's the kind of support service! As they say, which store is the same as the support service!
What else did I notice! While I was waiting in the hall (50 minutes!), another manager was at the customer service desk dealing with another customer about the return of the product. I didn't really get into their conflict, but the client was also very outraged trying to prove something to the manager. The conversation was carried out in raised tones.
In the trading floor, I noticed that all managers seem to be so busy and businesslike at their computers, but they can't properly consult and make a purchase.
According to the assortment: a large selection of laptops, smartphones and headphones. But the prices are high compared to competitors.
The product that I wanted to buy in this store at the same price as in other stores, but I came here only because the store was on the way. + I had to personally test the selected product model, because I was hesitating between choosing another model of the same product.
Thank God that there is a choice in the market and much more efficient shops. The problem was solved on the same day.
P.S. I'm sorry to give even 1 star!
See original · Русский
6
2
September 4, 2022
Well done, all employees are well done! Corporate synergy is felt. Everything is always clear and high-quality 👍
See original · Русский
3
2
November 28, 2021
A great store. A good range of products, plenty of space. Consultations are good. However, when there are a lot of people, they do not always have time.
In general, I can recommend you to visit.
See original · Русский
3
3
April 28, 2024
Excellent phones at reasonable prices
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2
December 19, 2021
Personally, I ordered online and picked up, and came and chose different products, but in both cases I met a polite and benevolent attitude, the consultant's willingness to always help.
Recommend
See original · Русский
3
3
February 10, 2022
Great store, great sellers, parking problems, no queues, I bought a Razer BlackWidow V3 Pro keyboard, I'm going to try to change it the other day, let's see how everything goes.
See original · Русский
3
3
November 3, 2023
Good staff,all products in stock
Prices🥰👍
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2
July 13, 2021
I am writing a review about the online store.
This is the first time I have encountered such an attitude from the white wind. I always praised them and advised my friends, and I often bought from them myself. But on 07/10.21, everything changed. I ordered a fan, having previously found out the availability, I paid. I'm waiting. The next day they say that it is not available. I decide to take the same model a little more expensive, with a remote control. The next day, a courier arrives and delivers it. Not the model I paid extra for , but the one that was originally ordered. Yesterday I sent an appeal to them by mail. No one has been in touch for more than a day. I'm writing and calling. They promise to call back and silence.
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6
February 28, 2024
The prices are good, the staff is excellent
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2
November 13, 2022
An excellent hardware store with a good assortment and low prices
See original · Русский
3
2
April 27, 2023
Everything is cool, it would be 5 if the service was a little faster
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2
2
July 18, 2024
White wind , normal service
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2
October 19, 2024
Everything is OK
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2
May 15, 2020
A good store, prices are slightly higher than for small shops, but in general it is fine. Polite, adequate consultants, understand what they are selling. The service center is also on top. We would have improved the connection with customers a little, a lot of gestures to get into the service with a minor problem, the bureaucratic component of a large company, but in general everything is fine anyway
See original · Русский
6
2