Wildberries
137 reviews
January 20
I join all the negative reviews on this issue. Arrogant, ill-mannered, rude employees, especially the employee's boyfriend. He did not want to accept the product, which I could return under the terms of the store within 14 days. He told me to create a refund for the defect, although there was no refund, but just a part for the car did not fit the reinforcement, which later led to a problem and the seller replied with a part of proper quality and refused to return. Calling the call center, the girl said that he was obliged to accept the item for a refund and that there was no need to create any marriage applications, which now led to the problem of returning the goods. During the conversation, he sat on a chair with his feet in the air without shoes, while gnawing on sunflower seeds and behaving as if I had come to his house, and not in a proper way, as an employee of Valberis. I shot a video that will go to the management with my demand to dismiss this employee.
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3
December 16, 2024
Today, 12/16/2024, in the evening after 6 p.m., I picked up my order at the pick-up point Minsk, Rokossovsky, 145A. I had 8 items, I refused one, and paid for 7, packed it in a bag and left. Before that, I opened everything in front of the cameras and checked, there were a lot of people. At home, I saw that I had brought not 7 goods, but 6. I returned to the pick-up point (there were already few people), and I wanted to ask the specialist girl about the situation to find out if they hadn't given me the goods or if I had left them in the fuss. But before I could finish, the girl, munching (she was eating belyash), interrupted me and gave some kind of automatic response unrelated to my situation. I made a remark to her, told her not to slurp and listened to the question. But the girl began to complain and her colleague, Maxim, too. Instead of listening and understanding, they behaved arrogantly and with mockery, which of course "added oil to the fire." I asked to watch on camera the moment I picked up the goods. The guy had already quietly looked at everything on the phone, but continued to complain, instead of smoothing out the corners and fulfilling his direct duties and providing the consumer - me - with information and high-quality service. As a result, it turned out that my product was lying on the counter next to other boxes. I didn't pick it up in the rush. In the process of finding out, a couple of people tried to intervene, attacking me, saying that I was building sellers. A disgusting situation, which was completely provoked, was allowed by ill-mannered and incompetent specialists. I have faced their arrogance more than once, but today there was a crossing of all boundaries on their part. I demand consideration of my complaint and appropriate punishment for would-be employees. It was a blatant disrespect. They were rude, said like teenagers, "don't teach us how to live," and referred to fatigue. But I also have my own human factors and I came to find out the question of the product, and not to be cheated out, brazenly exposing myself to blame. Disgusting. I am filing a complaint against both specialists and this entire pick-up point, which is unclear how the staff trains.
Do not interrupt and do not munch - this is the first remark I made to your employee, who was lounging in an armchair eating belyash. And for a remark, two employees on shift staged a circus.
It seems that the employees at the specified pick-up point are not adequate and do not realize the boundaries and necessary behavior in the workplace
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5
4
March 29
A great point. All the negativity written is created by the clients themselves. They throw garbage on the floor, not in the drawers. Trampling the dirt. When will employees clean up and give out and lay out your goods????? It's a hell of a job. Respect the work of others for your benefit. And I wish prosperity and patience to the employees from ungrateful customers
. P.S. dear manager, install the air conditioner. It is impossible to stay because of the heat. Feel sorry for your employees and customers!
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November 30, 2024
There were few people at the time of the visit. It seems that the service was normal... But the employees allowed themselves to talk to each other at the top of their voices on topics that visitors do not need to hear. It was unpleasant. And it's kind of awkward. It's like you came and prevented people from communicating.
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2
April 3
A conveniently located online store, or rather a pick-up point. I can't say anything bad, everything is at the highest level. Cleanliness, staff, comfort - everything is available
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July 21, 2024
A wonderful pick-up point, everyone is polite, not a single incident has ever occurred) Convenient location, excellent service, although the PVZ is not large, it is always clean and pleasant to enter)
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2
January 3
All errors have been accounted for and corrected. The guys are trying very hard to deliver the order quickly. Friendly and smiling staff.
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October 2, 2024
you don't have to wait for the pros in this review, because here I saw only solid cons in the PVZ, it's eternal dirt,some unwashed floors,wrappers are lying around, they do their job slowly,a queue is gathering on the street and waiting for their parcels,the last case is out of the ordinary,put my orders for a refund when I I didn't even see them, I didn't try to smooth over the blame in any way, they communicate with you, we're kind of not friends, why do we immediately switch to you, in general, we order together to another pvz after all these moments
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5
1
August 14, 2024
It's just a disgusting pick-up point. I arrived at 20.20, stood for 40 minutes and when it was very close to receiving the goods, the girl said that we work until 9, so we will not serve anyone. If you realize that you will not have time to serve people, then why not say so in advance?? Why not tell people not to queue up?? I came in 40 minutes!!! How can I know how the queue will move???
To all requests to receive goods, the girls referred that they work for 12 hours, they are tired and work until 9, so they will not serve anyone. I understand everything, but such a disgusting attitude is unacceptable. People standing in line could also have plans, instead of coming, standing in line and leaving!
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12
November 11, 2024
I have never seen such rudeness and disrespect anywhere else. Not only do they work slowly, constantly queuing, but they also dare to aggressively express their dissatisfaction with the client and insult!
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1
March 24
It's a great pick-up point, I pick up sunsets only there. Employee Anna, very polite and sweet, thank you.
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November 28, 2024
Excellent service, always polite guys. There is enough space in principle, two racks for delivery.
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November 10, 2024
The worst valdberis , there 's nothing to put even one star for , mailing lists are lost , they always work slowly in huge queues , horror , please close it !!!!!!
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1
March 9
The service has become better and faster. There are no queues. The location is very convenient
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October 13, 2024
the queues are long. the fitting rooms looked like they were being disassembled for sale, only one stall has a saddle and you can close the curtain completely. if the sun is shining, even the air conditioner does not help, make curtains for all windows
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September 24, 2024
Employees working on 25.09 did not behave rudely, but simply as incorrectly as possible. It seems to me that the words in the direction of customers "leave, I told you" and so on are not quite correct behavior. It's just useless to paint everything for a long time here, but the point is not that 1, but even 0. It is advisable to close this point in the near future.
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1
September 27, 2024
Disgusting service!!! The girl did not give out one of the goods and did not even deign to go look for it, although they asked her about it 3 times, while they also ran into rudeness on her part. I would also like to note the situation with packages. Since when are packages given out based on POSITIVE reviews for PVZ ?????!!!??
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6
December 30, 2024
It's just a matter of luck. Sometimes I came, I got it, I never even looked at my watch. Lucky, then. And the goods are on hand and the mood is in good shape.
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February 12, 2024
There are small disadvantages, since it is not uncommon for large queues to start their way from the street, but rarely
..
The staff is excellent , 3 free dressing rooms , a comfortable ottoman for unpacking
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2
August 28, 2024
I stood in line for 50 minutes today. Very stuffy and very slow service. The girl worked alone to deliver the goods, while her colleague slowly scanned the newly received boxes. The queue to the street, apparently, did not bother anyone.
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6
December 2, 2023
I like this chain more than its direct competitors - prices are usually higher, but the quality of clothing and assortment are definitely better. The chain stores have an emphatically polite and attentive attitude towards visitors. On the days of delivery, there is often an emergency, but this is essentially everywhere.
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1
September 23, 2024
The service is terrible, the room is stuffy, often the queue starts from the street all along the stairs, the staff is not organized, they have lost my parcels more than once, the room itself is dirty inside, a constant mess
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2
1
April 15
The item is dirty, very dirty, it was time to refresh it a long time ago. The staff is polite and pleasant.
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August 14, 2024
The most terrible work of the staff, the queue to the street, and in two hundred minutes did not move a step, are you sleeping there, or what? 🤨
The administration needs to have a dialogue with employees about optimizing their work. Shame.
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5
January 18, 2024
Kind and friendly staff, before the new year, of course, the queues were meter long, but it does not depend on the employees. Convenient location, convenient access by any transport
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November 3, 2023
I always pick up an order in this department. Convenient location. Friendly and courteous staff. After the recent renovation of the interior, the department began to look fresh.
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3
October 18, 2024
Endless queues, you stand for 40 minutes, because instead of serving people, they sit and accept the goods. It was possible to take + 1 person on staff if they couldn't cope.
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1
November 5, 2024
There are always a lot of people, queues come from the street, the room is dead, you stand waiting like in the attic
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1
October 23, 2023
The rented room, of course, has been in need of repair for a long time. In summer, the setting sun shines directly into the windows. Fortunately, they repaired or changed the air conditioner, but it would not hurt to solve something with the front door. The room is small. Now the season of discounts and sales begins, queues will be on the street. But the staff is pleasant, efficient, polite.
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2
September 19, 2024
It's a disgusting point, to stand in a giant queue for the second day and not pick up the order. The queue is not moving at all.why take orders at the pick-up point if you have such queues
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August 25, 2024
This. Simply. Horror. I feel sorry for the people who work there. 4!!!!! There is no air conditioner and none is working!!!! I almost fainted WHILE I WAS IN THE FITTING ROOM.
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4
June 17, 2023
Изначально , идея была неплоха , много света в помещении , широкие панорамные окна , просторный зал. Видимо собственник решил экономить , кондиционеры давно не работают , летом удушающая парилка из за никак не прикрытых окон , добитый ресепшен , замотанные девчонки , которых реально жаль с такими условиями работы.
3
June 19, 2024
I ordered sweets, there should have been 12 candies in each box, the boxes were opened, there were 11 candies.
Unfortunately, my brother took it, did not check it, brought it home and left, came and saw all this
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2
1
November 22, 2023
If you want to get your order quickly, then not at this pick-up point.
Only one girl works all the time.
By the evening, a huge endless queue is formed.
People are standing on the street because they can no longer fit.
How can one person cope with such a flow.
And this has been going on for more than a month.
I'm afraid to imagine what will happen in December!
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5
July 8, 2024
the pick-up point is good, it's a pity that you can't go there on weekdays evenings because of the large number of people.
The staff is good, there are no questions to the point.
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September 23, 2024
People who complain that they don't like the item, order for others, and they have enough work without you , rabid people
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1
1
April 1, 2024
The load on the point is high, the workers are trying their best. The premise is unattractive, but it's more about the business model rather than this particular point.
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December 27, 2023
The most important pick-up point, everything in the gray area is empty, and there are wild queues in this one, right from the street. In the application, you order to another pick-up point, writes that it is full, I'm going past others, there is no queue, I don't understand how.
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August 23, 2024
A disgusting item. Dirty, THERE are ALWAYS queues with a tail outside, the air conditioners do not work. If you want to go to hell, you go here.
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December 14, 2023
So far everything is OK, but now the New Year's Eve rush will begin, of course, when snowfalls do not clean the snow in front of the entrance, and the stairs are always dirty, and so the workers work quickly.
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1
January 9, 2024
The worst pick-up point on Serebryanka. If you can't cope with such a volume of work, lower the limit, stop mocking customers who stand outside for hours to pick up their goods
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3
1
December 23, 2023
The queues are very long, but the employees are friendly, although noticeably tired. It is a pity that there are no other points nearby and the whole load is only on this one.
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1
March 19, 2024
Wildberris helps to solve problems with people's poverty, here people who are below the poverty line can buy goods
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1
May 26, 2024
a great place near the house, everything is always clear and fast
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1
4
November 29, 2024
If you stand in line for an order, it's still a test.
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August 4, 2024
It 's terribly stuffy !!!!
You can lose consciousness while standing in line for your goods, and queues are constantly!
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3
October 14, 2024
The point is excellent, the place is passable because of this traffic jams in the evening, so to speak)
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January 21, 2024
It is convenient that the pick-up point is next to the house. The employees are very nimble and polite.
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April 14, 2023
Замечательный пункт выдачи, девушки, которые выдают посылки, очень вежливые, из минусов - иногда грязновато в примерочных и пару раз терялись товары, из-за чего приходилось долго ждать, но такое бывает редко
2
May 29, 2024
The staff is polite. The room is small and you need to go up to the second floor.
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