Xcom

Rating 5.0
164 ratings
Rate this place

56 reviews

Level 7 Local Expert
December 2
The company has been operating in Aktau for almost 20 years. Anyway, I've been using her services since 2006. In general, I am satisfied with the services offered. The operator on duty responds to requests fairly quickly. Even on weekends. So far, there have been no cases of a break in Internet traffic for more than 1 hour. The speed, depending on the tariff, is quite high.
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Level 8 Local Expert
July 21
Good company. The friendly responsive staff is friendly They will help you they will drive you away they will explain They respond quickly to existing problems and requests. Good company.👍👍👍👍👍👍👍👍
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Level 4 Local Expert
October 3
Thank you, we reconfigured the Internet without going to the branch. We solved the issue online and very quickly. Manager Maria well done 👏 excellent and quick advice
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Level 4 Local Expert
December 13
The Internet works fine, the main thing is that it does not slow down, the Wi-Fi is stable, I calmly watch the video in HD 1800 quality, without any problems and brakes, you will not regret everything.
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Level 3 Local Expert
November 19
X-COM in Aktau is your Internet bridge, Speed and quality are their post. The modems will be set up and everything will be connected, With X-COM, your network certainly won't get bored. Fast service, rates to choose from, Each client is important to them as a leader. Thank you for the service, for the work and comfort, With X-COM, you will never be forgotten online!
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Level 5 Local Expert
May 28
One of the best providers in the city. Network coverage is almost all over the city. Technical support is one of the most prompt. If you need the most stable Internet, then Xcom is the optimal solution.
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Level 2 Local Expert
April 4
Everything suits me, I have been using the services of x-com for more than 12 years, I am not going to change it. The guys are responsive, they will always help and advise. We were on the minimum tariff plan for a very long time, it was enough for me, my son asked me to increase it for games.
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Level 2 Local Expert
October 6, 2023
Many thanks to the whole team and the company as a whole. Excellent service and exemplary quality! There were certain difficulties in summing up communications, but ways to solve problems were quickly found. The Internet, unlike other operators (from personal experience), is a cannon fire! Thank you from the bottom of my heart!
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Level 2 Local Expert
November 20, 2023
The best provider in our city, I think. And at the price, everything is adequate and the specialists are professionals in their field. They will instantly help, explain, advise, in general, I advise everyone 😍
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Level 2 Local Expert
December 6
The guys from X-COM quickly set up the internet. Internet speed is also good, high quality. Thank you X-COM!
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Level 2 Local Expert
December 13
Terrible attitude towards subscribers! In the evening, the speed does not work, you cannot reach the call center. Only SMS to whatsapp, reply in the morning
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Level 4 Local Expert
August 8
A stable provider! we have been using it for about 15 years. With optics, the flight is great!
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Level 8 Local Expert
March 11
I liked the service, everything was clearly and intelligibly explained and chewed, in general, well done guys, keep it up!
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Level 5 Local Expert
February 1, 2023
So, I'm updating the review after a while. There were problems with stability and speed, I drove to the provider. I tried a direct connection and all the problems went away. For those who have the same problems with Internet speed and stability, I advise you to buy a patch cord (this is a two-way Internet cable) and plug one end into a router, the other into a PC or Laptop. If there is no RJ-45 connector, update the router, ancient routers (and these are 2020 and those that do not support at least a gigabit connection) throw them in the trash, they are already outdated (most likely). Of the cons: — A strange system with manual switching and only through the provider of the mac address of the device to which the Internet is supplied via cable (the first time I encounter such a game and do not understand why it is necessary at all) — Unavailability of the Internet at 500 Mbit/s in the city center (11 mkr), while the cost of the tariff is 70 Mbit / s as much as 5,500 tenge, although 500 - 6,000 tenge. Logic? She's not here. — No white IP In total, the final score after solving technical problems is 4/5 for the above-described oddities.
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Level 2 Local Expert
February 29
Excellent service and internet connection. Fast, good. The fire specialists solve the issues one or two at a time. I recommend it to everyone👍👍
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Level 4 Local Expert
February 6
I thank the repair team. The malfunction in the apartment was promptly fixed. X-com is a great company, I have been using its service for 13 years.
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Level 6 Local Expert
March 4
Free internet is very very very very very very very very very very very very very very very very very very very very very cool
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Level 12 Local Expert
July 4
A normal office, good guys working, responsive
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Level 4 Local Expert
September 8
Everything is great. Quick answers to the questions posed.
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Level 7 Local Expert
December 7, 2023
A very reliable and well-functioning provider. Everything always works, excellent technical support.
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Level 9 Local Expert
March 9
The service is fine, but the price for 100 kilobytes is the same as for 200 in kazaktelekom, the TV has been hanging there for a long time
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Level 2 Local Expert
December 17
The Internet works well, there are no problems
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Level 9 Local Expert
March 10
The fastest and most stable Internet in Aktau. Thank you for working!
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Level 4 Local Expert
February 6, 2022
I paid by touch at the old address on December 30, I called and explained the situation, they said to pay again, we will transfer it to February ok, I paid again on January 5 and on February 1, the SMS comes, the Internet turns off, I started calling to write they say you have no payment but there are checks sent they say to the technical department sent today on February 6, the Internet was turned off I call they say we have a day off, call tomorrow, but I wrote in advance, I called all the correspondence is in Vacap and here I am sitting without boarding school, here is such a high-quality service, you do not pick up the phone today, you will write tomorrow 5500 will answer, I pay for the Internet like a turbine and the most finished Internet is loaded for a long time and the service is at a low level
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Level 3 Local Expert
January 8, 2022
If you do not know which provider to choose, then let your choice be not on the hcom. Before the situation with the rallies in Kazakhstan, he began to freeze wildly and sink in speed. Most of my friends began to prefer beeline and bikada instead of hkom. But that's not all. I remember I used to complain to them about the stability and speed of the Internet, and they always answered me with a template version: this is not our problem, but yours, change the modem. Okay I have a 2020 modem, why hasn't anything changed? I even connected ipv6 both at your place and on the modem. But that's not all. After the decree of the President of the Republic of Kazakhstan, which spoke about the stabilization of the wired Internet, HCOM was the very last one to launch it. And then, he launched it with difficulty, since users are still seeing a drop in speed, many necessary resources are simply blocked. When you enter the games, you will only see the screenshot that I have attached below. And yes, it's in all games. Negligent attitude towards their customers, no technical support. Even if you have a deadline, wait for the morning, and if it's weekends or holidays, wait for weekdays. After 6 p.m. and before 10 a.m., they don't care about you and your projects. On January 5.6, the Internet did not work. They promised to give compensation, and after the call they answer: we will start compensating you for the next month, they say we don't care, pay first) I've been moving to another provider since February, I'm tired of it.
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Level 2 Local Expert
May 2
The managers immediately answer and solve the questions, thank you 🫶
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Level 2 Local Expert
March 1, 2022
Good time of day. Good Internet, excellent service, contacted the office this evening about the Internet failure, explained the reason, after advice on eliminating the causes, it was not possible to establish. The operator sent specialists (Sergey, Vladimir) despite the end of the working day, the service arrived, the damage was quickly found, fixed, and operation tips were given. I am very happy with my work!👍
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Level 4 Local Expert
November 26
The best Internet
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Level 12 Local Expert
July 2, 2023
I have been friends with X-COM for many years, well done, they always solve issues in the shortest possible time
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Level 5 Local Expert
October 26, 2021
They work too slowly. You make an application for connection, so you have to wait half a month, for 15 whole days. BOTTOM, BOTTOM. It feels like they come from Astana on foot to connect. I can't get through at any time, the calls are not answered, the office is closed. It's amazing where and to whom to turn. And the prices are fabulous, as if they are distributing the Internet from their pocket. And how to write off the account, so they are the first.
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Level 9 Local Expert
November 1, 2021
An excellent provider, the service is on top, the guys are responsive, use the hcom. Everything else is stupid, slows down and no service, the Ukrainian has a separate respect👌
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Level 6 Local Expert
June 12, 2022
Fire service. But there is only 1 office for the whole city, it is not convenient to go. The rest is normal. The speed is honest.
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Level 3 Local Expert
October 10, 2022
we conducted the Internet on October 8 in Aktau, the first couple of hours worked fine after 3 days in a row the speed of 1mb/ s instead of the stated 70
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Level 8 Local Expert
March 12
Xcom thanks for the support
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Level 3 Local Expert
July 20, 2023
Excellent shoe service
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Level 2 Local Expert
November 10, 2020
Kaysar, Oleg and Sema came. It was done quickly and efficiently. The Internet is flying, thank you, Xcom is very glad that I joined Xcom
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Level 2 Local Expert
September 16, 2023
The best Internet
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Level 2 Local Expert
July 9, 2021
Thank you very much. Everything was done very quickly. My son is very pleased.
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Level 4 Local Expert
March 29, 2021
The stated speed does not match, although the price for the tariff is high. The technical support service does not work at all. All phones are disconnected (apparently for non-payment).
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Level 8 Local Expert
June 24, 2022
Good internet connection! Especially the director of Roma)
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Level 2 Local Expert
November 7, 2020
I do not advise anyone the worst provider in our city, every evening, the speed drops to the minimum in games, the ping increases
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Level 4 Local Expert
November 1, 2019
Cool office, friendly staff, cool service.
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Level 2 Local Expert
August 17, 2020
The guys are working very smartly. Thank you.
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August 27, 2020
Thank you, it's very convenient!👍
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Level 15 Local Expert
November 15, 2019
In general, it works well. But if there are failures, you will never get through
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Level 2 Local Expert
August 11, 2020
There was a problem, it was quickly fixed.
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Level 10 Local Expert
June 3, 2020
The Internet is almost always fast
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Level 3 Local Expert
December 16, 2019
Excellent provider everything is stable
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Level 2 Local Expert
November 6, 2020
I'm happy with everything so far.
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Level 3 Local Expert
March 27, 2019
Sometimes there is an interruption. And so the speed holds up well
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