Everything is very bad, I made an order in the ZARA online store 45 days have passed since the order was placed, the clothes have not been delivered to me, the support service in this company does not have any authority, it is stupid to the point of impossibility, do not waste time, they will not help you, they promise to reply by letter to the mail, but the letter does not arrive, today is 02/11/2025I received an email saying that my order was delivered to me, but there is still no order, but they say that it has been delivered to me. I'm just angry that they're lying to me, and I don't have anything to get after all this time. I'm generally shocked that such a thing can happen in such a company, I understand that these are shoals of employees who simply need to be deprived of their jobs for such an attitude.
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Dmitrii Chi
Level 3 Local Expert
November 18, 2024
I have contacted a huge number of deliveries, but I have not seen such horror as in the Dawn. I have already had my delivery dates postponed 2 times. No one contacts and says whether the goods will be delivered at all. If you want to receive an item by a certain date, for a gift to someone - do not contact them, they will be late, the holiday will be ruined. Well, that's half the battle. And here are the answers of the support service, which does not know where the product is - a separate song. They can't do anything at all. They are just transmitters of information without the slightest authority. They can't even find out what's going on with the product right now. I'm not talking about somehow influencing the delivery time and scolding a bad warehouse. In general, I do not advise anyone to order anything here. This is a waste of time, loss of money, loss of nerves due to the fact that you are not considered a person to whom you can give at least some information. If you want to endure humiliation, Zara's online store is your choice.
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3
Денис К.
Level 2 Local Expert
October 10, 2024
I made several orders: firstly, three out of five orders, the status has not changed for exactly a month, and more than two weeks have passed since the expected delivery date, secondly, money has still not been refunded for one canceled order, they asked me for a bank statement, I provided it, thirdly - 9 items have disappeared from one order.
Tech support only says that "some department has taken over the processing", but there is no result.
Just a terrible service from such a large company, there are not enough words to describe your dissatisfaction!
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3
Мороженое Мороженое
Level 3 Local Expert
August 2, 2024
I ordered children's clothes online with delivery to the store on 07/5.24. The website says that delivery is expected on 07/18.24. Already on August 2 and the status of the order has not changed. I wrote to the support service several times, they unsubscribe that they will sort out the situation and return in the near future... But they never come back. Terrible service, terrible service, terrible delivery! The children will grow up faster than something arrives...
does anyone even have an order?
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6
Yuliya Skrinnikova
Level 2 Local Expert
January 27
It's a disgusting job, the support is stupid, they can't answer clearly when the order is delivered. They can't deliver it from December 26, 2024.I advise everyone not to order online, it's terrible.
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1
Ranius
Level 15 Local Expert
October 29, 2021
It was very cool when Zara was delivered, my wardrobe was pleasantly replenished with new things. There was a good selection of casual and evening wear... but unfortunately they closed...(
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makorov-o3
Level 8 Local Expert
January 10, 2022
A wonderful store. If only they would also make discounts every month so that the goods would not linger. Especially for those who want to wear these products. Think about how best to do it and about the style, pocket especially do not forget about time
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Oksana Ustinova
Level 13 Local Expert
July 13, 2023
The product selection is poor. The prices are high
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2
Алишер Амонов
Level 8 Local Expert
February 14, 2022
It's too expensive. There are things there
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Anonymous review
February 12, 2020
Prices for a long-outdated assortment are very much inflated