Zolushka
Address
Minsk, Siargieja Jasienina Street, 6м. "Малиновка"
Business hours
Closed until 10:00 AM
Directions
Malinawka
229 m
Stancyja mietro Malinaŭka
116 m
Features
Credit card payment
Parking
Glasses for colorblind people
Sunglasses
Eye tests
Ramp
Lenses for the control of myopia
Children's optics
Opticians services:selection, making glasses
Petfriendly:allowed with all animals
Payment method:prepayment, postpay, cash, payment by card, installment
Promotions:discounts, promotions
8 reviews
December 7, 2023
I turned to this optician to check my eyesight and select glasses. The doctor did his job perfectly, looked at everything, picked it up, and gave excellent advice.
The questions started when I came to pick up the finished glasses, after a long trial it became clear that I had been given the wrong lenses, they were confused. The specialist who was supposed to handle everything said that anything can happen. Yes, I understand, BUT I needed glasses by a certain date, because I was signed up for a driver's commission. After several of my urgent requests to try to settle the issue before the appointed date, we agreed that he would try anyway, but did not promise and would call back when ready.
As a result, I had to cancel the commission, it was supposed to be yesterday (6.12), no one has contacted me so far.
In this optics, customer orientation is at zero, if a mistake was made by employees of your organization, then it should be resolved within the company, the client should not know about your internal issues, you need to admit the mistake and make sure that it is solved with less losses for everyone, and not just dismiss the client with the standard phrases "anything happens".
See original · Русский
1
February 15, 2023
Отличный магазин очков, большой выбор оправ, часто бывают скидки, приветливый персонал и очень профессиональный окулист. Заказывал уже вторые очки. первые были для дали . вторые для чтения. Работой доволен и всем рекомендую.
April 29
When ordering thin lenses for glasses, you need to wait almost a month, and the staff is kind of inert, does not particularly seek to advise something.
See original · Русский