Zolushka

Rating 4.7
98 ratings
Rate this place

37 reviews

Level 4 Local Expert
August 16
I applied to the CINDERELLA optics salon at K. Marx, 23 07.08.2024. Despite the numerous negative reviews on this branch, my personal experience of interacting with this salon is only the most positive. Moreover, both interaction with the doctor and with the consulting staff. The doctor, Elena Petrovna Degtyareva, is simply wonderful. She picked up the glasses, taking into account all my wishes, and gave comprehensive answers to all my related questions. Consultant Irina helped pick up the frame and, together with the master, adjusted it so that this frame fit perfectly. I talked in detail about the various lens options and did not try to influence my choice in any way (no obsession). And the second girl, despite the fact that I was on a "first-come, first-served basis, clearly controlled so that I could get to the doctor's appointment as soon as a window free of appointment appeared, for which I THANK her very much.
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Level 3 Local Expert
April 22
There are big questions for the staff of this salon (in particular Irina and the others). We bought Stellest lenses for our daughter. We spent hours in silence for 3 hours in line to get to a doctor's appointment, for the sake of Elena Petrovna herself (I have no complaints here). But when we got to the doctor today, we received our frame from the consultants with an insert sheet on which it was written: "She's a bitch!!! Another one!!!", I attach a photo. Obviously, they forgot to remove it. Obviously, it was addressed to our order. I do not understand the policy of evaluating clients by the salon staff. Exactly the same as how they work there, and what standards of decency they observe. Showing the ladies at the reception desk a photo of our order and asking: whose handwriting is this? Admin Irina replied that everyone writes like that. Which can be regarded as both handwriting and evaluating characteristics for each client. As for the apologies: there were none. Therefore, even if they smile in your face and talk sweetly with you, it says nothing about the real attitude towards the client and the competence of the employees in this salon. I consider this to be a complete mess in the service sector.
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Level 5 Local Expert
July 19
By Marx 23, incompetent staff at the reception, do not have the concept of a "live" queue, sat with the child for 1.5 hours before the staff informed them that they were being approached and signed up, and not that I had taken a queue for a client. The doctor is great, the reception sucks.
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Level 2 Local Expert
November 26
I recommend this optics. I am more than satisfied with the service. A good selection of frames. Excellent staff.
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Level 4 Local Expert
November 1
I've been making glasses only from them for 20 years. Polite staff, on-site vision check. A large selection of lenses (I have astigmatics) and frames.
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Level 2 Local Expert
January 30
I only go to Cinderella on Karl Marx 23. There are professionals in their field. I recommend ophthalmologist Elena Petrovna Degtyareva. Only she was able to prescribe glasses for me, which do not give me a headache and I see 100% in them. Thank you very much, I will definitely come back and recommend it to all my friends.
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Level 2 Local Expert
March 23
Very poor staff service, Rude and unpleasant treatment. Incorrect data about waiting time and poor customer service skills. I go to this optician only for Elena Petrovna's sake, if it weren't for such a wonderful doctor, I would have left there long ago
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Level 10 Local Expert
June 7
A great place and a good doctor Degtyarev . a large selection of expensive frames.
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Level 2 Local Expert
October 29, 2023
On the website, the phone number of the office is only on K. Marx. I called, asked for the phone number of the branch on the Tank. In a very dissatisfied voice, they told him to look for himself. It's strange, one organization, but the phones of other branches are kept secret. The desire to address them immediately disappeared.
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Level 3 Local Expert
January 20, 2023
With my +5.5, I ordered glasses in different optics, experimented, but I could only wear the ones I ordered here normally. The first time was about 8 years ago, but recently, due to a breakdown, I went through the whole quest with the search again, tried three different options, and expensive and cheap - then the bridge of my nose presses, then everything floats, I don't know what's the matter, maybe really good French lenses - but I could only wear the ones I bought here.
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Level 8 Local Expert
March 26
Everything is OK, we selected lenses for the child, God grant health and patience to the doctor who helped us not to gouge out our eyes. She's sedated anyway.
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Level 7 Local Expert
June 25, 2023
The doctor seemed incompetent, was refused a request to explain the difference between the prescription for lenses and glasses, as well as the question why the prescription for lenses is not suitable for glasses, although she (the "doctor") has a translation table. The staff is surly.
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Level 9 Local Expert
February 6
A very good doctor works here - Elena Petrovna Dyagtereva!
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Level 8 Local Expert
December 3, 2022
We selected lenses for the child. Excellent staff, quality service and attitude. Normal prices. I have no questions.
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Level 3 Local Expert
July 18, 2023
Perhaps the best place to choose frames . However, the price tag is biting
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Level 4 Local Expert
September 3, 2022
The doctor Elena Petrovna is a professional, competent consultation and very polite, without imposition and intelligible. Thank you.
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Level 10 Local Expert
June 26, 2022
He was a regular customer in this store. Everything was fine until I ordered the glasses to be delivered by mail to another city. When I saw how the glasses were sent, it became bad - the glasses in a cardboard box were placed in the polymer packaging of Belpost...I will not describe the condition of the box. Moreover, upon closer examination, it turned out to be from a different frame (from the same manufacturer).I believe that the D.B. hard case is included, but for some reason it did not reach. An attempt to contact the administration of the shopping facility ended in failure...the response from April 20, 2022 was as follows: "Good afternoon! Your appeal has been forwarded to the management. We are clarifying." It can be seen that they are very clarifying....
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Level 4 Local Expert
March 26, 2023
Wonderful optics! Friendly staff. And my lenses are always available.
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Level 9 Local Expert
February 5, 2023
We were examined and consulted by a doctor, who slowly picked up the glasses for the child. Excellent optics salon.
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Level 3 Local Expert
October 25, 2023
The doctor is a real boor, there are no other words to choose. I forget about this optics FOREVER
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Level 4 Local Expert
May 18, 2023
The staff is very good I liked the diagnosis, educated people The call was answered immediately.
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Level 6 Local Expert
August 6, 2023
Only money comes first, the health of the eyes of this company is not the main thing. I do not recommend it!
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Level 6 Local Expert
June 22, 2020
A large selection of frames for every taste and purse, attentive staff, there is a doctor on site and a master. The production time of glasses is very short, if the frame is curved, they will always help and align.
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Level 4 Local Expert
January 15, 2022
Mega cool guys. In general, I brought them glasses that looked beyond repair, the lens fell out, the fishing line broke, bent the frame. We did everything for a penny. Thanks to the service.
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Level 9 Local Expert
May 9, 2021
The staff is polite and attentive.The doctor's consultation left the most positive impressions.We will continue to visit this optics.
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Level 4 Local Expert
April 29, 2022
Elena Petrovna Degtyareva is a very competent and pleasant doctor
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Level 4 Local Expert
July 16, 2022
They insult customers. There was an elderly woman about 45 years old. I ask you to sort it out and have a discussion.
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Level 10 Local Expert
February 23, 2020
We have been contacted several times. The frame is always carefully and competently selected. All wishes are taken into account, and competent advice is given. I recommend.
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Level 7 Local Expert
April 22, 2022
I really liked the doctor! She picked up my glasses, which other doctors couldn't do.
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Level 11 Local Expert
June 19, 2021
An incredibly cool oculist. A good selection of frames
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Level 22 Local Expert
January 30, 2020
of all the stores in this chain, I like this one the least, mainly because of the indifferent service
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Level 13 Local Expert
April 11, 2021
A large selection. Rare toric lenses are present.
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Level 11 Local Expert
February 20, 2020
A large selection of glasses and lenses, pleasant service.
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Level 15 Local Expert
July 4, 2021
They serve according to the mood.
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Level 18 Local Expert
February 26, 2020
A good store, polite consultants.
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Level 8 Local Expert
April 11, 2019
The best frames in the country, professional service.
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Level 7 Local Expert
August 9, 2019
Very well
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