Ateliero Vacation Homes

5.0

24 ratings

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Даша К.

Level 4 Local Expert

The best apartment rental company in Dubai, I often fly in for work, I always stay only with them, the apartments are always clean, in the best areas, with a charming view, the staff are very polite and helpful! I recommend it! I liked the apartments on the Marina the most: Marina Vista, Marina Star

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Анна Радевич

Level 4 Local Expert

We rented an apartment in this company, and unfortunately our vacation was marred by several serious problems. Despite the beautiful view from the windows (fully consistent with the photos) and the availability of necessary household appliances (dishes, washing machine and dishwasher, coffee machine, toaster), the terrible attitude of the manager negated all the advantages. From the very beginning, there were problems with access to the stated amenities. We were not provided with a key to the pool, gym, entrance from the parking lot to the house and the private beach. To get from the parking lot to the building, I had to go to the reception every time, which was difficult due to the language barrier. We couldn't use the pool, and neither could the gym. On the second day after arrival, we discovered that the key card in the apartment was not working. We immediately contacted the manager, who promised to check the situation and return with an answer. However, we waited for more than a day, and at first there was no reaction to our repeated messages. As a result, we received a message saying that a new access card would be ready the next day. But neither a day later, nor four days later, the key did not appear. It is the first time in my many travels that I have encountered such poor service. Failure to provide access to services = failure to comply with the stated conditions. The only advantages are the view and location. But all this is offset by a disgusting attitude and a complete lack of customer orientation. The situation was further complicated by the lack of adapters for English sockets (in the bathroom, a hairdryer with an English plug and a European outlet had to be used in the living room, kneeling). In general, I cannot recommend this company.

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Фиджет Александр

Level 4 Local Expert

Great apartment rental experience from this company! Everything went very smoothly, from the quick response to my questions to the timely check—in. The apartment was spacious, comfortable and very clean. I especially liked the attention to detail and professional service. I am very pleased with my choice and will recommend them to my friends and acquaintances. Thank you for the excellent service and comfortable accommodation!

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Кирилл М.

Level 4 Local Expert

We lived in the Stella Maris Tower apartments, we were 100% satisfied! the photos are completely true, right down to the smallest details, and it was a surprise for us that we did not check into the same type of room, but specifically into the one that was booked according to the photo!

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Лариса Курбанова

Level 10 Local Expert

Excellent apartments, which correspond to the photos. View of the sea and the city - autumn is beautiful! It is cozy, there is everything you need. Everything is thought out to the smallest detail, even the adapter for the charger. Caring staff! Thank you, we teach you the pleasure of your vacation!

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d.s

Level 5 Local Expert

A clean, cozy apartment. Check-in is contactless, they always respond quickly. We were satisfied!

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Мари

Level 3 Local Expert

Cozy apartment with everything you need, good location, I love this area.

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Аркадий

Level 7 Local Expert

Great location, swimming pool, everything you need to eat nearby. Recommend 👍

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Галина Шмарова

Level 8 Local Expert

I was satisfied with the service, I recommend it

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мария р.

Level 4 Local Expert

I am very satisfied with the service, I recommend it!

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Sergey Menshikov

Level 3 Local Expert

Thank you very much for the good organization of your work

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Елена Строкина

Level 5 Local Expert

It's a great place, we'll definitely come back.

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Елена Селезенева

Level 3 Local Expert

Great service❤

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Ateliero Vacation Homes

13 reviews