The facility is overcrowded and it is necessary to wait in line for a long time in almost every area. The standards of cleanliness and hygiene were quite inadequate. Visitor behavior in wet areas is not adequately controlled, which creates serious inconvenience. The lack of order and hygiene was evident in the sauna and hammam sections. I am not satisfied with the membership, I regret that I signed up.

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Esra Sönmez

Level 2 Local Expert

As a member of Kanyon Mac One, I would like to share my serious dissatisfaction. Although it was said that there was a bathrobe and hair towel service when becoming a member, first the bathrobes were removed, and now the hair towels have not been given. It is not acceptable for the promised services to be quietly withdrawn later while the membership is being sold. Even more disturbing was the meeting I had with one of the salon management today. When I expressed my complaint, instead of creating a solution, I was given an answer in the form of “there is nothing for us, this is what the top management wanted” with a sarcastic attitude. An approach that takes the feedback of the members so seriously does not suit the institutionalism of the brand. While wages are increasing, the decrease in service quality and the attitude of employees who do not take responsibility are a big disappointment. I expect that the promises made when selling membership will be kept and respectful, professional communication will be established with the members

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Tayfun

Level 15 Local Expert

It's a place I've experienced while working in that area. I was satisfied

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MAC/One Kanyon

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4 reviews