To everyone planning to visit the Centrepoint store in Dubai – don’t do it and don’t risk your life and health! Safety in these stores is not guaranteed! As a woman, you will be humiliated and disrespected by male employees. In the summer of 2025, I was in the Centrepoint store in the Mall of the Emirates, where I slipped on a plastic sign that was lying on the floor and was seriously injured. I was on vacation with my underage son, and both of us have been traumatized by what happened. When I slipped, I lost consciousness for a moment. My son didn’t know what to do. Employees quickly gathered around me and called an ambulance, as I was unable to stand up and in severe pain. My son called his aunt in Germany because he was in shock. She calmed him down and told him not to leave my side and to take pictures of everything. At the hospital, I underwent examinations for hours before we finally returned to the hotel. Needless to say, the vacation was ruined. My son took care of me — and Centrepoint? They did nothing at all. They didn’t care what happened to the customer who got injured because the company failed to ensure proper safety in their store. I later contacted the store manager at Centrepoint, but he wasn’t interested in talking to me. I had hospital bills of nearly €1,000, which I had to pay myself. Despite being in severe pain and on a higher dose of pain medication, I decided to go back to the mall with my son to find out who was responsible. At Centrepoint, I demanded to speak with the unfriendly manager. He arrived with two other men, which made us feel very scared. Why did he need to bring two others with him? We were terrified, but I introduced myself and asked for their names. None of them were willing to give their names, and they were rude and condescending toward us. We left the store and sought out the manager of the Mall of the Emirates, Mr. Mohammad. He was so kind, polite, and helpful that for a brief moment, our fear disappeared. I told him about my accident and how disorganized and disrespectful the Centrepoint staff had been. He made a call, and within minutes, the three Centrepoint employees were in his office. Still, none of them would tell me their names, and the conversation remained disrespectful toward me and my son. Mr. Mohammad himself couldn’t understand why they refused to identify themselves. He explained to them that when you start a conversation, the first thing you should do is introduce yourself — but then a new name came up: Mr. F.P., the insurance representative for the Landmark Group. I then spoke with Mr. F.P. on the phone. He repeatedly blamed me for not seeing the plastic sign and was also unfriendly. He was supposed to be my contact person and asked me to send him the hospital invoices, which he said would be reimbursed immediately. When I did that, he demanded that I sign a statement declaring that I would not make any further claims against Centrepoint. I told him that I was unwell and would have to see a doctor as soon as I returned to Germany, so I could not sign such a document. Now, about three months later, I still haven’t received the reimbursement for the hospital costs — nor any form of compensation. I sent all my medical certificates to Mr. F.P., but he refuses to tell me who exactly is responsible for my case. He claims he’s forwarding my letters to some “confidential person.” I have now demanded a specific compensation amount and have been waiting for two weeks for a response. Dear people, avoid all Centrepoint stores! It is a dangerous place!

ЯR

Level 4 Local Expert

Excellent quality items for adequate money, women's, men's,children's, shoes and accessories.

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МИЛА АЛЕКСЕЕВА

Level 16 Local Expert

I love Centerpoint. 1, these are several stores of the brands of the Emirates themselves, Splash for example.there are good men's clothes, underwear, there are few places where you can find them. And for girls up to 90 years old, there is also a large selection of clothes in different sizes, I have 50p, and good quality. Shoes, flip-flops, I take for myself and children only there, children are 37, 42 and 46 sizes. So I recommend it .Right now, right here, I'm going there tomorrow. I recommend

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