Perhaps one of the best markets in the city. A huge selection of products. I shop in this store quite often. There was no "rotten" or overdue payment. The salespeople behind the counter wouldn't be smiling by the end of the day. Food prices are significantly higher than in social stores.

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Olesya

Level 4 Local Expert

The supermarket has been downhill lately, the staff is on chill, relaxed, and they respond to any request from customers as if they are doing a huge favor, not their job. The other day we went to the vegetable department, none of the scales are working, there is no tape. A request to the seller to bring the scales into working condition was answered, saying that it was already the end of the working day, although it was 6 p.m., and the worker was lazy, for a second, until 9, and I had to weigh in another department, all this in the most disparaging form, and at the same time she chose tomatoes for herself, during working hours And I'm brazenly preventing her from shopping. The sausage department did not find a SINGLE price tag that would match the goods posted. I think that the management and administration of the chain should pay attention to this supermarket, cheer up the staff a little, remind them that personal matters and purchases should not be done to the detriment of work and customers, the supermarket level is sliding towards the market from the 90s, which can not but upset, but there was a normal store.

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Наталия

Level 5 Local Expert

Today, on 12/25/25, I was at the Matryoshka supermarket, which is located in Lugansk in the Rossiya shopping center, I do not know the exact address. Absolutely everyone was polite, except for one woman who was in the cheese department. She asked me to weigh and slice a kilogram of cheese. Not only did she answer me in a rude tone all the time she was talking to me, she didn't consult me when she was the same day in the morning and asked the expiration date of the cheese (she replied that she didn't know), but she refused to solve the cheese for me now because she didn't hear. I told her that the cheese needs to be sliced. I understand that it was possible not to hear, since people are in the hall and the refrigerator is working, and I understand that I may have said it quietly, but this is not a reason to be rude to me and refuse to comply with the buyer's request. I stood there waiting for her to slice it for me, she was minding her own business. In the end, she said I wouldn't buy anything and took the cheese away. I went to the receptionist, he was very polite, approached her, asked her to cut the cheese, but she also spoke rudely to him. As a result, the administrator was fussing around the room and looking for someone who could do it. He found it. Thanks a lot to him. And thanks to the girl for helping too. I ask you to pay attention to such boorish behavior of your employees and take action.

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