I must say right away, there are no complaints about the store and the sellers. But a huge warm greeting to the quality department.
So, the pants in the "work-home" mode fell off IN A WEEK. There are pellets and puffs everywhere, in different places. I was so upset by this quality from a normal brand that I decided to try to shake my rights, even though I had never done this before. I went to the store, they helped me fill out the paperwork, and took my pants for inspection. After 2 weeks, they sent the pants back with a reply that I was wearing it like that, that everything was fine with the fabric. "Guys, you don't understand," I thought, and wrote an email. Culturally, without hitting, I told him that I never have such problems with all my clothes, and in these pants the fabric turns into a fringe even from a fly crawling on it. Like, let's be honest. I sincerely hoped for a human attitude and a peaceful settlement. But he was sent again. They offered to fight through the examination, familiarized with the cost. Okay, OK, you've won. I don't want to raise the stakes like that, take risks and waste my nerves and time for the sake of 70 rubles. Keep them for yourself, eat, don't mess around.
But remember. I really appreciated you as a manufacturer. And it turns out that for you, a regular customer and reputation are cheaper than frankly lousy trousers for 69 rubles 99 kopecks. Well, okay. I wish prosperity to your competitors. And no one in the world should be such greedy bureaucrats. And these ragged pants, I can bring them back to the store and put them somewhere. I don't need them. Give them to the head of the department for quality control of finished products and claims work, T. Markevich. Let him take it for himself - good, high-quality ones. Practically new. And I bought others for myself. In the next store, literally. It would be better to do it right away.
See original · Русский
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Show business's response
Татьяна З.
Level 14 Local Expert
September 3, 2021
Хороший магазин, продавцы помогают искать размеры, подсказывают, есть вещь в наличии или нет. Но если нужно регистрироваться, чтобы получить скидку, лучше этого не делать на кассе: код активации нам пришел на следующий день, а продавец говорила, что приходит сразу, потом не сразу, потом минут через 20. Но ни о каких 20 минутах речь, как оказалось, не шла
Show business's response
Елена Сушко
Level 8 Local Expert
May 1, 2023
Хороший ассортимент. Часто покупаю нижнее белье, т.к. есть большие размеры.