Very bad service, personnel is not competent. Doesn’t worth the price.
For early check-in asked 50% charge total of ~200 usd, however, didn’t allow to breakfast.
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Mustafa K.
Level 6 Local Expert
July 13
Nice Hotel in Atyrau
AX
Level 6 Local Expert
September 30, 2023
Good location, good restaurants in 5 minute walk, nice bed and breakfast, friendly service, reception need training.
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Samet Ataç
Level 3 Local Expert
November 1
Super
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Aibol S.
Level 4 Local Expert
April 17, 2023
Perfect
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Дармен Балабаев
Level 3 Local Expert
March 21, 2023
Good
3
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Pavel Laptev
Level 10 Local Expert
June 13
The hotel is a little tired, but the level remains the same, there is a wonderful swimming pool, sauna, magnificent gym, one of the best in Kazakhstan among the hotels! Room service and good level of service! Separately , I would like to write about breakfast - the best 🔝👍🏼
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Movsar T.
Level 3 Local Expert
October 21
The place and the Hotel are great, thanks to all the staff, the excellent staff are good-natured! Especially the words of gratitude I would like to say to Ulmeken the security service, thank you very much to her, my brother became ill, an ambulance was called, she was constantly worried, even when we left, she called, wrote, worried, a woman with a big heart, may Allah give her health and all the best!
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Archy Kulchy
Level 9 Local Expert
March 23
The hotel meets all the requirements of the most demanding traveler in the price-quality category. In addition to receiving visitors for the night, many presentations, exhibitions, and excursions on a variety of topics are held here. The design of the hotel, both halls, halls, and the rooms themselves, is magnificent. There are smoking rooms to choose from. The price also includes a free breakfast: varied and very tasty - just "lick your fingers". Regular corporate clients are provided with "astronomical" discounts. Welcome to the Renaissance Hotel!
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whitefrost320
Level 10 Local Expert
May 21
I have been to this hotel more than once, an excellent hotel with friendly staff, the breakfast is very tasty, the location is excellent, in the city center, I advise everyone.
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бота амержанова
Level 3 Local Expert
August 25
Great hotel! The service is at the highest level: they respond to the case, react instantly and give a lot of useful information. Applies to all areas of service in this hotel: reception, cleaning, food, dry cleaning.
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Вячеслав соловьев
Level 9 Local Expert
September 26
A great hotel. The rooms are spacious and cozy. The price tag bites, it's a minus. The breakfast is very tasty, a huge range of food and drinks.
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Zhanat Aimakayev
Level 6 Local Expert
October 23
It's a great hotel, although it's old, but you can see that it's being watched. Excellent service. The best beds and pillows. The bathroom is super comfortable to lie there in the water and relax
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Дмитрий Морозов
Level 16 Local Expert
February 26
Comfortable rooms with everything you need, polite and helpful staff. An excellent fitness center, which, however, works not only for guests, but also for external visitors. The food quality is good, and the prices are slightly above average.
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Roma L.
Level 12 Local Expert
July 1
Everything is fine, even there is a pool, in summer to take a dip, but I did not like the fact that the windows do not open for ventilation, you have to breathe only because the air conditioner will inflate, and this is unlikely to appeal to allergy sufferers or those who love fresh air.
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Yernat
Level 13 Local Expert
December 22, 2023
Excellent hotel, quite friendly atmosphere. The breakfasts are at the highest level. I liked the fitness room, the pool and the spa area. The staff is very polite and hospitable. The rooms are clean and cozy
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Райхан Рахметова
Level 7 Local Expert
January 29
I like everything here!!! The rooms are clean, not smoky, and this is the most important thing for me. The bed is just chic)) This is also important! Sauna and swimming pool are normal. Well, the most important thing is breakfast, there are a lot of things in the assortment, and national dishes, even breakfast) is very tasty. The staff is polite, in general, I like everything here!
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Alexey N
Level 18 Local Expert
June 27
A very high-level hotel with good food and very comfortable rooms, I haven't had enough sleep for a long time! Keep it up !
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Макс Изимов
Level 18 Local Expert
October 2, 2023
Among the disadvantages - An unreasonably high price, polite staff, good breakfasts, clean, tidy rooms, convenient location of the hotel, nearby cafes, restaurants within walking distance.
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Денис Бутин
Level 7 Local Expert
November 16, 2023
Beautiful outside and inside the hotel. Pleasant atmosphere, cozy rooms, friendly staff, beautiful view from the windows, the buffet is amazing. There is a swimming pool.
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Ренат Жумалиев
Level 3 Local Expert
September 14, 2023
Отличный отель. Сауна, хамам, уютный бассейн. Полотенца и белье кипельно белые. Приятно находится в комнате. На завтрак большой выбор блюд. Чувствуется высокий уровень
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Daria Tuponogova
Level 4 Local Expert
September 28
The hotel is very tired: both the rooms and the service. Prices are very high, but it is clear why: there are not so many alternatives for normal housing.
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Аля АлЯ
Level 5 Local Expert
March 7
Super hotel , super service , the only minus, in the fitness part, in the women's locker room - the sauna smells bad, there seems to be no hood in the sauna or does not work , although the reception is aware - the situation has not been corrected , you can stand for a maximum of a minute - the smell is killer (((((
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Жарас Исламбердиев
Level 13 Local Expert
September 23, 2023
Хорошая гостиница для своей цены, завтраки сытные и вкусные, в номере бывают проблемы с унитазом) так как гостиница уже не новая, а так в целом устраивает, рядом ещё Чечил паб открыли
Сеит Тулеев
Level 6 Local Expert
December 4, 2022
Отличная гостиница. Все чисто, уютно, сделано со вкусом. Приятный дизайн, новая мебель, белоснежные пушистые полотенца. Персонал вежливый и дружелюбный. К уборке нареканий не было. Была приятно удивлен бесплатным вай-фаем с хорошей скоростью и наличием парковки.
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Y
Level 10 Local Expert
October 14
The Renaissance is convenient, good, but it is gradually getting old. I first visited here ten years ago, and nothing has changed for the better since then.
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Наталия Г.
Level 6 Local Expert
April 5
Cozy, clean, modern rooms! Friendly and helpful staff. Great restaurant
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Жанар Бисенбековна
Level 5 Local Expert
May 29
It is aesthetically pleasing here, you can safely invite guests of the city here for dinner. I like
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Наталья С.
Level 14 Local Expert
November 25, 2023
Honestly... it's a citadel of moths. In the rooms, condoms are like a velkam package along with water. Individual rooms are marked on the other side of the corridor with baskets of flowers, and different girls and men endlessly go to these rooms. Breakfast is good in the restaurant, but no one will hurry. I'm silent about just going in and eating at lunch or dinner. You won't even wait for ice cream. It was cold in the room. On the second night, 2 heaters were brought, and the windows do not open in the hotel. Well, at least they didn't let me freeze, and thanks for that.
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Болдырев
Level 3 Local Expert
July 29
A great place, the breakfasts are very tasty. The city center.
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Евгений Перетятько
Level 10 Local Expert
April 6
A good hotel. Everything is on the level. Bombastic breakfasts. I always try to stay at this hotel.
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алексей попов
Level 8 Local Expert
December 6, 2023
It's a great place. Rooms, spa, kitchen - everything is at the highest level. Professional and friendly staff.
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Alik Khaidarshin
Level 7 Local Expert
July 1, 2022
Отличные просторные номера, приятная атмосфера, расположение удобное (все в шаговой доступности). Шикарные большие кровати с удвоенными матрасами. Хороший спортзал, лучшие беговые дорожки которые приходилось видеть и также очень приятный бонус бассейн с тёплой водой и хаммам с сауной!
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Вадим Гнатченко
Level 6 Local Expert
November 12, 2023
Stayed here for 4 days. The rooms are quite tired, although it is clear that they are trying to keep clean. The impression of the hotel is greatly spoiled by the festivities of expats (England, USA) with ladies on the first floor in the bar. Who wants to just sit down to eat, it will be unpleasant.
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Malika Sadikova
Level 5 Local Expert
October 9, 2023
It's cool in the rooms, the air conditioner didn't work. The pool needs a hat, they said, although no hotel in the world asked for a hat for the pool. The noise insulation is very weak, then the traffic light near the hotel did not work and the police whistle drilled his ears all day, then they held a concert (but the breakfast is excellent
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Евгений Маканов
Level 19 Local Expert
May 18
Excellent rooms with a bathroom and located in the city center
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Evgeny Golovin
Level 10 Local Expert
October 31
A good breakfast buffet. The gym is 24/7.
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Женисхан
Level 6 Local Expert
July 10
Very poor service and cleanliness leaves much to be desired.
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Mukhambet Atanayev
Level 6 Local Expert
July 21
The quality of Service is good, obviously there are still opportunities to grow!
See original · Қазақша
Тим Талер
Level 6 Local Expert
February 18, 2022
Всё очень относительно.
Если взять для сравнения средней (базовый) стандарт сервиса среди прочих гостиниц Атырау, то "Ренессанс" безусловно среди лучших. Точно входит в тройку лидеров и предоставляет своим посетителям качественный сервис.
Но сравнение с Астаной или тем более с Алматой проигрывает. Ни потому что хуже готовят или краны протекают (в бытовом плане всё отлично), просто Запад есть Запад.
Здесь вежливость считается проявлением слабости, а улыбка кажется неуместной.
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Rolan A.
Level 6 Local Expert
June 16
A good hotel, it's a pity that breakfast was not included in the price.
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Асхат Г
Level 11 Local Expert
April 9
Great hotel! A professional team! Delicious cuisine.
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Александр Дрейк
Level 24 Local Expert
October 19, 2023
I stayed very briefly. I liked everything. Near the airport. Clean, well maintained
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aset mataev
Level 10 Local Expert
July 22
It was a cool hotel at the time. I'm tired now.
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Rish Tyn
Level 5 Local Expert
January 22
I was here 8 years ago, it was not bad. Now cosmetic repairs are needed. But it seems that this remains the best offer in Atyrau for today.
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Марат Атышев
Level 9 Local Expert
October 24
A good hotel and a very good location
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Сабиров Бауржан
Level 5 Local Expert
September 26
Expensive, stylish. The windows in the rooms do not open
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Bulat
Level 4 Local Expert
March 22
We went with the family to the sauna with a swimming pool. Everything is super except the prices))
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Денис Ахмадеев
Level 15 Local Expert
September 6, 2023
Отличный отель, хороший завтрак, есть тренажёры, входят в стоимость, ну и место центральное.
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Багдат Дуйсебаев
Level 10 Local Expert
July 2
In summer, drinking beer in an outdoor cafe is one outlet