Renaissance by Crystall

5.0

1029 ratings

Rate this place

Jesse Green

Level 2 Local Expert

This hotel is amazing, the staff and facility are great, a little dated in areas but the best part is the people. Breakfast is so good and dinner restaurant is even better. If you need a place to stay this is the place to do it. Best workout facility I have seen at a hotel.

Adams adams

Level 2 Local Expert

Had breakfast here and was absolutely delighted, tasty buns🤤 The food was delicious. Huge thanks to the staff, and especially to the waitress Sugyla, for care and attention☺️

Level 6 Local Expert

Good location, good restaurants in 5 minute walk, nice bed and breakfast, friendly service, reception need training.

Ali Mammadli

Level 2 Local Expert

Very bad service, personnel is not competent. Doesn’t worth the price. For early check-in asked 50% charge total of ~200 usd, however, didn’t allow to breakfast.

Nadobenko S.

Level 3 Local Expert

Unfortunately, this place is no longer within the Mariott chain. Great location

Daulet A.

Level 5 Local Expert

Good, but needs some renovation

Mustafa K.

Level 13 Local Expert

Nice Hotel in Atyrau

Samet Ataç

Level 4 Local Expert

Super

Дармен Балабаев

Level 3 Local Expert

Good

Aibol S.

Level 4 Local Expert

Perfect

Мария

Level 5 Local Expert

I give a rating of 5 to the reception staff - they patiently selected a room for my request, also checked in ahead of time, and extended the stay for several hours for free) Good breakfasts, absolutely nothing to complain about, the staff tries everywhere. The room stock is tired, the windows are always closed, the internal ventilation is working, it was a little annoying) But it's quiet, you can't hear the neighbors. In general, I would have returned to this hotel👌🤝

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Олег Бурлаков

Level 5 Local Expert

A popular hotel in the city center with its own spa and swimming pool. Cozy rooms, helpful staff, varied breakfasts. When I am on a business trip to Atyrau, I prefer to stay only there.

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маке жан

Level 6 Local Expert

Very attentive staff, a varied buffet for breakfast, a huge selection of snacks. The alyakar menu is balanced, a set menu is served from 12 o'clock for 5500, there are all 4 dishes from the main menu, just for a ridiculous price

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Анастасия Вахитова

Level 8 Local Expert

The repair is very tired, simply unacceptable, the walls are dirty, scuffed, gone in many places, patches on the wallpaper on the walls in prominent places, mold in the bathroom, dirty plumbing, shoe marks on the floor that cannot be washed, broken handles in the bathroom disgustingly smeared silicone in the seams, the bathroom is not washed, if you take water, then with your hand you can feel the fat strip around the bathroom. But the cuisine is excellent, and it's delicious and the assortment is excellent. The spa area also needs to be repaired, there are no slippers to visit, they give you ones that are not suitable for visiting places with wet floor coverings and those that are provided in the rooms.

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Дмитрий Клименко

Level 16 Local Expert

The hotel is located in the city center. Everything is within walking distance of shops, coffee shops and restaurants. The staff is friendly, the room is cleaned every day. The room stock is a little worn, repairs were done a long time ago. Everything you need is in the room. Breakfast is a bomb, there is Everything.

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Никитина Елена

Level 12 Local Expert

A wonderful hotel, we didn't take breakfast, we only stayed overnight and left in the morning, instead of breakfast we visited the pool and sauna, it's a delight. Very polite staff

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Alexandr Gazizulin

Level 4 Local Expert

A nice hotel, very comfortable beds and pillows... sleeping is generally a fairy tale. but! There are no earwigs, they just give you soap to wash your hands (a gel tank is more convenient). There is no spoon. There is a good pool, gym, but the table tennis equipment is in poor condition... both the table and the rackets. The estimate is due to the comparison with the hotel in Vietnam, because the rooms are exactly identical, but in Vietnam the room cost 12 thousand. Tg, and here there are about 90)

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Рафис Нуретдинов

Level 6 Local Expert

The food and service are excellent, the cooking is excellent, the chefs are doing their best, the interior is good, the cleanliness is lame, there is not enough light in the rooms, the floor lamps are not all lit, the windows do not open, there is no ventilation, so the rooms smell of sweat, socks and everything else, the staff is middle class

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Ринат Н.

Level 7 Local Expert

A normal hotel, convenient location, large Parking. The hotel is clean, the rooms are comfortable, quiet. The breakfasts are varied. I recommend.

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Ali Om

Level 6 Local Expert

Although the hotel positions itself at 5 stars. But it's like it's time to do repairs there. Plus, I don't recommend the kitchen at all. Either they don't have a good cook. Either they don't care about the customers at all. But I ate once and never set foot there again. The juice costs 3,700, I think. So I specified for this price there will be natural juice? The waiter with a haughty face says yes. And he brings some kind of cheap drink from a store like Sunny. In general, not juice, but water with dye. I'm asking, aren't you bringing Grazio for that price? And just the cheapest juice from the store? He says to me, "Bro, we are a hotel, such are our prices!!!!" I ask you to replace lemonade with lemonade worse than in any other cafe up to 2000 tenge. They also cost about 3 thousand tenge. To this day, I don't stay there on principle. At least the rooms are nice with a bathroom!

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Ellen Kant

Level 6 Local Expert

We have already been to this hotel several times. On our first visit, the glass in the jam was hiccupping in the breakfast. But the staff apologized, everything is fine. But be careful. On our second visit, there were towels in the room for only one person, although they were booked for two. There was absolutely nothing in the dispensers, no shampoo, no gel, no conditioner. Then we found a small set. On the sink. One more time :)

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Адиль Шамильев

Level 4 Local Expert

Nice hotel. Some repairs are already required. Formerly part of the Marriot Bonvoy network. But from 12/15/2024 it ceases to be part of the network, let's see if the quality will decrease. One of the advantages is the location and an awesome breakfast. Of the disadvantages, there are no opening windows in the rooms, only the HVAC system.

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Аслан Жанкаев

Level 3 Local Expert

To be honest, the hotel is not bad, inside and out everything is beautiful, more or less aesthetically pleasing. But the security and staff are very lame, it's a shame that you spend a lot of money and get disrespectful treatment from the staff in return, plus the air conditioners weren't working at the time of the events, it was chaos, the audience was 150+ people, the heat was terrible and they only brought us fans, I think it's shameful for such a hotel (

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а а

Level 6 Local Expert

The hotel is already a bit battered. It's better not to have dinner at the hotel in the evening and at lunch - they don't know how to cook at all. The city center. Great gym, nice pool. There are conference rooms where meetings and presentations can be held.

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Utebay Dyussenov

Level 2 Local Expert

The pool and restaurant are great. Reservations are not monitored, they do not inform each other, maybe there is no system?! . They promised one room with two beds and another adjacent to one. Moreover, they talked for a long time and carefully, and the reservation was sent out. It turned out to be two separate rooms, not connected, both with the same bed.

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gtwu

Level 5 Local Expert

The rooms are normal, the cleaning is so-so, there are dirty toilets. Slippers, toilet accessories must be constantly requested. It's annoying to fill out a questionnaire every time. Early breakfast sucks

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Pavel Laptev

Level 10 Local Expert

The hotel is a little tired, but the level remains the same, there is a wonderful swimming pool, sauna, magnificent gym, one of the best in Kazakhstan among the hotels! Room service and good level of service! Separately , I would like to write about breakfast - the best 🔝👍🏼

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Nurzhan Ashimov

Level 14 Local Expert

Nice hotel, a bit old. Very tasty, a variety of dishes and a hearty breakfast.

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Archy Kulchy

Level 11 Local Expert

The hotel meets all the requirements of the most demanding traveler in the price-quality category. In addition to receiving visitors for the night, many presentations, exhibitions, and excursions on a variety of topics are held here. The design of the hotel, both halls, halls, and the rooms themselves, is magnificent. There are smoking rooms to choose from. The price also includes a free breakfast: varied and very tasty - just "lick your fingers". Regular corporate clients are provided with "astronomical" discounts. Welcome to the Renaissance Hotel!

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Антон Ли

Level 3 Local Expert

So a good hotel, but outdated repairs and furniture. The room is clean and tidy. A good breakfast.

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Райхан Рахметова

Level 8 Local Expert

I like everything here!!! The rooms are clean, not smoky, and this is the most important thing for me. The bed is just chic)) This is also important! Sauna and swimming pool are normal. Well, the most important thing is breakfast, there are a lot of things in the assortment, and national dishes, even breakfast) is very tasty. The staff is polite, in general, I like everything here!

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Lukhpan N.

Level 4 Local Expert

Clean, cozy, gym and pool, in short super Also the breakfast is super

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Юлия Мельник

Level 7 Local Expert

The last time I visited Renaissance was a month ago: it was beautiful and dignified, but positive. The breakfast is wonderful, as are the surroundings. Recommend

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whitefrost320

Level 10 Local Expert

I have been to this hotel more than once, an excellent hotel with friendly staff, the breakfast is very tasty, the location is excellent, in the city center, I advise everyone.

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бота амержанова

Level 3 Local Expert

Great hotel! The service is at the highest level: they respond to the case, react instantly and give a lot of useful information. Applies to all areas of service in this hotel: reception, cleaning, food, dry cleaning.

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Zhanat Aimakayev

Level 9 Local Expert

It's a great hotel, although it's old, but you can see that it's being watched. Excellent service. The best beds and pillows. The bathroom is super comfortable to lie there in the water and relax

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Roma L.

Level 14 Local Expert

Everything is fine, even there is a pool, in summer to take a dip, but I did not like the fact that the windows do not open for ventilation, you have to breathe only because the air conditioner will inflate, and this is unlikely to appeal to allergy sufferers or those who love fresh air.

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Yernat

Level 14 Local Expert

Excellent hotel, quite friendly atmosphere. The breakfasts are at the highest level. I liked the fitness room, the pool and the spa area. The staff is very polite and hospitable. The rooms are clean and cozy

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Дмитрий Морозов

Level 18 Local Expert

Comfortable rooms with everything you need, polite and helpful staff. An excellent fitness center, which, however, works not only for guests, but also for external visitors. The food quality is good, and the prices are slightly above average.

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Алишер Дарбаев

Level 2 Local Expert

Good hotel, top room service, super staff, excellent breakfasts, top everything was cool, thank you, I'll come back here again like this.

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Вячеслав соловьев

Level 11 Local Expert

A great hotel. The rooms are spacious and cozy. The price tag bites, it's a minus. The breakfast is very tasty, a huge range of food and drinks.

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Movsar T.

Level 3 Local Expert

The place and the Hotel are great, thanks to all the staff, the excellent staff are good-natured! Especially the words of gratitude I would like to say to Ulmeken the security service, thank you very much to her, my brother became ill, an ambulance was called, she was constantly worried, even when we left, she called, wrote, worried, a woman with a big heart, may Allah give her health and all the best!

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Malika Sadikova

Level 5 Local Expert

It's cool in the rooms, the air conditioner didn't work. The pool needs a hat, they said, although no hotel in the world asked for a hat for the pool. The noise insulation is very weak, then the traffic light near the hotel did not work and the police whistle drilled his ears all day, then they held a concert (but the breakfast is excellent

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Денис Бутин

Level 8 Local Expert

Beautiful outside and inside the hotel. Pleasant atmosphere, cozy rooms, friendly staff, beautiful view from the windows, the buffet is amazing. There is a swimming pool.

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Ренат Жумалиев

Level 3 Local Expert

Great hotel. Sauna, hammam, cozy swimming pool. Towels and linen are boiling white. It's nice to be in the room. There is a large selection of dishes for breakfast. A high level is felt

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Yerbolat Zharylgassov

Level 6 Local Expert

In the issued room, when you lie down on the mattress, your feet are higher than your head. The mattress is sagging. The toilet door won't close. The toilet drain button is loose.

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Alexey N

Level 21 Local Expert

A very high-level hotel with good food and very comfortable rooms, I haven't had enough sleep for a long time! Keep it up !

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Макс Изимов

Level 19 Local Expert

Among the disadvantages - An unreasonably high price, polite staff, good breakfasts, clean, tidy rooms, convenient location of the hotel, nearby cafes, restaurants within walking distance.

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GagarINN

Level 18 Local Expert

I've been here on isolation for 7 days. Cons: the staff breaks into the room without knocking, cleaning before arrival in the rooms is not of high quality, it is impossible to ventilate the room because there are no vents on the windows, there is no ventilation with an influx of outside air, the air conditioner shafts are not cleaned (dust on the ventilation grilles), the refrigerator without shelves, lamps on floor lamps do not work, a bathrobe is not given (only slippers), worn surface of walls (in the room) and ceilings (in the bathroom), no heated towel rail. Positive: the food is delicious, there is tea and coffee in the rooms, towels and bed linen are clean, polite staff at the reception at the entrance. Yes, not everything is perfect, but I do not recommend this hotel for a holiday. The level of 3 stars feels like it.

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Жарас Исламбердиев

Level 14 Local Expert

A good hotel for its price, the breakfasts are hearty and delicious, there are problems with the toilet in the room) Since the hotel is no longer new, but generally suits, there is also a Chechen pub nearby.

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Renaissance by Crystall

240 reviews