Very bad company, they sell tickets for non existing flights from Dubai to Moscow, and doesn't refund money, don't answer emails
Never buy tickets for these airlines
1
Гульнара Загрутдинова
Level 9 Local Expert
November 4, 2023
The most terrible airline! A ticket was purchased for a flight in business class Kazan-Dubai, registration was completed in advance. But when we came to the counter at the airport, we were told that another plane had arrived and we were being transferred to economy! And they will compensate everything with a VOUCHER! Unreal nonsense! I transferred the case to a lawyer!
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Регина Никулина
Level 16 Local Expert
December 19, 2022
On 18/12/22, a flight from Moscow to Dubai was scheduled to depart at 2.10.
First there is a delay of 2 hours.
Then they let us on the plane and we sat in it for three hours without leaving the airport.
Then we were taken off the flight, as the flight time of the crew ended.
At 13.00, the airport returned our luggage, and the airline offered to take off a day later at 2.00 am on another flight.
At 2.00 on 19/12/22, the airline delayed the plane for 2 hours and then reported that the pilot refused to take off.
One could say that these are bad weather conditions, but flights for these two days from Vnukovo depart regularly, flights from FlyDubai also depart regularly.
That is, the airline freezes people for two days in order not to return money for cancellation.
The worst airline and conditions for all the years of flight have not yet been met.
I definitely do not recommend it - loss of time (2 days), money and nerve cells (lack of sleep for 2 days is still an experience).