Fly Dubai
20 reviews
February 4, 2021
Very bad company, they sell tickets for non existing flights from Dubai to Moscow, and doesn't refund money, don't answer emails
Never buy tickets for these airlines
1
March 30
One of the good airlines that fly to Samara. The main disadvantage of this airline is VERY high prices for air tickets!
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1
November 4, 2023
The most terrible airline! A ticket was purchased for a flight in business class Kazan-Dubai, registration was completed in advance. But when we came to the counter at the airport, we were told that another plane had arrived and we were being transferred to economy! And they will compensate everything with a VOUCHER! Unreal nonsense! I transferred the case to a lawyer!
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June 13, 2022
We flew on May 7 on flight FZ918. In advance, through the tour operator, they announced the need to carry an electric wheelchair. A few days before the flight, the tour operator notified us that Fly Dubai had sent a questionnaire about the wheelchair, the tour operator filled out this questionnaire and sent it to the airline. Probably, the tour operator was negligent in filling out the questionnaire, but no one canceled the human factor-was it impossible to sort out and correct the questionnaire on the spot? The stroller has a passport, but there is not a word about the battery in it. But, any technically literate person, seeing the battery, will say-it's lead. For, helium cannot weigh 15 kg. In addition, the battery is dry-charged and not serviced. As a rule, when registering, the stroller is asked to fold, the battery is removed and, having marked with two tags (separately the stroller, separately the battery), they are taken into the luggage.
Everything went wrong with the airline Fly Dubai. We were kept in the registration area for two hours. (Despite the fact that we are with a person with limited mobility and a five-year-old child). I was struck by the attitude of a certain Natalia. (As they explained to us - a senior manager who flew on our flight to Dubai. Natalia came to the construction site and immediately began to make claims to us in raised tones. Like, I'm not flying with you....I'm scared....You have acid from the battery will spill. Not only did she "turn us on", she also attracted the attention of all the passengers checking in and standing in line. How can an Airline official behave like this???Passengers even made comments to her, but Natalia stood her ground-I will not let such a stroller on the plane. Not only did Natalia not technically understand the situation, she also behaved extremely aggressively and outrageously. If we had known this outcome in advance, we would have taken a lighter stroller weighing up to 10 kg.. Mechanical. Without battery. And so-we had to leave the battery in the car in the parking lot and go with an electric heavy (35 kg), poorly controlled by the attendant, because it is designed to control the joystick. But the most amazing thing was waiting for us on the way back. Flight FZ 917 on May 19. The first thing we were asked was-where is the battery? We explained the situation and the employees of the Fly Dubai Airline were extremely surprised. We were told that often, they even allow batteries to be taken to the salon!!! It turns out that one person ruined our vacation!!!!Thank you, Natalia!!!! And the Fly Dubai Airline should have carefully monitored the behavior of its employees.
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2
December 19, 2022
On 18/12/22, a flight from Moscow to Dubai was scheduled to depart at 2.10.
First there is a delay of 2 hours.
Then they let us on the plane and we sat in it for three hours without leaving the airport.
Then we were taken off the flight, as the flight time of the crew ended.
At 13.00, the airport returned our luggage, and the airline offered to take off a day later at 2.00 am on another flight.
At 2.00 on 19/12/22, the airline delayed the plane for 2 hours and then reported that the pilot refused to take off.
One could say that these are bad weather conditions, but flights for these two days from Vnukovo depart regularly, flights from FlyDubai also depart regularly.
That is, the airline freezes people for two days in order not to return money for cancellation.
The worst airline and conditions for all the years of flight have not yet been met.
I definitely do not recommend it - loss of time (2 days), money and nerve cells (lack of sleep for 2 days is still an experience).
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January 28, 2022
I bought a ticket on March 20, 2020 half a year before departure. Got into a pandemic. The flight was canceled due to the fault of the airline. Now on January 28, 2022 there is no money, no ticket, no voucher. Pseudo-representative of Travel Management Group LLC, Moscow, they only do what they lie on the phone.
The airline is full of shit, not to say more precisely. Does not have its official representative in Russia, that is, you will not sue her!!! Remember Rostov-on-Don, an ISIS terrorist shot down a Fly Dubai plane. Everyone to the glushnyak. If you want to live, do not buy tickets from this company!!!
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5
August 27, 2021
The Russian call center received incorrect information about the need for a covid test for admission to the flight. They claimed that the test was not needed, but it turned out to be needed. As a result, I was not allowed to check in and board at the Zanzibar airport. That is, at first they misinformed me, and then they just abandoned me. I do not recommend anyone to contact this airline if you do not want to be abandoned in a foreign country!
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2
June 30, 2021
Tickets are sold , They do not fly themselves , The money is not returned immediately , but they pull . There is a feeling that you are begging them from them (you write letters and wait for their mercy for a long time)
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4
2
August 19, 2021
Dirty salons with dirty chairs and tables. There are no screens! Bottlenecks. Narrow distance between rows. And the most interesting thing: FlyDubai planes in Dubai are not adjusted to the sleeve, but buses are given for them. And first you wait for him on the ramp in the scorching sun, and then you drive from the board to the terminal for almost half an hour! It's an absolutely terrible experience.
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1
5
November 23, 2022
Old planes without screens, seats in the mud. Shame
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1
February 26, 2020
I was late for the flight because of the check-in desk, rebooked the ticket, paid the commission and still could not fly away, because they could not print the boarding pass, as a result, I did not board the flight for the 2nd time...the airport staff don't even want to help, they kick you around the airport, they say, figure it out for yourself.
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3
3
September 17, 2021
I thought about the company better. We sit for 3 hours on the plane. The reason for the delay is not explained.
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2
November 27, 2019
I would not have used this airline company for the flight, my suitcase was broken during transportation by this company, 2 wheels were torn out and a huge mint on one of the corners...
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6
4
July 2, 2019
Hello, I had a child taken off the flight today....there was no representative on the flight.the hotline was not answered within 1.5 hours...What should we do I don't know?
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6
3
August 12, 2020
Attentive staff favorable prices for flights
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2
March 16, 2020
The only airline that did not refund the cost of tickets during the coronavirus epidemic.
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4
1
March 26, 2021
I bought a ticket to quarantine and the money was never returned
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1
1
April 9, 2020
As long as I fly with this airline, everything suits me.
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3
2
December 8, 2020
Do not return the money! Only a voucher!
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March 21, 2021
Eh
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1