The Retreat Palm Dubai MGallery by Sofitel
82 reviews
February 16
Everything is at the highest level, especially the staff, very friendly 👍
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August 26
Nice hotel, great option
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1
July 20, 2022
I was on vacation for 10 days! Everything is super! The hotel is cool! The service is at the highest level! Everything is great, the pool is very clean. Huge respect to the staff especially Niraj
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October 27, 2023
This hotel is located on the farthest branch of the Palm Jumeirah. The hotel declares its new concept of Wellness, which is expressed, for example, in the fact that the hotel is a dry law. There are no alcoholic beverages in the bar, in the restaurant, or in the minibar in the room. But there is a huge amount of confectionery everywhere: buns, croissants, cookies, cakes and sweet soda. In general, everything that is necessary for a healthy lifestyle. At breakfast, you have to wait in line to get into the restaurant. The private beach is tiny, and there are no free sunbeds on it during the day. If there is still a free sunbed, then the umbrella will not open over it, since it is broken. And it's only $300 per day for one (breakfast is not included). Breakfast costs about $40.
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4
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January 10, 2022
We lived in this hotel from 01 to 08 January 2022. Booked through Booking.
First the positive (because there is not much of it):
- great breakfast;
- the sea is nearby.
And now, what didn't you like:
1. Upon check-in at the hotel, they demanded to pay 3,000 derham (60,000 rubles) deposit for possible damage to the property of the hotel. The website doesn't say anything about it. They promised to return it on departure, it's been 2 days since we've been in Russia, and they don't return the money.
2. The website says "we speak your language", but of all the hotel staff, this is 1 person at the reception. We saw him 2 times.
3. The number was positioned for us as Business +, in fact it is a common Standard. In Russian hotels, the lowest category.
4. Everything is paid in the room, tea, coffee, cookies, water, etc. Actually, for 50,000 rubles a day, you could do it all for free. When leaving, they took 800 rubles for a pack of cookies where there were 4 cookies. Tiny thieves.
5. Once I posted a Do Not disturb sign on the door for 2 hours. After that, they did not clean for 3 days. The cleaners are Hindus, terribly lazy. Only when I started complaining at the reception did the cleaning.
6. Towels on the beach are given out for painting! I've never seen anything like it.
7. The iron in the room is probably old, and of course the cheapest. Instead of steam, it "spits" gray-black water. If you decide to stroke white things, you can irrevocably spoil them. Naturally, no one will reimburse you for anything.
8. When checking out of the hotel at 12.00, they started calling every 5 minutes.with a request to vacate the room. Usually given within 1-2 hours extra. There's not a minute here, check out and that's it.
There are still negative aspects, but they are smaller.
In general, I strongly advise you not to book this hotel!
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6
2
July 20, 2023
Not a bad hotel with very nice clean rooms, a lot of children, but you can stay away from them)). The restaurant is so-so, but you can last for a few days. The beach is clean, but you can swim normally only in the morning, then shallow because of the low tide.
The manager at the reception was very helpful in all matters.
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May 11, 2022
I stayed at the hotel with my husband from 01.05 to 08.05, booked through a tour agency. After booking, I decided to read the reviews and was a little scared, but as a result: they did not take any deposit from us (which they write about in the reviews below), the room was always cleaned during the time, in the morning (at about 10:00), leaving for breakfast, I pressed the button at the door to the room that the room could be cleaned and coming back to the room at (12-13h) the room has already been cleaned. Always leave a lot of water in the room (drinking). there is no alcohol in the hotel, which means there are no drunks and there are no women with low social responsibility (which are full in other hotels). The food at the hotel is surprisingly very tasty, I advise you to take breakfast and dinner, since food is expensive in the city and not everywhere it is delicious for a European person. The beach is very clean, the sea is also clean, there are a lot of grouse, by the way, on the coast where few people can observe small crabs). And of course very nice, polite and understanding staff. In general, we were satisfied with the hotel)
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3
1
November 1, 2023
Very nice hotel, great location and excellent service
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1
May 31, 2021
The hotel is good, the food is excellent, the rooms are very clean, cozy. The bay is unusually clean, the water is warm, the territory, although small, is clean. The beach is constantly cleaned, the sun beds are comfortable. I recommend it especially with small and children. Yash nd rahul.
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3
July 16, 2023
A nice hotel in a quiet location on a palm tree, the beach is of course small, the breakfasts are on the level, for a relaxing holiday, you won't go far on foot, just a taxi.
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2
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March 21, 2023
In October there were jellyfish... huge and terrible... you can't enter the sea. The hotel is non-alcoholic... even for money, you can't buy a glass of wine.. the food is acceptable... that's it
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3
1
November 11, 2023
Everything is fine, the beach is great but the food is terrible. And so everything is new
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2
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November 23
Family holidays
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1
March 16
The price is much higher than the service itself and the quality …
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March 12, 2023
A chic hotel!!!!!!!!!!!!!!!The beach is small !!!We liked it!!!!
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2
March 15, 2021
I really liked this hotel! Insanely cool! There is an employee in the restaurant, her name is Muskan, she is very cheerful and responsive! Also very responsible. It will bring something, take it away. Such a hotel should be proud of
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3
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September 3, 2022
We rested from 23.08-31.08.
There was an early arrival, which the hotel was informed about, but of course there was no room ready for check-in. When checking in, they tried to charge 1050 dirhams for an extra bed for a child, although the voucher states that the extra bed has already been paid for, after long disputes, the bed was eventually brought free of charge.
The hotel is very ordinary, the deluxe room is small as standard. The food is delicious, detox cocktails are interesting.
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3
April 21, 2023
Alcohol free hotel, keep in mind.
Food, staff, etc. at the highest level.
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September 2
Great
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1
May 28, 2023
A quiet hotel. Very courteous staff.
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1
December 6, 2023
An average 3-4 star hotel
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3
June 26, 2023
nice hotel, not enough entertainment
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1
April 8, 2021
Thank you so much to Arslan and Sharif for cleaning our room! Always clean and beautiful! On 5 !
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3
1
October 18, 2019
A wonderful beach holiday. The pool and the beach are right in front of the pretty hotel building. Excellent responsive and friendly staff. We want to go back there again.
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3
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December 14, 2023
Everything is gorgeous!
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February 4
Perfectly 👌
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January 22, 2020
I had a rest in this hotel a year ago, a small but very decent hotel, good rooms, delicious food) and of course the present on arrival could not but please
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2
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November 8, 2021
Nice hotel. Everything is clean, neat.
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3
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July 7, 2020
Polite staff. Everything is nice and clean. I enjoyed it
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2
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April 20, 2021
Well cleaned in the RAhul room
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3
1
September 29, 2020
Excellent 4 star hotel
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April 20, 2020
There is a construction site nearby, the territory is small, at the reception they are chewing with payment at check-out.
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