Kempinski Hotel & Residences Palm Jumeirah
72 reviews
November 2, 2024
Top
June 9, 2024
The bestest hotel
January 15
Friendly staff, good service, well-groomed beautiful territory, nice beach, but the water seemed colder than in the city. a large nice pool, the water is always comfortable. They cook great, and if they could make coffee, there would be no price.
See original · Русский
November 2, 2024
Everything is there for a comfortable and relaxing stay. Beautiful beach and sea. Good restaurant and delicious food. A comfortable pool area. There is something to keep the children busy. All the staff is polite and friendly. I wish you good luck 🍀
See original · Русский
March 6
Ruined vacation, solely because of the irresponsible actions of the Kempinski hotel!!!!
Friends, honestly, I could not even think that a chain hotel of this level could cheat, lie, and extort money!!!
But everything is in order!
Tired, after a hard flight, my family and I arrived at the Kempinski Hotel for the first time in Dubai. After a fairly quick check-in, we were escorted to a room, but what was our surprise when we were given the wrong room that we had booked! We booked a room with a view of a Palm Tree with beautiful photos of water and sand, and we got a room with a view of bushes and a Barushnik, a Pub where music is blaring at the top of its voice and barbecue is being fried, with all the smells that follow from this!
After refusing to check into this room, which I had not booked, I was told that there were no options, and they could not solve the problem.
Then I called the support service of the Booking resource, and after a call to the reception, from the Booking side, they told me that they had one number for me, which they would now show. After escorting me to this room and showing me what the real view should be, which I chose, I was offered to pay an additional $11,000 for this room!!!!! For 6 nights!!!! Attention, 11,000!!!!
That's how they solved the Booking problem! They tricked me (by asking me to cut off contact with Booking, as my issue would be resolved), tricked Booking! They deceived everyone!
I called the Booking office again, and they offered me a change of hotel, with compensation! Which I did with pleasure! Noooo..... the story is not over yet)))
After my eviction, the next day, the amount for a day's stay in Kempinski was deducted from me!!! Which I didn't live in! I left, or rather ran away, to another hotel!
But after calling the same Booking Office, the money was returned to me!
By no means do I recommend this terrible hotel!
That's the price of your name! Your name!
The night manager and the girl at the reception are not at all interested in solving the guests' problems! When I said that I would write a negative review, they just grinned.
I would have fired them!
Thanks for the ruined vacation!
See original · Русский
1
May 22, 2024
A chic hotel, with wonderful rooms, impeccable and friendly staff, beautiful, comfortable and very cheap in the "off season". Private beach, swimming pools, water activities, although the bay looks somewhat sterile. Quite expensive restaurants, however, as everywhere in Dubai.
See original · Русский
1
March 2
Excellent hotel, service and rooms! I advise everyone) the staff is very helpful, the rooms even have washing machines, it is very convenient when you travel with children
See original · Русский
August 9, 2024
My favorite hotel on the palm tree! We were greeted warmly with drinks. Because we arrived early, we were offered to relax by the pool first. But literally 20 minutes later our room was ready!
Room - a full-fledged three-room apartment, three bathrooms, kitchen, terrace 🔥🔥🔥
The pool is temperature controlled, very comfortable. The beach is nearby, the water is clean
The breakfast food is delicious and varied
The territory is green, very beautiful
See original · Русский
3
December 12, 2023
Great!!! the room, the staff, the attitude towards the hotel guests!
A varied buffet:delicious, everything is fresh, freshly squeezed juices are great!
Thank you for the lovely presents that were found in the room every day! The cake in honor of the holiday was very tender and delicious!
And what cute towel figurines decorated our room after each cleaning:Butterfly dragonfly, dinosaur!
Thanks to everyone who has created a cozy and festive mood for us this week!!!
See original · Русский
3
April 17, 2024
This is a great hotel. Lovely rooms. Very helpful Russian-speaking reception. It's beautiful inside the hotel. There are a lot of sun loungers on the sea, clean coarse sand, a gentle approach to the sea, although the buoys are located quite close to the shore. But there is an anti-jellyfish net.
See original · Русский
2
1
October 27, 2024
Perhaps the best hotel in Palma! I have not seen cleaner rooms anywhere, the service is excellent. Premium class Hotel
See original · Русский
October 2, 2023
A wonderful hotel. The territory is suitable for a good and relaxing holiday. An oasis among the sands. Lots of greenery and flowering plants. The staff is attentive, the rooms have everything you need. I can't believe it's in the middle of the Persian Gulf on the washed sand.
See original · Русский
3
March 15, 2024
It's beautiful, of course.The water is not very pleasant in the swimming pool (the heating is weak).The playground is small but clean.There is no children's club.But we had our own pool in the room, but without a children's area....(the temperature was raised at our request). The buffet is quite rich and varied.I recommend.
See original · Русский
October 3, 2024
A beautiful hotel. It's a beautiful place. It's a little far from the center, but this is not relevant for everyone. And so everything is super
See original · Русский
July 30, 2024
The hotel is a solid four. Polite staff. For breakfast, regular water is provided for free, but for dinner it is already sold for 40 dirhams. They are not allowed to take water with them. Also, water is not distributed near the pool during the day (we went to the other hotel nearby, where cold water was distributed to everyone).
If it weren't for these minor issues with water, then everything would be fine.
See original · Русский
May 5, 2023
I really enjoyed my stay at this hotel.A real marble palace, beautiful decoration inside.Beautiful scenery around the hotel.Swimming pools for adults and children.I want to note that the pool has a very pleasant water temperature, compared to others.And what was most different from others and I liked that in the pool it was possible to include different modes of massage with water bubbles.The sea is beautiful, just like on other beaches.The service is at a high level.There is a playground for children.I will be happy to return there again.Thanks!
See original · Русский
3
January 26
Aerobatics . The staff greets you at the entrance and then accompanies you with their care throughout the rest.
See original · Русский
October 27, 2023
Great hotel. A magnificent ensemble of buildings. Clean sandy beach, comfortable pools. Delicious breakfasts at the hotel. You can have dinner and lunch in the restaurant with a sea view.
See original · Русский
January 3, 2024
The territory, the beach and the service are on the level! I especially liked the restaurant with Italian cuisine. Special respect to the boss! (I forgot the name, an Argentinean of Italian origin) and an African hostess girl😗
See original · Русский
August 24, 2023
It has been repeatedly, since 2020.
The territory is well maintained, the staff is friendly.
Minus one star for the cuisine in restaurants that is too simple for a 5* hotel, and for the fact that the hotel cannot remove stones when entering the sea in any way (since 2020 there have been fewer of them, an anti-jellyfish net has appeared), but still entering the sea is not super comfortable due to the presence of individual stones in the sea
See original · Русский
3
January 13, 2024
Everything is great! The pool is small, of course, but it doesn't matter. The sea is without jellyfish-there is a protective net. Everyone is friendly. A lot of Russian-speaking staff is a huge plus to 5 stars!
See original · Русский
3
July 16, 2023
Delight and unreadable emotions. In Kempinski Palm, you need to be on your own at least once to get high to the fullest and get maximum relaxation and pleasure.
Helpful, Russian-speaking staff. We were helped right at the hotel to solve all our wishes with entertainment, programs and field events.
Upon arrival, we offered to immediately issue a loyalty program to get cashback from our arrival and a favorable price with a fat discount on the following!
See original · Русский
2
January 7
Cozy, tasty, comfortable, ideal for a family holiday.
See original · Русский
February 21, 2023
Excellent hotel-apartment. Large territory, beautiful, although the neighboring hotel is more well maintained. A playground for older children, I would like something for kids. Very clean. The food is varied and delicious. The staff is attentive and responsive. I would love to come again!
See original · Русский
July 28, 2024
Amazing hotel!
Sea view from any area.
Delicious breakfasts.
A cozy place in general.
The caring staff from the hotel presented a cake and flowers on my birthday ☺️
See original · Русский
January 14, 2024
It's a great place. In general, they respond to their stars! The food is delicious, and the beach is great, relax by the pool or by the sea in comfort.
See original · Русский
January 10, 2024
A wonderful hotel, everything you need is on site,very cool food and alcohol👍👍👍I went on vacation on ng 2022.
See original · Русский
February 24, 2024
An amazing hotel! With a gorgeous territory , very green ! Thank you, the service on the beach is weak!
See original · Русский
1
April 10, 2024
Very beautiful territory, good cafe on the beach. Delicious food and good service.
See original · Русский
3
March 13, 2024
Good service, great food, for any gourmet, the area is fabulous, peace and quiet.
See original · Русский
4
November 9, 2022
Great hotel.Decent service, delicious breakfasts, a beautiful beach with enough, which is very important, the number of sunbeds and towels, polite staff, clean, cozy and quiet.
See original · Русский
3
April 27, 2023
The best hotel for families with children. Huge rooms, delicious food, all household supplies in the room. Nice beach.
See original · Русский
3
April 27, 2023
Super hotel for family holidays.Silence, sea pool, great breakfasts, In General everything you need for a relaxing holiday.
See original · Русский
1
November 21, 2024
Good. Comfortably. The territory is comfortable. The breakfasts are great.
See original · Русский
December 21, 2023
Super hotel, super service, chic interior, friendly staff.
See original · Русский
March 10
The beach is great. There are 90 Russians%
See original · Русский
April 27, 2024
Not a bad hotel, but I think it already needs renovation and freshness.
It's a long way from civilization))))
See original · Русский
2
2
May 31, 2023
Nice hotel, I like the beach and the grounds. An ideal place for a family holiday
See original · Русский
January 24, 2024
A place to relax with children. But the prices could be more affordable.
See original · Русский
May 5, 2023
Great hotel on the palm tree. Nice private beach, great staff.
See original · Русский
December 2, 2023
Everything is fine, the service, the food, only the water in the sea is cloudy, but this is typical for all beaches inside Palma.
See original · Русский
July 19, 2023
The territory is not large. Sun beds and the beach are generally on a C-grade, there are a lot of stones and garbage lying around. The reception works disgusting!
See original · Русский
1
3
October 17, 2023
Super! An ideal place for a relaxing holiday.
See original · Русский
January 15, 2024
A wonderful hotel! 10 out of 10. They will fulfill your every wish)
See original · Русский
January 24, 2024
awesome hotel, I advise everyone to go here
See original · Русский
3
June 1, 2024
Everything is fine, but jellyfish......
See original · Русский
2
October 31, 2023
Excellent family-run hotel. The first line of the sea.
See original · Русский
3
September 23, 2024
excellently
See original · Русский
July 22, 2021
Great hotel, good location, great view and there is no feeling of heat as in the center as it is located on an artificial island and sells well
See original · Русский
5
August 16, 2024
I liked everything... 😁
See original · Русский