I took 2 excursions in this agency: a jeep safari and a sightseeing tour of Dubai, I was not fully satisfied with anything.
The jipping was quite peculiar, we were put 5 people in the car - one next to the driver and 2 each in rows behind him. At the end of the car it is impossible to drive, because it is the tail that shakes the most, the windows in these places are small and there were also stripes in our car, so do not wait for the views. The coolest place is next to the driver, and in the back you just pray to get there without consequences for your stomach. The desert itself is cool, but going there and back was a challenge, especially if there is no view out the window, it just shakes like in a shaker. We were also promised a hookah, but in fact, a hookah is put on the table for a fee of 100 dirhams, and free - away from the show program, which, by the way, was quite exciting. As a result, local Arabs smoked free hookah, our friend decided not to keep them company.
My second tour started with nervous stress, which spoiled the whole impression. The fact is that all our days were already planned, so we also selected excursions for the dates. And when we placed an order, an agency employee recorded, sent, rechecked, recorded audio to the hostess 100 times, and we listened to him - whether everything was correct in directions and dates. As a result, we paid, and the checks came to us on WhatsApp the same day later, when the owner of this agency arrived at the office. It turned out (which is also my fault, because I did not pay attention) that for some reason my excursion on 30.08 was punched to me on 29.08. Although we paid attention 100 times that this day is not convenient for us, because we have dinner booked in a restaurant for the evening, which is also not easy to get into. And the tour ends with delivery to the hotel at 10 pm. As a result, I'm lying on the bed after a shower and I get a message that the bus has been waiting for me for 15 minutes, and if I don't come down in 5 minutes, they leave without me and no one will return the money to me.
Firstly, I agree that I did not check and I am to blame, BUT! when they repeat to you 1000 times that I CANNOT go on this tour on 08/29, it was a matter of principle for us, and you punch it to me on this day, then you EMPHASIZE to me that it will take place only on this day day and if it is inconvenient for you, we will refund the money, and if you can replay the plans, then keep in mind that this is still the 29th, not the 30th, and not just drop the check without words, as if everything was on previously agreed terms. And secondly, telling me that my $80 is just burning up if I don't come out in 5 minutes is also not client-oriented. I would not use the services of a guide and transport, so it would be logical to deduct from the cost of the tour only the cost of tickets purchased for the facilities, especially when it was YOUR fault. Of the minuses, they also pick up all the hotels, mine was the penultimate one, so sit down in the remaining seats, and that is, as you have to and most likely on uncomfortable ones. And at the end of the bus, the guide is deaf and bad. And the rest, in principle, is interesting.