This is a reopened hotel that called swissotel Al
Murooi. Good but not the best for that price in Dubai Downtown. Strong 4 of 5 from my pov.
Staff are polite and always open to support you, but the internal process sometimes are not clear, for instance, why they call in your room 30 minutes before your checking out, and then they don't check it, and you have to wait while they check your room and bar for extra points...Idk.
And secondly, I went to this hotel in May, 2023, there was renovation of indoor areas, including swimming pools.
Breakfasts table are not rich for 5 stars hotel, but it's enough for start your productive day.
Positive side is location of this hotel. This is the almost best option if you plan visit Dubai Mall areas,
5-10 minutes by walk.
The nearest beach is La mer, around 15-20 minutes by car.
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Aziz Soibov
Level 2 Local Expert
July 22
Excellent and location is perfect
Кирилл Голубев
Level 12 Local Expert
June 10
Great location, friendly staff, huge beds, spacious rooms.
The breakfasts were very tasty.
The indoor park is also done wonderfully.
The location is beyond praise.
We recommend it!
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Алексей Попов
Level 13 Local Expert
May 4
Swissotel Al Murooj is located in Dubai, close to the Dubai Mall and the Burj Khalifa Skyscraper. The rooms are clean, the beds are comfortable, there is a view of the skyscrapers. The hotel has three swimming pools, one of them is heated. Wi-Fi is available throughout the hotel. There is animation and sports entertainment for children. The restaurant offers a variety of dishes. Guests can use the shuttle service to the city center and other attractions.
Of the cons, this is not a very new interior.
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Оксана Мудрая
Level 10 Local Expert
February 16
Swissotel Al Murooj is very well located in every sense, near the metro, 10 minutes to Dubai Mall, convenient access for taxis. The staff is mostly English-speaking, but there are Russian speakers at the reception. The breakfasts are standard, the dinners are delicious. Every evening a new theme (marine, Italian) The room we were given is not very good, without a balcony, the curtains are strange, dirty, the windows do not open. The room is spacious, but tired, in need of repair. We did not change the room, because we came only for the night. About cleaning the room, they had to remind us, they forgot about us. The staff is helpful and polite.
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Павел Бабарыкин
Level 10 Local Expert
March 22
We traveled with a family of 4 people, we had a room of about 80 sq.m. a lot of space, cozy, comfortable - the room has two bedrooms, a living room, a kitchen, a washing machine, a stove, a microwave, a kettle and a full-fledged refrigerator, 2 combined bathrooms and another just a toilet, a terrace with a view of skyscrapers
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валерия фатейчева
Level 6 Local Expert
March 23
We took a 2-room apartment. The room is already quite shabby, but overall OK ... very comfortable beds, slept super well.
The cleaning is mediocre. We had the room cleaned once. Vacuumed for show only in the living room, the vacuum cleaner was not turned on in other rooms. Washing dishes is a plus. The refrigerator did not freeze at all, yes, the masters were ready to come, but only in our presence, we were always walking somewhere and there was no time for that. But I want to go to a room where everything is ready and working, given that the hotel claims that it is 5*.
The breakfasts are great!! Diverse, everything is there.
The pools are good, but there are few sunbeds in the far pool, which is for residents. The road to the pool is a separate topic, in order to get there, you need to complete a quest. But of course you get used to it.
The spa complex. Bad. Haman is not working. The shower is only hot. After training, well, not at all. The Jacuzzi is broken.
Transfer to the beach. The horror! No one warned that there are no towels, umbrellas, or sun beds on the beach! Google assured us that everything is on the beach. But no. +32, and there's nowhere to hide with a child. The nearest shops are closed, there is a construction site nearby. There are a lot of people, all huddled under the shade of trees. Maybe when everything is working, and there is a rental of sunbeds with umbrellas, the beach is nothing, but we were unlucky.
I advise Mamzar beach, drive 15/30 minutes depending on the load of the road, 60/80 dirhams, entrance is 5 dirhams, but it's super! Several coves, lifeguards, a park, rental of sun beds, umbrellas, there is a barbecue area, white sand.
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Татьяна
Level 5 Local Expert
July 6
We were given a view of the garden and pools, as well as a high floor - as we requested. It's usually hot everywhere at this time of year, but when swimming in the pool, we didn't really notice the heat- I think because there's a lot of shade and a garden. I really liked the food: there was a huge vat of pilaf with almost a whole lamb, and sushi, and seafood, even the freshest oysters and lobsters.
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Zharg Tcyr
Level 21 Local Expert
April 7
The hotel is located in the center of Dubai. Within walking distance of Dubai Mall, Museum of the Future, Burj Khalifa. You can immediately note the inconvenience of driving a car to the hotel. There are always a lot of cars that are not clear what they are doing and who they are waiting for. The hotel itself is not the first freshness. The reception area is very small, all sofas and armchairs are always occupied.
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ААВ
Level 20 Local Expert
February 6
The location is ideal for city walks, but the hotel itself is very tired, breakfasts for three, weak too
The service is good, the staff is polite, but repairs definitely need to be done
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Леся
Level 11 Local Expert
June 13, 2023
I liked the hotel, the green area in the center of Dubai is just a godsend!!! The pool is small, but there was enough space. Very convenient location, Dubai Mall walked every evening, there is also a subway. They took full board and for good reason, at lunch and dinner they tortured them with fish delicacies-crabs, lobsters, oysters, etc. Baking is generally a separate topic!!! Breakfasts are weak. Everything is fine in the hotel, except for the shower, uncomfortable, not regulated, perhaps that's all. I definitely recommend it!
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Анна Кашникова
Level 9 Local Expert
July 26, 2023
I liked this hotel! The rooms are large, the repair is not new, everything is working properly, clean, without complaints. Breakfast is good and long. Dinner is also until 22:00, convenient. There is a pedestrian road to the Dubai Mall, if it's not hot, then you can walk to the Museum of the Future, and to the metro station.
The territory is small, if not combined with apartments, the pool is small, but with temperature control.
There are several bars at the hotel, but they do not interfere, there is no noise.
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Дмитрий Иванов
Level 6 Local Expert
November 6, 2023
Disgusting hotel. It doesn 't even pull for 4 - . Solid 3 with a minus. Don't ever come here. The photos are beautiful only on the Internet, from + a good location to Dubai mall and fountains, a clean snow-white bed is all. Not bad food, decent. The territory is not all at guests' disposal, well, when you walk through it, you will see how everything is dirty, dirty, the apartments have a separate story in the rooms, the sockets are not euro, you need to run to splice adapters in order to charge your phone, laptop, dirty, the curtains are crumpled, the tulle is dirty. If a video could be backed up to the review, then I would definitely post it. Who writes positive reviews, they are probably sloppy themselves and this is the norm for them. While we were checking in, we changed three rooms, as there was a stink in the rooms. The carpet is all old worn out. In short, fuuuu.... well, in general, we wanted the center did not want 1 line to the sea. Now I regret the price is about the same, and everything is so bad from the sea. It's better to take it closer to the sea for this money. Well, or take a 4-star hotel and there will be savings and you will not see this horror for such money, it is better to spend them in Dubai, they say.
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Андрей Андреев
Level 8 Local Expert
April 10
Great location, across the street from Dubai Mall and Burj Khalifa Square with singing fountains. Excellent breakfasts. I do not recommend taking rooms with a view of the road - it is very noisy!
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Екатерина Гирилюк
Level 8 Local Expert
August 13, 2023
Great hotel. The food was delicious , the variety was great, the staff was friendly, shampoos, coffee, tea, cream were added to the room every day. The pool is fun, cool - we are delighted
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Елизавета Вербовая
Level 3 Local Expert
July 7, 2023
The hotel is located across the street from the Dubai Mall, Burj Khalifa, which is very convenient for business trips, shopping enthusiasts and active tourists. We were out of season, we went! The rooms are large, comfortable, the food is excellent, the service is arranged. I recommend it!
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Besika
Level 11 Local Expert
October 4, 2023
The location is the best, but the hotel needs renovation, it does not pull for 5 *.
The breakfast is good, varied.
In the courtyard there are good restaurants and a small swimming pool with a beautiful green area
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Юлия Титова
Level 11 Local Expert
October 23, 2023
The hotel is very convenient because it is located 5 minutes from the Dubai Mall.
The rooms in the main building are very tired. We were especially surprised by tightly closed windows that cannot be opened)
In principle, the hotel is suitable for a couple of days, since everything you need is nearby.
The food is good enough, there is a small swimming pool with a children's paddling pool. There are not a lot of sunbeds, but there are usually not very many people, so there is an opportunity to lie down at any time.
The outside of the hotel is neat, as I understand it, this is an Indian hotel chain. For this reason, the aroma of spices and something Indian will meet you in the lobby)
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Александр П.
Level 17 Local Expert
November 22, 2023
The hotel is a little tired and the rooms and the territory. A wonderful restaurant. The food is very tasty. The main advantage is the proximity to the Dubai Mall. We went every day. I recommend.
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Полихновская Светлана
Level 4 Local Expert
March 26
I like the location, a good hotel in the center, if we proceed from the concept of price-quality. The food is very good and varied.
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Виталия Курильская
Level 8 Local Expert
April 1
Just chic and wow. The breakfasts and dinners are delicious, the cleaning is good, all the staff are always polite and friendly🤩
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Домнич Евгений
Level 14 Local Expert
July 7, 2023
Probably the best hotel, the closest to Dubai Mall... This is especially convenient when it is very hot in Dubai!!! And what else is good about this hotel, the fact that it is an Oasis among the desert and stone jungle! But there are also disadvantages, the staff at the reception is not quite professional and blunts ...
At least, I was unlucky... And the hotel itself is of course already podubitenky....(
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I L
Level 30 Local Expert
November 25, 2023
The hotel is nice, but battered. Some rooms are just terribly old and smelly, but there are also normal ones that are better preserved. The rooms are always very cold. Location, service and food for 5. The territory is small, but green. Dubai Mall is 10 min walk away. For breakfast, the plate can not be left unattended on the table, birds can eat everything
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СЕРГЕЙ Б.
Level 2 Local Expert
July 26, 2023
The hotel is at best 3 stars.I arrived at the hotel on July 14 at 9 am, checked in only at 15 o'clock, took a deposit of 300 dirhams, but when leaving on July 25 at 6 am, the deposit was not given, they brazenly said that they did not take anything, although in Dubai they always take a deposit.There were breakfasts and lunches.Because they settled in late, they changed our lunch for dinner.At dinner, the administrator was very surprised and approached us ten times with deep questions, how, why, who and why, and so that there would be no more of this, etc. without giving us a normal meal.The breakfasts are monotonous, the same sausage, omelette, cucumbers and tomatoes, which were absent the last time at all. Fruits bananas,oranges,apples,melons,watermelons, often end all at once never happened.Breakfast is until 10.30, but the Arabs come late and no one throws them out.Dinners are just awful, one kind of soup is not delicious, the best was broth with small pieces of chicken.There is no fruit at all.Lunches are bad and they are, for unknown reasons, more expensive than dinner. The service in the restaurant is disgusting, few people come for lunch, because he is not very.The Negro waiters carry the juice for 20-30 minutes, even if there is no one in the restaurant hall and if the Arabs come after you, they are served first. I've been to many hotels in Dubai and in threes, fours, fives, but this one is the worst.The room cleaning is excellent, it is done every day, the change of linen is the same, the pool is small, the Lifeguard does not care, the children swim to the adult territory, where the depth is 160 cm, but he does not chase anyone, just smiles.On weekends, locals come, in their clothes (dirty in appearance), they swim in the pool in droves.One bus goes to the beach at 10.30 and picks up from the beach about 17 hours, two or three people go there, because the beach is a small bay with rocks, unkempt,urban.I used to rest in ATAN hotels, it is several times cooler, although the four, the hall is better than many fives, they feed for slaughter and are much cheaper, 8 bus routes a day in different directions, not one.By the pool, the racks are almost always free, they give out towels.
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Ольга Котова
Level 12 Local Expert
April 10, 2023
Nice big clean rooms. Daily high-quality cleaning with bed linen replacement. The buffet is varied. They cook delicious. The staff is very attentive and extremely polite
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Вик
Level 6 Local Expert
May 23, 2023
The location is super, but the numbers are no longer fresh, a lot of little things don't work and they don't react to the mandibles. The safe broke almost immediately, the lock in the toilet door too)
We were with friends and 4 liters of jager, so we didn't pay much attention)
The food is excellent, I recommend taking breakfast and dinner. The basik is also normal, there is a sauna and a small hamam.
In general, the hotel is not bad, again, the location next to the Dubai Mall and the metro takes its toll.
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Дмитрий Чариков
Level 11 Local Expert
January 11
Great location
An attractive combination of price and quality
Good breakfasts heated swimming pool
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Anna GLazyrina
Level 15 Local Expert
March 9
Next to the Dubai Mall. Awesome landscape. The pool is small, really. I recommend anyone who wants to stay in the city.
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Farruh Abdullaev
Level 4 Local Expert
January 5
Friendly staff. It's a little cold in the rooms, but we immediately turned off the air conditioning. A huge selection of food. The rooms are clean, there is no smell
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Nastya
Level 13 Local Expert
February 19
Let's just say the impressions are ambiguous. The location is great. The pools are good. The breakfasts are not bad. BUT we were first settled in a terrible building - Gardenia. The room is old. The hall is smelly. Midges. The balcony is small and covered in bird droppings. I burst into tears. I called the reception and swore for a long time. I tried to return the money. As a result, we were accommodated in the building where the reception is. It's a completely different matter! There are even more accessories in the bathroom. The linen is good. The room is clean and the balcony is large! And they gave me a free stay in the room at check-out.
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Юрий Косарев
Level 9 Local Expert
February 7
Nice hotel, live in the very center, walking distance to Buj Khalifa, Dubai Mall, metro
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Нуриагомед Алиев
Level 5 Local Expert
January 6
There is nothing positive about five stars. The hotel has apparently not been renovated for a long time, the management is weak. There is nothing good in the rooms, starting with towels and furniture, more or less normal with food
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ИТ
Level 9 Local Expert
September 29, 2022
It's not a long drive to the hotel from the airport (by the way, neither a certificate, nor a PCR, nor a health declaration, nor an appendix were required at Dubai Airport). Upon check-in, we paid 200 dirhams for the tour.collection, in 10 days. The Russian-speaking administrator gave a small number for 10 fl. with a view of the construction site, but they asked to replace it with a better one as a gift for others, moved the next day to a spacious room on the 9th floor, with a large TV, a coffee machine, 0.5 water (special thanks to the cleaner, replenished the water every day), there were bathrobes, slippers, soap, lotion, gel, shampoo, there is no dental kit. There are a lot of sockets, all kinds of plugs are inserted without an adapter. I was very pleased with the presence of an ironing board with an iron. The air conditioner can be turned off by yourself, the view from the window is super, the window itself opened and the husband watered the growing bush, which after 10 days noticeably increased in size. The breakfasts were excellent - they fried a delicious omelet or scrambled eggs, there were cakes, nutella, various jams, honey, cupcakes, Arabic tortillas, toasts, puffs, croissants, samosa with lamb or herbs, couscous, rice, baked potatoes, sausages, fresh and stewed vegetables, gravies with chickpeas, sauces, nuts, raisins, fried mushrooms, 3 types of sausage, oatmeal porridge, dry flakes, various cheeses, including with mold, lychee, pineapples, watermelon, peaches, papaya, melon, oranges, yoghurts, natural mango juices, multifruit, coffee, black tea, etc. Tranfer to La Mer beach with a view of the Burj Khalifa, 2 times, with a sandy shore, excellent entry, but there are no free sunbeds and towels from the hotel, costs ~6000r. The location of the hotel itself is excellent, you go out to the right and have a view of the Burj Khalifa, there is also a passage to the metro. We took a sightseeing tour from Fan San, we really liked it and we traveled a lot ourselves. The MMI liquor store is located at the Emirates Towers station, just behind the KFC, selling only by passport, do not forget. We ate seafood, bought it ourselves at the fish market, and cooked it nearby in a cafe. And in general, it is convenient to get from our hotel by metro to any place, so next time only here!
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Екатерина М.
Level 16 Local Expert
May 21, 2022
The hotel is 15 years old. Tired. What you see in the photo is an apartment complex and a large swimming pool has nothing to do with the hotel. The hotel itself is a building on the side with a small pool, if you want to swim, I do not recommend it. The rooms were repaired apparently. But there are remnants of the past. The curtains are crumpled ancient. A gnawed door. There is Internet, but it does not fly. Russian Union Pay cards are accepted, as well as everywhere else in the district so far. Breakfast is monotonous and not delicious. The water pressure in the shower is wonderful. The hair dryer is good, but to blow you need to keep a tight button, the finger gets tired. Shapmunki are as simple as possible. There is a bathrobe and slippers. The bed is pleasant. But the mattress and pillows are hard. I'm in agony. I understand people who drive with their pillow now. The pillows themselves under the pillowcase are all in pellets.
Nearby in 5 minutes on foot Dubai Mall. At the reception, they also bought tickets to the Museum of the Future with a markup through resale. Not to get there for the next dates. In general, you can live, but I will not come a second time. How good reviews appear: upon arrival, you are asked to scan the quarkode, and then they say they will help. They give a rating of 5, and add a review. Well done!)
By the way, a hotel from the Accor system, if you book on their website, you can catch good discounts, they have many more hotels in Dubai, including much better and cheaper!
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5
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Антонио Монтана
Level 21 Local Expert
August 7, 2023
The system of operation of the hotel is at the level, but there are nuances in nutrition + they take away the guest money from the client unreasonably and do not return the mini bar is very expensive
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Имя Фамилия
Level 13 Local Expert
February 6
It only pulls at 3 stars. Dinner and breakfast are delicious, the cleaning is done superficially, everything else is worn out
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ShredGuardPlay
Level 12 Local Expert
December 23, 2022
The hotel is not bad, but the staff performs simple requests for a long time or refuses to do something. Also, we have a special diet for a person and he can't eat a lot of things, which we wrote a letter about in advance, as a result, upon arrival, the staff at first refused to cook separately at all, and then managed to at least get a separate dinner from them. Yeah.
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ирина Полина
Level 19 Local Expert
March 28, 2023
A cool hotel, but with a clearly inflated price tag. The views from the room can be on the roof (visor) above the entrance.
The room is cozy, but noisy. Looks like there's a nightclub nearby.
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Виктор Р.
Level 3 Local Expert
December 23, 2023
Advantages: location
Cons: EVERYTHING!!!
Staff, service, rooms are dirty, just tin.
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Олег Штанов
Level 15 Local Expert
January 17
It's a good place. Not far from Burj Khalifa and Dubai Mall.
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Юрий
Level 9 Local Expert
July 25, 2023
A fairly large deposit amount, which was returned 2 weeks after the tour operator calls! Everything else was fine!
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a a
Level 22 Local Expert
July 8, 2023
Great hotel! Comfortable, clean. Good breakfasts, beautiful courtyard. Near Dubai Mall and Burj Khalifa
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Aliska Stavskaya
Level 10 Local Expert
March 22, 2023
I advise you to walk to the Dubai mall in 5 minutes, a taxi is always at the entrance, the bed in the room is very large and comfortable!
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Munisa Abduvohidova
Level 4 Local Expert
March 16, 2023
Very nice hotel! The employee of the hotel is also a good restaurant, too, excellent
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Olga
Level 4 Local Expert
February 11, 2020
The hotel is wonderful! The room is spacious, the beds are comfortable, the cleaning is beyond praise! The grounds and pools for the center of Dubai are gorgeous!The location is great!
Of the minor disadvantages: only one Russian-language channel, very expensive meals, transfer to the beach only once a day (we never reached the sea).
And in general, I really liked everything!
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5
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Ира Г.
Level 3 Local Expert
November 24, 2019
Cool hotel near Burj Khalifa, Dubai Mall, fountains. They took me to another hotel in the chain by the sea, which is very convenient. The breakfasts are very tasty. Inside is a green area. The service is of a good level. We stopped twice - in February 2018 and April 2019. We are ready to recommend it to everyone!