I express my sincere gratitude to the staff of the consular department for their assistance in requesting and receiving my personal documents, which I left at the Baku airport during my trip to Azerbaijan. My request was fulfilled promptly, the attitude of the staff is attentive and polite. Sincerely, a veteran of military service and combat operations, Clean S.K.
See original · Русский
1
Коробкин Владимир Григорьевич
Level 2 Local Expert
September 21
I have been unsuccessfully trying to issue a power of attorney for two weeks now. It's impossible to even get an appointment.
The event in Russia, for which a power of attorney was needed, has passed, the fee has been lost. The ticket is lost because the departure date has passed.
Answers from the Consular Department: read the instructions, wait.
See original · Русский
1
Фарид Алиханов
Level 3 Local Expert
April 12
I would like to express my deep gratitude to all the embassy staff.
Two days before the return flight to Moscow, I discovered the loss of my passport. I didn't have any documents on my hands, they promptly helped me, gave me advice. Thanks to their help, I managed to get a document authorizing entry to Russia on time in 1 day, I fly in the evening, and I manage to go to work on Monday. Once again, thank you very much!
See original · Русский
5
1
ирина б.
Level 5 Local Expert
December 1, 2023
I want to express my gratitude for the help provided to me. At 22, I sent my son to study in Azerbaijan with his father at 11 kcc. The unexpected happened , two months later the father was imprisoned, and the son was left alone with strangers and without registration. The Russian Embassy quickly and promptly helped me take my son out to pick up documents from school (since they did not give them away without parents) and put me on a plane accompanied by an adult to Moscow. Low bow and gratitude from the bottom of my heart. Also, thanks to the Russian deaspor, they acted together. Thanks to them, my son returned and was able to finish school, pass the Unified State Exam and enter law school.
See original · Русский
8
1
Фома Бабай
Level 2 Local Expert
September 3
The complete lawlessness of the Embassy of the Russian Federation in Azerbaijan makes it very difficult for citizens of the Russian Federation to get an appointment with the ambassador or even impossible
See original · Русский
Вахид Халилов
Level 4 Local Expert
January 19
Many thanks to all the staff, I want to express special gratitude to Adzhiev Magomed Abdulakimovich.
See original · Русский
2
A.П.
Level 2 Local Expert
July 19, 2023
Wonderful service! Everything went quickly and clearly. The most important thing is a questionnaire and copies of documents with you. Due to their absence from me, I got an appointment later (I had to run to print it out) and nevertheless they were not accepted at my time and did everything quickly and efficiently. I'm looking forward to my new passport!
In addition, I think that the site is made very simple for people. It's very easy to sign up and keep track of your queue. If you do everything according to the instructions, then there are no problems. The only thing you need to be able to do is read. The whole process from the very beginning to obtaining a passport takes three months, of which the last 1.5 months is the production of the passport itself.
Good luck to everyone!
See original · Русский
3
4
Инкогнито 3391
Level 2 Local Expert
April 16
I want to express my gratitude to Ruslan, the employee, for the good attitude, thank you
See original · Русский
2
Василёк Ромашка
Level 3 Local Expert
July 17, 2022
I don't understand people who, having learned nothing on the website themselves, start complaining about the work of the Embassy. Everything is convenient for them. I took an electronic queue, prepared a package of documents and went to the reception on my ticket. When something was not clear, I asked questions by email. Not a single letter was left without attention. I received quick answers to all my questions. The Consular Department is served by polite staff, everything is explained intelligibly and clearly. Thank you very much to the staff of the Embassy of the Russian Federation.
See original · Русский
12
12
Антон Брауэр
Level 4 Local Expert
January 25, 2023
Compatriots work very clearly. The main thing is to arrive on time and print out the coupon and questionnaire on the website in advance. Also take with you copies of the foreign passport and the passport of the Russian Federation. They'll take a picture right away. Then they will be sent to the Yelo bank to pay the commission. I paid 139 manats, taking into account the bank's commission.
See original · Русский
5
6
Алексей
Level 6 Local Expert
May 11, 2023
After reading and listening to reviews, I thought there would be trash and fumes. It turned out to be a normal institution, they were friendly, asked for documents. We issued the documents, told them to pay and bring a receipt for payment. After tracking on the website when it will be possible to come pick up.
See original · Русский
4
5
Алыев Ф
Level 6 Local Expert
March 15, 2023
They are rude, rude and do not solve the issue at all!
And please tell me why you write numbers if you don't answer them. And if you answer, then no one knows or knows anything. I may have called more than 200 times a day and no one answered the call.
See original · Русский
13
8
Валерия Ц.
Level 6 Local Expert
December 9, 2021
I have not been able to stamp my citizenship for my child born on the territory of Azerbaijan during the pandemic for two months in order to start making a passport. It is impossible to get through to the consulate, no one answers. And if they do, it's complete nonsense. "The e-mail opens in two weeks at 3:00 am," the operator said, for two months I have been coming in every morning at 7 am, everything is busy. I waited for 3:00 a.m. to finally take this queue, it turned out that the operator deceived not at 3:00 and not at 3:15 and did not open. And I also closed my eyes to the fact that the operator was rude and proved that even now there is free time that can be booked, even for tomorrow, and when I asked her to open it on her own and look, because this is complete nonsense, the operator looked and all she could say was "I don't know, today was free, and now there is no" so it's clear to me that it was once free, but I need up-to-date information and if not polite employees, then at least without rudeness. You completely forgot that you work FOR the citizens of Russia, so there should be elementary respect and order should be put in order, otherwise it feels like you have no leaders at all or doubts about their competence appear.
See original · Русский
11
3
Nadja198384
Level 2 Local Expert
February 13, 2023
It's impossible to get to them in any way, it's impossible to always be unavailable in their records, always complete, as if they have everything to record well, I don't know how to record if they all complain here that they can't get in
See original · Русский
7
3
Адил А.
Level 6 Local Expert
November 10, 2022
We have not been able to register for citizenship for a newborn for 11 months. Rudeness at the highest level👍🏼 the phone is answered 300 times, and no useful information is given. In general, some kind of vicious circle, there is no way to get there and no way to get help.
See original · Русский
15
3
Соlombo
Level 6 Local Expert
December 3, 2021
In 2020, in April, he filled out a questionnaire from the Russian Embassy for himself and his spouse to leave Azerbaijan during the pandemic. In August, we received a notification that we were ready to leave. We answered in the affirmative. We left Baku on comfortable buses with air conditioning. At the border, they suffered, both from one side and from the other. We switched to old buses with air conditioning, but the driver managed to save on the air conditioner turned off in such heat. In general, we got to the sanatorium in Manas, settled. Two weeks of rest with three meals a day. By plane and to St. Petersburg. We even took a swim in the sea. Normal. Yes, embassy employees are not embassy employees.
See original · Русский
2
1
Назарова
Level 3 Local Expert
August 28, 2023
Good afternoon, I got through today from the first time. They politely answered all my questions.
See original · Русский
5
2
bf
Level 2 Local Expert
November 9, 2023
After a month of waiting in line, they refused to accept, because, you see, they did not bring a copy of the passport, although any organization can make copies themselves. I have to sign up again and wait another month
See original · Русский
4
2
Ибрагимов Ильяс
Level 5 Local Expert
December 3, 2021
In August of this year, they handed over documents for a foreign passport, a month later they were invited again, they thought the passport was ready, they said that the signatures were different, like the bottom of the line is not minted.The second time in September was signed for novo. 02.12.2021 g still have not received a passport.I call from Russia to Azerbaijan, they take me from the embassy and say that you call the consulate, they don't give me any information. And I called the consulate at least 50 or 60 times, they never pick up the phone, not once.
See original · Русский
6
1
Torgunakov Dmitriy
Level 19 Local Expert
May 4
We promptly helped to get a certificate of return, thank you
See original · Русский
Azer Agayev
Level 7 Local Expert
May 28, 2023
Extremely boorish and incompetent staff. It is impossible to reach by phone. A very stupid and buggy site.
See original · Русский
6
1
Максим старший
Level 7 Local Expert
May 15, 2023
We have not been able to take an online queue for a foreign passport for more than a month. How to do this? it's not clear
See original · Русский
2
1
Роман К.
Level 6 Local Expert
March 11, 2022
They came to find out if the land border was open. Everyone at the entrance was told, explained. For tourists, you can get out through the land border. Information from the embassy doors in the photo
See original · Русский
4
2
Aysel
Level 3 Local Expert
April 14, 2021
Please tell me why you write numbers if you don't answer them. And if you answer, then no one knows or knows anything. I may have called more than 200 times a day and no one answered the call. It is also very, very difficult to get to the reception. For a birth certificate for a child, I went 5 times, they were rude and did not answer questions. It's terrible just what kind of attitude to people, especially to compatriots. To get through, you need to wear out all your nerves, but it's not a fact that they will help you!
See original · Русский
24
1
Марина
Level 4 Local Expert
January 15, 2021
For the first time during my stay in Azerbaijan, I encountered rudeness - and to my regret, it turned out to be an employee of the Russian Embassy "regulating" the queue at the entrance. And most importantly, to the remark and words about a possible recall, this employee replied that he didn't care. It is a pity that such an attitude towards compatriots who, for various reasons, found themselves in a "pandemic" in a foreign country. And yes - regardless of the weather, the queue is outside.
See original · Русский
31
1
Диана Шакирова
Level 4 Local Expert
October 20, 2022
How can I contact Elchin Khalilov ? Who wrote about what can help with the registration of a foreign passport
See original · Русский
2
Elcin Xalilov
Level 2 Local Expert
February 14, 2021
Адвокат посольство Российской Федерации в Азербайджанской Республике.
Помогу в оформлении и получении заграничного паспорта РФ, восстановлении заграничного паспорта, получении свидетельства о возвращении в Россию, замене заграничного паспорта, заполнении бланков для получения заграничного паспорта РФ
Vekill Embassy of the Russian Federation in the Republic of Azerbaijan.
I will help you fill out the forms for obtaining and formalizing a foreign passport of the Russian Federation, restoring a foreign passport, obtaining a certificate of return to Russia, changing a foreign passport, obtaining a foreign passport of the Russian Federation
See original · Azərbaycan
14
6
Ксюша Александровна
Level 6 Local Expert
October 24, 2020
calls are not answered, there is no information about the return from Azerbaijan to Russia. if anyone is interested in quarantine, I will say this, everyone is quarantined in a row, both pregnant and elderly and with children. moreover, the living conditions are terrible. people are treated like prisoners, and as if everyone is sick. it is not allowed to leave the room. fed 3 times (although there is a plus) there is drinking water (cooler) stock up on water, slippers, chemicals. in general, take everything you need for living. you won't be able to go to the store. they don't let you out anywhere. patience to everyone
See original · Русский
17
3
СЕРГЕЙ
Level 4 Local Expert
January 11, 2021
It feels like the whole consulate is sick with a pandemic. Well, you have some kind of IT specialist, let him update the information on the site. You can't treat your citizens like that.! Next time, at a meeting with Putin, I will definitely ask a question about the work of Russian embassies
See original · Русский
25
1
Anonymous review
July 1, 2020
I believe that nothing will help to improve the situation in this organization. They cannot be reached, they do not respond to letters, they are rude and rude. I don't know who they think they are..... It's all the fault of the bosses, who do not control the process of their work, and perhaps encourage such an attitude to work and to people in general. In a word, if you get into trouble, don't expect any help from them!!!
See original · Русский
37
3
Виталий Г.
Level 2 Local Expert
April 30, 2021
Complete chaos. Phone calls are not answered
. It is impossible to make an appointment. At the entrance to the embassy, the administrator is rude.
Guys, let's all together write a complaint to the Russian Foreign Ministry
See original · Русский
30
1
Гасанали Ф.
Level 2 Local Expert
September 13, 2021
It's just a shame to treat your own citizens in another country so disrespectfully, then why are you sitting here getting a free salary, shame on you
See original · Русский
9
1
Варг
Level 8 Local Expert
April 20
There is no help on my mind.
See original · Русский
Samira Babaeva2011
Level 3 Local Expert
July 14, 2020
Yes, answer the calls already!!!!!
It's terrible!!
Do they even read reviews interestingly?
Why such a negligent attitude to work? Why don't you answer the phone?
Just need to complain higher! Then you will get a knock on the head!
See original · Русский
30
3
Фа А.
Level 3 Local Expert
July 18, 2022
Rude employees, it is impossible to get through, it is necessary to write to the President of the Russian Federation
See original · Русский
3
2
Мухаммад Ш.
Level 3 Local Expert
July 27, 2020
No one answers these numbers, why did they put an emergency number if we are calling all day even though you are working? My son has been there for half a year, he is 16 years old when will this road open?
See original · Русский
10
1
Sadet Huseynova
Level 3 Local Expert
March 14, 2021
Hello!Tell me, please, are they allowed to come to Baku from Russia?If they buy a ticket in Moscow, will they exchange it?Please tell me aaaaa
See original · Русский
1
Subik
Level 15 Local Expert
February 24, 2020
I was able to stay at the embassy itself. I will say one thing - if you get into trouble in Azerbaijan, then do not expect help from the Russian embassy in this country. Horseradish to get through, this is one time, and secondly, not even to approach the embassy building.
See original · Русский
39
5
Фаиг Г.
Level 5 Local Expert
October 12, 2021
Service 0 it is impossible to get through no one answers why is there an embassy at all
See original · Русский
2
1
Рашад Наджафов
Level 4 Local Expert
July 2, 2020
There's nothing good I can't say. There is even a bribe.(if there is someone to give through.and the problems will be solved for a shorter period than usual.)This is usually not surprising for Azerbaijan. And the Russian Embassy in Azerbaijan is in the same spirit.☹️☹️☹️
See original · Русский
14
2
Sadiq B.
Level 2 Local Expert
April 17, 2019
For several days I want to contact the consular department , I called more than 300 times , they never answered my call , I was on bed rest , I wrote to the mail , they didn 't even read it ...So I 'm wondering what I should do , I 've been calling for several days from morning until 5 pm ...no one answers ...Well , horror ...
See original · Русский
28
1
Anonymous review
August 5, 2021
Why write phone numbers if you don't use them????
See original · Русский
5
1
Anonymous review
September 30, 2019
The embassy works clearly, everything is scheduled, very convenient, there is an online queue!
See original · Русский
5
19
Нурлана М.
Level 2 Local Expert
May 19, 2020
They are just terribly rude , they do not answer questions , zero attention to people is not what good , they do not bother to answer calls , it is closed !!!
See original · Русский
20
2
Эмиль Раджабов
Level 3 Local Expert
June 30, 2020
Yes, I agree that it is not possible to get through, but the embassy drove up and found out the answer to the question in 5 minutes.thank you.
See original · Русский
4
4
Фирдовси Мамедов
Level 3 Local Expert
July 29, 2020
To be on the list of those leaving, you need to pay 400 AZN. Complete mayhem! That's why they don't answer!
See original · Русский
10
2
Maqamed M.
Level 4 Local Expert
June 16, 2020
Thank you very much for helping me and my family, I am very satisfied 🙏🙏
See original · Русский
2
13
Vusal M.
Level 4 Local Expert
January 28, 2020
What can I write will not get through as it is impossible not to answer, to get to the prem too, I'm not happy with their work, and friends all say so
See original · Русский
23
1
Михаил К.
Level 6 Local Expert
July 31, 2021
You can watch it. You can't take pictures
See original · Русский
Габулла Алиев габулла мирза оглу.
Level 2 Local Expert
June 16, 2020
A lady in Russia.I want to help my family.gabulla aliyev.14.07.1970.passport 82.1589153