The hotel is lovely, the location is great. Not far from the old town and also close to the waterfront. polite staff, always ready to help with your question. At any time, you can ask for water, tea. A few cons: the description of the hotel did not say that the room was in the basement, we were a little surprised, but it did not upset us much, because we were practically not in the room. Also, the quality of cleaning leaves much to be desired after the previous tenants were found stuffed buns and dirt, and dusty, the smell of mustiness.

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Гостья

Level 5 Local Expert

Everything is within walking distance.The receptionist was helpful and helpful.The Russian language is excellent, there are many Russian-speaking guests.Decent breakfasts.I recommend

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светлана левковская

Level 6 Local Expert

I booked it, it's a hotel, the worst treatment I've ever met. 3 days before check-in, we were asked to cancel the reservation, allegedly our card is not valid because the payment failed. Yes, the payment did not go through so that day we were at sea on a cruise and there was no communication. Nevertheless, we paid for it ourselves 4 hours after the notification, in which we were given 6 hours to resolve the issue. After long conversations, requests, and then arguments, we canceled the trip or we would have received a fine. They said they didn't have any more seats, although even after the cancellation, we checked the seats were only more expensive. They ruined the day and the mood. Thank God there are many good hotels in Istanbul.

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Sultan Tughra Hotel

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