Maps · Almaty · Computer stores

Alser.kz

4.3

24 ratings

Hours might be different today due to the holiday

Almaty, Qabdolov kóshesi, 1/4 • fl. 1

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Almaty, Qabdolov kóshesi, 1/4fl. 1

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4.3

24 ratings

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АИЯ

Level 2 Local Expert

I am very unhappy with the situation that happened to me! I ordered the product from Alser and I even received a WhatsApp message saying that I could not pick up my product until November 7, BUT when I arrived to pick up my product, it was not there. As I found out later, one of the employees, whose name I don't know, registered my product for himself! As a result, due to an urgent need, I had to choose another product, I hope the employee will be found and fined!

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Динара Рамазанова

Level 2 Local Expert

Good afternoon!!! A week has passed since our successful purchase in this store. I really liked the service, the staff are not intrusive and competent. They gave us a discount and a gift. We are happy with our purchase, everything is in the package and without damage. Thanks to the consultants, they know their business 🔥❗

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Maulen Yerkin

Level 3 Local Expert

Instructions if they do not return the funds or do not want to make an exchange: 1. Give the goods back to the store within 14 days. 2. Argue, defend your rights and get to the director. Or 2.1 If you do not know how to argue, write a large complaint letter to Alser's email about how your rights are being violated and everything in detail. Sign and send. 3. Google consumer protection organizations and call them. 4. Wait for an answer and if he does not arrange to go to court. Because if you are right, the court will be on your side. P.s. It is advisable to take pictures and take pictures of everything when receiving / unpacking in the store, when detecting a defect, when handing it back. I purchased an Asus laptop on Ryzen 7 for 459,990 tenge. There was a high-frequency sound inside the laptop, as if something was scratching or gnawing. It wasn't loud. But when you work with silence, the sound is very annoying and not pleasant. I tried to get used to the sound, but on the 13th day I decided to return it. According to the law on consumer rights, I can return it because the noise made by the laptop does not suit me. But the employee came up with the idea that smartphones and laptops have not been included in the list of goods covered by the law since 19 (false). Then I was sent to a certified official service (according to the law they have the right), the service told me that this is a common problem with Asus laptops and it's probably the choke noise on the motherboard and that the noise volume is within acceptable limits. I had to give it for diagnosis (it takes up to 14 days), as it was the last day when I can return or change it. And I began to write a letter of complaint to Alser and prepare for court, since this is nonsense, I can return or change the laptop even if everything is OK in it and it does not suit me. I agreed to exchange for the same laptop, but after such an attitude towards me, only a refund. As a result, after 2 complaint letters and calls to their operator and consumer protection services. And on the very last day when I can already go to court, they returned the money to me. A terrible experience, I don't recommend it to anyone. Why do all this when you can just exchange or refund money?

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Alser.kz

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