Two months ago, We gave birth through an emergency C-section after an incredibly complicated delivery, two months earlier than my due date. After recovering enough to feel somewhat better, I decided to visit the embassy to apply for my baby’s passport in Abu Dhabi. I carefully reviewed the list of required documents on their official website and ensured I prepared everything they requested. The earliest appointment I could secure was 2–3 weeks later. On the day of the appointment, I arrived at the embassy, only to encounter shocking levels of rudeness, disrespect, and complete lack of consideration. The woman at Window 1 displayed an appalling attitude. When I asked questions to clarify why my documents were deemed incorrect, she walked away from the counter and loudly exclaimed, " I am.sick of this " (loosely translating to, "Как меня все это достало"). You can imagine my absolute disbelief and shock! As I was leaving—mind you, I hadn’t even mentioned anything about maternal capital (*материнский капитал*)—she told me, unprompted, that my request for it would be rejected. Her behavior was so unprofessional and hostile that everyone in the room stared at me, leaving me feeling deeply humiliated. I cannot believe such treatment came from my own embassy!

Гусейн Алибеков

Level 6 Local Expert

The don’t working! I don’t know what the heck they are doing over there!

Анна Макаренко

Level 3 Local Expert

Rasul and Alexander, thank you very much for the impeccable, professional approach to your work and for understanding and quick solution and possible way out of the current situations, from the people who turn to you. The people you are, to great joy and admiration, completely change the stereotypes of the past years in the field of work of the Russian Consulate. All the best to you! Sincerely, Anna Makarenko (a Russian citizen who applied to the Consulate of the Russian Federation)

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