Two months ago, We gave birth through an emergency C-section after an incredibly complicated delivery, two months earlier than my due date. After recovering enough to feel somewhat better, I decided to visit the embassy to apply for my baby’s passport in Abu Dhabi. I carefully reviewed the list of required documents on their official website and ensured I prepared everything they requested. The earliest appointment I could secure was 2–3 weeks later. On the day of the appointment, I arrived at the embassy, only to encounter shocking levels of rudeness, disrespect, and complete lack of consideration. The woman at Window 1 displayed an appalling attitude. When I asked questions to clarify why my documents were deemed incorrect, she walked away from the counter and loudly exclaimed, " I am.sick of this " (loosely translating to, "Как меня все это достало"). You can imagine my absolute disbelief and shock! As I was leaving—mind you, I hadn’t even mentioned anything about maternal capital (*материнский капитал*)—she told me, unprompted, that my request for it would be rejected. Her behavior was so unprofessional and hostile that everyone in the room stared at me, leaving me feeling deeply humiliated. I cannot believe such treatment came from my own embassy!

Гусейн Алибеков

Level 6 Local Expert

The don’t working! I don’t know what the heck they are doing over there!

Софья К.

Level 2 Local Expert

The passport officer taunted me and humiliated me. When I was called to the window and I went up to him, he asked about me, "is this the same Sofia Karpova?" and he grinned. After that, he mocked for a long time that I didn't understand in a split second where to sign the document (I get a passport every day), instead of showing me what to do, he just raised his tone at me and mockingly dictated what to do in an imperative tone. By the way, I have done absolutely nothing negative to be treated like this. I cried all the way home. I've never been talked to like that. And all this for fabulous money, which I used to buy myself the opportunity to get into this consulate altogether. I hope my life will never lead me to this disgusting place where unhappy people work. And if a man allows himself to talk to a girl like that, then you can't expect any success from this life.

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