Mercure Istanbul Bomonti

3.7

106 ratings

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Алина

Level 8 Local Expert

A great hotel for travelers in Istanbul! We stayed here for 6 days and we will be happy to come again! I'll start with the pros: - convenient location (5 minutes to the metro, an hour and a half on foot to the nearest attractions, less than an hour from the airport). There are a lot of cool cafes nearby where you can have breakfast if you don't take meals. - clean, well-maintained hotel - the hotel was checked in earlier for 4 hours, which was also very nice! - excellent staff! It is clear that they care about the guests. Any issue was quickly resolved, the room was cleaned every day (linen, towels, hygiene products were changed). Upon check-in, they made a compliment from the hotel in the form of fruits. Let's highlight the work of Fatma's maid separately! She was very attentive to the cleaning. - delicious and varied breakfasts. There are both sweet and salty. Scrambles, scrambled eggs, pancakes, lots of fruits and vegetables. There were no desserts as such, but I didn't want to eat them for breakfast. - The lobby bar is for a fee, but the alcohol is delicious and of high quality! They bring it to the room very quickly. - A very beautiful and stylish room. And most importantly, it is spacious. It has a comfortable and large bed, soft. A comfortable temperature. Plenty of space to put your personal belongings. Now about the cons: - there was an unpleasant smell from the sewer in the bathroom, but this problem was quickly solved. They even offered to replace the room if necessary, so it didn't spoil the impression much. - you can't take an iron in the room. Of course, this is very inconvenient, especially if you wear linen clothes in the summer. - the bathroom is a bit shabby (the handle almost fell off) - you can hear the noise from the street, but after 12 hours of walking around Istanbul, it does not interfere with sleeping. - the refrigerator has a transparent door. At night it was very bright and made it difficult to sleep, I had to force him with a pillow. What are the conclusions? I think it's a solid 4.5* There is something to improve. But these are minor things. The hotel and its staff leave a very pleasant impression! The service corresponds to the declared stars. We will definitely come back here again!

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Марика К.

Level 4 Local Expert

A decent hotel. Service, cleaning and meals are on the level. A restaurant with a veranda is a special love. I just wish that all the pools, saunas and locks on the lockers would work in the spa.

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Vi Ash

Level 5 Local Expert

We stayed at the hotel for a few days. To begin with, the location is not very good, the area is too crowded during the day, traffic jams (if you are driving), very narrow roads, in the style of Istanbul. Not the main part. The streets are quiet at night, nothing and no one. Yes, on the plus side, you can walk to the neighboring elite area, there are many different cafes. The very situation in the hotel is dark, there is very little light in the lobby, I have never seen anyone at the reception (they only came up on a call at the reception). And while communicating with us, the receptionist, a girl (I don't remember the name), was not at all sure about answering our questions. Sewage smells were indeed present in the hotel and in the room (toilet area). The room was large, but cleaning requires a lot of repairs. There is a lot of dust, traces on the mirrors. There was a kettle, tea, coffee, dry cream, sugar cubes, water 0.5. In the toilet area there was no paper, no hair dryer, no toothbrushes and paste. Only shower caps, cotton swabs, shampoo and shower gel. Cleaning was carried out every day, towels were replaced. I didn't notice much cleaning. There were also no slippers or bathrobes in the room. At the request of the administrator, disposable slippers and a hairdryer were brought to us. I read earlier that there is no iron in the room, and it's true. They do not provide room service, they will only iron you themselves for a fee. I didn't even ask about the cost. It was also a surprise that they provide underground parking for their own visitors and charge them money, from their own guests for $ 10 or 250 Turkish lira per day. So if you're driving, keep in mind. For breakfast, nothing special, all the days there was the same menu in the restaurant. The only thing that brightened up the atmosphere was the Istanbul view from the windows. I was completely stunned that someone from their cleaning service was able to break into our room without knocking or warning early in the morning while we were sleeping. After that, there was an unpleasant aftertaste. In general, it's up to you. I do not recommend this hotel. This hotel is not five stars at all.

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Наталья Ли

Level 2 Local Expert

I stayed in May 2025, the room stock got a little tired, I had to ask the reception for hangers several times, but the overall impression was favorable. The kitchen is wonderful, the waiters are attentive

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Э И

Level 6 Local Expert

Great hotel. Clear. Room cleaning every day. Delicious breakfasts. Good location. Polite staff. I lost my room card and was given a new one at no extra charge. The impressions are good from the hotel.

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Lily Capone

Level 7 Local Expert

The location in terms of accessibility of the metro and attractions is 5/5. However, there is a busy street under the windows, cars honk at night, people start swearing and yelling in the morning, and waking up for morning prayer is provided.. The room itself is already tired, take the adapter to the sockets, the sockets are loose, many fly out. And now the cherry on the cake is the SPA. One rainy day we decided to go to the pool and hammam. Towels are not given out, lockers with piled clothes are not closed in the locker rooms (we were alone in the spa). The pool is icy, the last record of the temperature at that time was made three weeks ago. There is mold on the ceiling Then we went to the sauna and hammam area. The lights were off, it turned out that someone was drying their supplies right there. If you have come to walk 30 thousand steps a day and sleep like the dead, then it is quite a good option. If you take the option without breakfast, Nisantasi Street with chain establishments and delicious Turkish breakfasts is 10 minutes away!

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Алексей Максимов

Level 13 Local Expert

Not a bad hotel, but far from the sights, at the same time we walked to Istiklal and Taksim Square (for a long time), and then we used taxi services more. The breakfasts are delicious, the staff is polite and responsive. In front of the hotel there are cozy street restaurants with delicious Turkish coffee, tea and sweets. The streets are narrow, a large number of shops for any choice. In general, I liked it.

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julia p.

Level 3 Local Expert

Good location of the hotel. Within walking distance of all necessary infrastructure (shops, central square, public transport). The staff is friendly and smiling. I am always ready to help with questions. Special thanks to Seamus, Atuza and Abdullah. The rooms are large and clean. Daily cleaning on the level. Breakfast in the restaurant on the 8th floor with a view of the city. There is everything you need for a full and hearty breakfast (meat, dairy, flour, drinks, vegetables and fruits). There were no problems with Wi-Fi. It works stably. There is a SPA: massage, hammam, small gym, swimming pool. THANK YOU for a pleasant stay.

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Дмитрий

Level 9 Local Expert

This is the worst hotel I've ever stayed in. The main problem was the lack of an iron. I was on a business trip and got used to the fact that in any hotel, even the simplest, there is always a blackboard and an iron or ironing rooms. The obvious things. Here they offer to iron one thing for 10€. Hotel 5⭐️, for a moment. But they certainly took these stars from the ceiling. There was no smell of 5 stars here., a maximum of 3 and then, with a stretch. In the bathroom, only nail files and cotton pads, shaving supplies, dental kits and shower caps were not found. The cap was issued on request. The rest is also possible on request, but we booked a 5⭐️ hotel, right? The breakfasts are mediocre (considering the "stardom" of the hotel. No fish, for example. The pastries are not fresh, they are cold. Some fruits are spoiled or unripe. And the range of food itself could be much more interesting and delicious. Of course you won't stay hungry, but you won't get any pleasure. The restaurant staff is not always courteous, especially if breakfast time is nearing completion. In normal hotels (even in the simplest ones), they usually approach guests and ask if they need anything else from food and drinks, because in 5 minutes they plan to clean it all up. Here it feels like they are starting to do it with a special buzz, without warning and almost snatching it out of their hands. Waiters can very loudly put dirty dishes on a cart from neighboring tables, despite the fact that guests are still sitting and having breakfast in the hall. The cherry on the cake was when the waiter, silently and very abruptly, took a cup of coffee right from under my nose, which I planned to finish. To say that I was shocked is to say nothing. We haven't heard about basic politeness here. Upon check-in, they did not tell us about the availability and opening hours of the spa and pool, we do not need it, but this is another reference to the quality of service. The interiors are shabby, right down to the fallen-off sockets. Mold is everywhere in the shower, the hood is not working. There is a TV with channel programs, but half of them (music or at least FTV to turn on the background) do not work. But all the news slag and TV series, shows in Turkish - are piled up. You have to call the reception several times to resolve some issue that has arisen. They don't understand it the first time, apparently. And some employees, in principle, do not understand, even in English, what they want from them, but for some reason they repeat your request and say OK. The only plus is the possible location and blackout curtains. But this is based on the tasks. For tourism, it is not very far from the main attractions. Although there is a subway, shops, cafes nearby. Finding a pharmacy that works after 19:00 turned out to be a quest. The streets around are quiet.In general, always look at the reviews, not the number of ⭐️, because some (like here) draw them themselves. This hotel has greatly spoiled the mood, we will not return here 100% again and we will not advise our friends.

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Лина Брянцева

Level 27 Local Expert

nice hotel It is located in the European part of Istanbul, but a little in the distance, as a plus - you can't hear the noise of the party quarters. You can walk to any attraction in the Beyoglu area Cleaning every day, the room had everything you need to relax Nice and courteous staff

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Burak Çağlar Tunçay

Level 3 Local Expert

The hotel staff and service were very good.Thank you to everyone for their help.We want to stay again when we come to Istanbul

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Анастасия Гаврилова

Level 12 Local Expert

Great hotel. I liked the location, quiet streets, near the metro, the area is not bad. You can walk to Taksim Square in 15-20 minutes. Polite staff. I recommend.

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Мария Замова

Level 7 Local Expert

Convenient location, close to the metro. The pool is icy cold and none of the staff is responding to complaints.

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Level 11 Local Expert

an old hotel, the price is unjustifiably high. not a very varied breakfast! I do not recommend it

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София мусиенко

Level 7 Local Expert

Great hotel. I will be happy to go to this hotel again. Clean rooms and delicious breakfasts. The hotel employee Sami Yildiz was very helpful with choosing a taxi. Thank him so much for his help👍🏻

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Андрей (Элемент.Финансы)

Level 13 Local Expert

It's time to repair it. It's definitely not 5 stars anymore. But the attitude of the staff is very competent. If it wasn't for it, I would have put 3/5

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Seyhan Zaboğlu

Level 9 Local Expert

the rooms are very good. breakfast is super

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Ahmet Y.

Level 5 Local Expert

A hotel that serves foreign guests.An organization that provides seamless service with a health tourism organization

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Ирина Ивлева

Level 22 Local Expert

Cozy and quiet room, facing the courtyard.

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AHMET ÇİFTÇİ

Level 6 Local Expert

Wonderful

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Vafadar Gasanov

Level 7 Local Expert

The hotel is very cool👍

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Рамид Абдуллаев

Level 4 Local Expert

Just for once

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ольга к.

Level 5 Local Expert

The hotel is nice. I liked everything

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Дмитрий Кузнецов

Level 8 Local Expert

A dreary old hotel in a mediocre location.

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Tati Alexrus

Level 5 Local Expert

A wonderful hotel

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Mercure Istanbul Bomonti

25 reviews