Белгазпрамбанк

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Julia Starovoitova

Level 3 Local Expert

The bank's support service is absolutely non-existent! The ATM froze and did not issue the card back when withdrawing cash (the card was from another bank) after 20 calls to the support service, no one answered. The day after this incident, 5 more attempts were made to reach the bank. The expectation and attitude towards the customers was revealing!

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Виктория Канаева

Level 3 Local Expert

Excellent service, special thanks to the economist Ksenia Volkova! I quickly helped in solving the issues!

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Роман Л.

Level 2 Local Expert

06/14/2025 when trying to withdraw money from the ATM of Belgazprombank, located at Fanipol,Komsomolskaya, 19, the ATM accepted the card and froze. After waiting for five minutes, it was decided to contact customer support to solve the problem of an ATM operating incorrectly. After another 15 minutes, we managed to break through a clumsily working (or clumsily made by far from the smartest people) virtual assistant to a live operator. After the essence of the problem was outlined, the operator said that she did not have the opportunity to remotely restart the ATM, and the technical support specialists had a day off. The operator also said that the ATM can either issue the card back (?!!) or leave it inside itself. To the question "What if the ATM issues a card when I'm not around, and a stranger takes the card?..", the girl operator replied that the ATM is equipped with a surveillance camera (mmm..what a comfort that is), and if someone else takes my card away, I can write a statement to the police later. Awesome opportunity! And if the ATM nobly deigns to leave the card inside, the specialists will remove it on Monday, after which I will be able to pick it up on Monday. Also, the cameraman suggested pressing the mysterious red button (?!!!!) to restart the ATM... Let's summarize - while the Chinese landed on the far side of the moon, in the era of the development of robots and artificial intelligence, Belgazprombank does not have the ability (or desire?) arrange a remote restart of the ATM. Also, Belgazprombank does not consider it necessary to ensure that technical specialists are on duty on weekends to promptly solve the problem. All this indicates a low level of technical competence, as well as low customer orientation.

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Диана Каленкович

Level 3 Local Expert

The disgusting and worst bank in Belarus, issued a purchase card, the monthly payment schedule says that the payment must be made before 20.06 (a fixed date!), paid on the same day by transfer from card to card, they were displayed on the card immediately, but only 4 DAYS LATER! (not a day off), and as a result, a message arrives that I have overdue debts, and on the phone they told me that these are their rules and that everything was fine and before the 20th they came, you had to pay 16-17 and it also affected your credit history, I used many banks for at work, but this is the first time I've encountered this!

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Николай Ш.

Level 6 Local Expert

I wanted to buy precious metals. They said on the phone that only in this bank you can buy a certain type. They said the ticket office is open until 19:00. I specifically left during rush hour after work to arrive between 18:00-18:30. I drove for an hour from the other end of Minsk. I arrived and a certain ticket office is not working, they said that on Friday until 17:00 this ticket office is open. And they added that you are not the first one who came in vain... no longer set foot in this bank and this network of banks..... I do not recommend it!!!

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Владислав Щ.

Level 10 Local Expert

It's ugly. To get a card, you need to queue for at least an hour... 3 out of 15 active jobs... Fix the situation…

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Катерина Плахтинская

Level 3 Local Expert

A terrible bank. Open an account for an individual entrepreneur . Managers do not know which countries the bank cooperates with. They cannot distinguish Kazakhstan from Uzbekistan. We have been waiting for the electronic key for more than 2 months. And in order to withdraw money from the account, you need to go through a whole circle of hell and not get it. I've never seen a worse bank.

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Сергей Прохоренок

Level 6 Local Expert

If possible, it is better to avoid this bank! Especially lending. Read the contract very carefully!

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Ирина Пролеслесковская

Level 3 Local Expert

I have been a customer of the bank for more than 10 years and I only had a 1600p Purchase Card and when I needed a loan, I was refused because my credit limit was exceeded. I no longer have any loans except for this punishment. I have experienced such humiliation that I am not a capable person, the worst feeling I have ever experienced in my life.Therefore I do not recommend that all people who want to arrange or perform any other operations contact this bank, which is the worst bank in the Republic of Belarus.

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Елена Полоскова

Level 4 Local Expert

We would like to express our deep gratitude to Angelika Shulyakovskaya, a specialist at your bank, for her competent approach to her clients, for her patience and courteous service! Everything is fast, competent and efficient! We recommend it!

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Alex Rep

Level 3 Local Expert

I would like to leave a positive review about the work of the employee, Yuri Igorevich Vashkevich. He is the head of the Specialist department on the ground floor in the main office of Belgazprombank. I called the technical support line several times to find out the information I was interested in. The experts provided slightly different answers. Therefore, I decided to go to the bank and clarify everything on the spot. Yuri Igorevich, after listening to my situation, provided clear and complete information on my question. I was very surprised that the head understands the bank's services in such detail and can legally explain all the controversial points. I also want to note his extremely respectful manner of conducting a dialogue. Great job! After communicating with such employees, the trust in Belgazprombank increases significantly. I will definitely continue my cooperation with this bank.

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Мария

Level 3 Local Expert

It's a big problem to withdraw your money from a foreign currency account. The money was accepted into the account, and they can only be collected if they are available at the cash desk from the deposit by the population or from empty ATMs. There is also no payment provided when closing the account. They offer a transfer to another account in Belarusian rubles with a commission.

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Александр Николайчук

Level 11 Local Expert

Excellent bank, very comfortable for visitors, professional service and no queues. Good loans, everything is solved very quickly.

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Оксана Юкович

Level 7 Local Expert

Excellent bank, never waiting in line, and high-level specialists

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Антон Б.

Level 5 Local Expert

There is one ticket office for a queue of 20 people. It works at a snail's pace. They turned off the air conditioner just in case, apparently to get rid of unwanted customers. Well done! The quality of service is getting worse and worse.

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Кристина Андрейченко

Level 2 Local Expert

I would like to thank technical support officer Andrey. We extended the state - owned EDS , and it was not possible to log in to online banking . They tried to figure it out for several days , they were transferred from one number to another . But thanks to people like Andrey, who were responsive and competent, we managed to solve the problem within an hour. Because he was interested in helping. I ask you to pay attention to this employee and encourage him financially. I am very grateful.

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Константин Козлов

Level 4 Local Expert

Good afternoon. Dear employees of the bank, write reliable information on the website or correct it if there are changes. The website states that MTBank and Belgazprombank are partners and withdraw cash without commission, but you did not indicate that this function is not available with a salary card and you take a commission. Lost money because of your attitude, keep it up.

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Ггггг

Level 3 Local Expert

The Country's Worst Bank Slow service, Boorish specialists, salary cards withhold the amount for maintenance , everything is like in the USSR, technology did not reach the bank, a simple card can be issued for at least 2 visits to a bank branch.

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Александр

Level 4 Local Expert

I had to go to the bank for a couple of minutes, to the department for servicing legal entities, to sign a contract, but you can't go to the branch with a dog. The guard attacked and kicked out of the bank. It has long been possible to enter other banks with dogs, but unfortunately, there is still a bad attitude towards animals.

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Павел Спицын

Level 13 Local Expert

The bank is spacious enough, there are many employees, you do not need to sit in queues for hours as it happens in other banks, convenient Parking

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frantoff

Level 13 Local Expert

A great bank! Almost always goes to meet the client! Polite and competent staff!

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Леонид Смирнов

Level 13 Local Expert

Convenient bank, excellent service, there is a 24/7 zone, friendly attitude to customers

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Олег

Level 10 Local Expert

Few ticket offices, long queues. There are a maximum of 2 employees. You can stand for up to 2 hours, especially at lunch.

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Евгений

Level 18 Local Expert

Waiting in line for almost an hour and a half. 4 cash registers. There are almost no people.

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Максик

Level 8 Local Expert

I don't like the work schedule of the main departments. We could work on Saturday at least until 14.00. It seems to me that the bank needs people, not the bank needs people.

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White Service

Level 5 Local Expert

It was necessary to turn off acquiring, I searched for the right office for a long time, walked the corridors, killed a lot of time for this

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Nasta

Level 10 Local Expert

Huge queues, high-quality service, but very slow.

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Ксения Баженова

Level 3 Local Expert

A bank where employees are focused on helping the client. It's only in this bank and its branches that I don't sit in queues for 100 hours and get rude treatment. The map was made in less than a day, isn't that cool?

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Alеx V

Level 9 Local Expert

Constant problems with restoring access to the mobile application. There are a lot of options and all are not working. At other banks, you enter your passport number and phone number. After receiving the SMS, you change your username and password and that's it. This is complete nonsense. Nothing can be solved until you come to the bank yourself.

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Антон Стоянов

Level 5 Local Expert

Maintenance is a nightmare, an elementary issue of a simple card from 3 to 10 days

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Виктория Л.

Level 5 Local Expert

I issued a salary card 2 years ago. It was contractually free. This month, they decided to charge me for the 3.50 service fee. This is despite the fact that I have not used the card for about a year and I repeat it was free. It is impossible to reach the support service. I waited about 10 minutes. Then the voice assistant suggested that they call me back. The call was never received. As a result, apparently, you will have to go to the bank and terminate the contract. Just the most terrible service.

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Андрей Ч.

Level 4 Local Expert

A couple of days ago, I received a message about debit card debt, it's funny that I haven't used this card for more than 4 years, but okay. I tried to clarify with customer support, but not fate, at first I tried to explain to the virtual assistant Polina what I want and then I waited another 20 minutes for an answer, but I did not wait, then I tried to communicate on the website via chat, but they could not help, they said to call the bank, again the virtual assistant Polina, again waiting and nothing - no one answered the phone. I decided to leave a callback request, filled in all the fields, set the time from 17 to 18, but no one called back, today I left a callback request again, and again silence. PS. I don't want to hang on the phone for 20 minutes waiting for the phone to be picked up, considering that calls are paid. I hope that the quality control department (if there is one, of course) monitors the reviews and still contact me. I hope.... But in general, the bank is good))

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Влад Кащаев

Level 2 Local Expert

The queues are long, the ticket offices work slowly, for one person for 10 minutes, I stood for more than an hour, if it closes in front of my nose it will be cool at all

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Alexander Borovets

Level 4 Local Expert

Absolutely not informative errors in the mobile application when making payments through the ERIP. You have to call the contact center for 10-15 minutes to find out about the reasons for the blockages that the bank itself has installed for some reason. As a result, it turned out that the CC specialist provided incorrect information about the number of transactions and the amount of limits that are set in the bank. Disgusting service and attitude towards customers.

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Денис Г.

Level 2 Local Expert

It is impossible to get through. It's just that you will never get an answer.

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Никита Шидловский

Level 5 Local Expert

I waited in line for 40 minutes, 40 minutes in a huge bank branch, is it really such a problem to put more workers, out of 15 windows on the ground floor only 4 work, it's Monday 12.30 pm, terrible!

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Юрий Анацко

Level 4 Local Expert

The service, staff, and customer service are at a very high level.

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Михаил Корик

Level 23 Local Expert

Since 2018, I have been serviced both as an individual and as a legal entity, of course there are shortcomings, but definitely one of the best banks in Belarus

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АЛЕКСЕЙ РОЛЛЕТЫ ВОРОТА АВТОМАТИКА

Level 9 Local Expert

A good modern bank. There are almost all services for both individuals.for individuals and for legal entities.

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Max

Level 9 Local Expert

Miracle bank ... Three years ago, I made a salary card, it was necessary that the card be free, since there will be one or two transfers under the contract and that's it. Everything was normal, I withdrew money twice and safely threw the card away for no need, three years have passed and now I find out that once the bank decided to make the card paid, as you know, there are no movements on the card , I do not use it and the debt accumulates... And it will accumulate until the contract is terminated ... Handsome men are another way to make money on people... The slogan of the interesting bank is not: A bank of new ideas and an old divorce...

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Вадим Сергеевич

Level 8 Local Expert

The service is good. But there is one drawback. The eternal problem of changing the currency. They are constantly being rejected. They sell old and flawed ones, but they don't want to accept them. Three balls for this

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Лидия Федоровна

Level 14 Local Expert

Corporate Services Department-everything is very slow

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Игорь Фишман

Level 9 Local Expert

everything in this bank is great, from the staff to the service packages. Keep it up !!!

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Александр

Level 3 Local Expert

A very good bank, polite attitude to customers. A very convenient mobile application.

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Владислав

Level 17 Local Expert

Regardless of the time of arrival at the bank, I always stand for 30-40 minutes waiting for my turn. One of the two cash registers is working stably. Once I had to pay for a car (it was possible only in a specific bank), I stood in line for 2.5 hours.

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Михаил Михаил

Level 4 Local Expert

THE DISGUSTING WORK OF ATMS AND SUPPORT SERVICES!!! If it wasn't for the forced maintenance, I would never recommend it.I was smart enough not to entrust them with a pension. 1) For some reason it is not clear why 1 RUB is written off monthly, although I do not "go left" in anything and nowhere 2) The ATM accepted the card and that's it!!! And there is no reaction to any human actions. I had to call the numbers 5 times, standing at the ATM and waiting for a specialist from 5 to 20 minutes!!!!! In order to hear that the ATM is a technique and he decided to take my card just like that!!!!(I didn't even have time to enter the PIN code) And now I have to wait for an SMS, which I don't know when it will come, and then go to the bank to get a card.The fact that these damn banks work for themselves, and not for customers, says their mode of operation (up to 18 hours), because they do not care that it is very difficult for a working person to get to this time, and these are ATMs whose work should be constantly checked by specialists.But THERE ARE NO SPECIALISTS HERE, and none, as reality shows

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Евгения

Level 5 Local Expert

I am disappointed with the bank, it is impossible to make transfers abroad, even using the mir card, they introduced a 500 BYN limit in the payment, which I can do up to 2500 BYN. that is, it is impossible to transfer 150,000 rubles per day.

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Константин Б

Level 10 Local Expert

The best bank! The staff is always polite and friendly.

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Kirill

Level 6 Local Expert

The application states that access to ATMs is possible until 19.30. In fact, until 19.00. Disregard for people who specifically go to the central office and spend their personal time focusing on the OFFICIAL BANK's APPLICATION.

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Павел Т.

Level 3 Local Expert

Without notice, they introduced a subscription fee to a debit card, which they had not used for almost 3 years. They sent an SMS after the fact that there is already a debt and it needs to be paid. A normal bank wouldn't do that, I don't recommend it.

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Белгазпрамбанк

239 reviews