Emirates Grand Hotel

4.1

60 ratings

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Etienne S

Level 4 Local Expert

This is the worst Hotel I have ever stayed in. Don't book! it is a waste of money. The rooms are dirty sheets are not clean cockroaches in your bed. Construction ongoing smell of paint. Drinking parties in the corridor the list goes on and on. They will try to make you pay in advance and they will not reimburse you if you want to cancel your booking so you can't leave. The excuse they use is that your booking agency hasn't paid them to make you pay. Power goes off regularly room service is absent etc etc

Gulnoza

Level 2 Local Expert

The worst hotel in my life. The stuff isn’t listening to your problems, they couldn’t find the key for my room and it’s smells disgusting inside.

Динара

Level 9 Local Expert

Bad service, very rude inattentive administrators, long waiting of prepearing room. Near metro

Инкогнито 7411

Level 6 Local Expert

So so hotel..

I.Tarabrina

Level 8 Local Expert

We booked the Emirates Grand Hotel, a very good hotel, near the metro station, all the main attractions, it is convenient to get anywhere in Dubai by taxi. Very comfortable and large rooms, totally like a nice apartment. Restaurant (buffet + halal menu), Swimming pool on the top floor. The room had everything: its own kitchen + washing machine, bathroom and toilet. The only feature is that the built-in air conditioner is constantly running. Breakfast is a buffet, the menu is good, lots of fruits, vegetables, various dishes and drinks, + chefs who will cook an omelette or whatever you ask. The view was on the Bursh_halif. Purity is 100%. Daily cleaning service. The staff is very polite. We were in early December

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Максим Юрьевич

Level 13 Local Expert

Instead of the announced check-in at 4 p.m., after several calls to support and reception, they checked in only around 6 p.m. local time. The view of the Burj Khalifa coincided with the description, the room itself is very dirty, there are no slippers / bathrobes, miniature shampoo / gel with a volume of 8 ml. At the entrance to room 2816, you are immediately greeted by a stove, without dishes, everything is rusty. There is torn linoleum on the floor, and the bed linen is stained with dirty spots. Unlike the photos on Yandex Maps and on other sites, there is no outdoor pool and there has never been, only a small indoor one, an additional 10 dirhams per day tax is charged per guest. Breakfast is not attended 2 stars for location - less than 20 Min walk to the Museum of the Future and about 5 min to the metro station

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Вячеслав К.

Level 5 Local Expert

In terms of price-performance ratio, the hotel is simply a fire! 1. Its location is perfect for those who go to Dubai for sightseeing!!! After leaving the hotel and taking 20 steps to the left, you will find yourself at the Financial center metro station, from where you can get to any desired location in the city! The main thing is 2 metro stops and you are in Dubai Mall and Burj Khalifa. 2. Photo, this is the view from my room (918), you can ask separately and they will give you a room with a view of the Burj Khalifa, they did it for us without any problems, all the hotel staff in the lobby, at the elevator, are polite at breakfast and will help you with everything. 3. The breakfasts are perfect, there are plenty to choose from and very tasty. 4. We cleaned every day, water, tea, sugar, coffee were already waiting in the room, slippers, towels and shower accessories are all there. 5. There is a swimming pool on the top floor (R), we didn't use it, we didn't have time, but we went up and watched. 6. On the ground floor of the hotel there is a 24-hour supermarket and a hot pizza, next to a pharmacy and a McDonald's, also 24-hour. Just like a bunch of other stores . I booked the hotel through Ya. We took a printout of the reservation and a passport. They issued a key card without any problems. If there is an opportunity, will I move in again? Definitely yes

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Анна К.

Level 5 Local Expert

It's a terrible place. It all started with the reception: we couldn't pay with a booking card, as we didn't have one, and therefore we wanted to pay in cash. After naming the number and all the details, the amount was changed three times, apparently, I still couldn't add up the price of this "luxury room" 😏 Well, the most interesting thing is the number itself.… We rented a view of the Burj Khalifa with breakfast for 4 nights. The rooms are in terrible condition, covered in dust, they have never been cleaned there. … We understand that the room is not in the premium segment, but still ... is it possible to simply dust off and wash the floors?! No towels, no slippers, no water, no cosmetics. There is zero service! Of course, they gave out everything at the request, but with such a dissatisfied face.. For all 4 nights, no one cleaned the room, once they brought supplies without even taking away the trash, and that's it! As the floors were dirty, so they remained… The only thing that was gorgeous was the view and location of the hotel. But there is a nuance here too - the windows are very dusty (even someone left a review there) Well, the highlight on the cake is that we paid for a room with breakfast for 2 people, and in the dining room they said that it was paid for one (how is that?!?) I went to sort it out at the reception, and in response I heard "everything is OK, the information was transmitted," but in the end every morning everything was repeated all over again. I've seen positive reviews, and I'm very surprised by them. But on the other hand, maybe we're so unlucky....

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ирина Полина

Level 21 Local Expert

It's a terribly dirty hotel. During the so-called cleaning, the bed linen is not even changed after the previous guests. They hope they won't notice. Dirt stains and body prints of previous guests were found on the bed linen. There is only one towel, the floor is dirty, toilet paper in the form of a minimum of remnants from the previous check-in. There are huge queues for elevators and breakfasts.

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Антон Ларионов

Level 8 Local Expert

Excellent location, a couple of minutes to the metro, one station from the Burji in one direction and the Museum of the future in the other. The staff is very polite (thanks for the free upgrade to the junior suite), the breakfasts are delicious, the room is well cleaned. It's a very good hotel for a three-year-old

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Марина

Level 4 Local Expert

Never. This is the worst hotel in my life. After checking into the room, I wanted to wash everything myself. The eternal flood in the bathroom, cockroaches. When cleaning, they did not put clean towels, paper, or shower accessories. The floors were simply wiped and apparently with their eyes closed. I am a positive person, but upon returning to Russia, I still want to write the truth.

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Инкогнито 4860

Level 2 Local Expert

Let's start with the location, it's perfect, the metro is 5 meters away, you can get to any point. As for the rooms, it's just a nightmare! Check-in was supposed to be at 3 p.m., we arrived at 6 p.m. and the room was terribly dirty, stoned, and there was mold in the bathroom! It was a suite with two rooms on the 3rd floor! We were promised to clean everything up in 30 minutes, but in the end we sat for 2 hours and nothing was removed. After much debriefing, we were given two rooms on the 30th floor. They were more or less clean, if you can call it that. The rooms were not cleaned at all during the whole week, there were no towels. The doors were constantly breaking down, we couldn't just get into our room! The passwords were changed every time, the cards didn't work, and once I even had to break down the door with a crowbar to open it! What I want to say is, if you don't want to spoil your vacation, then don't come here!

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hayk p.

Level 8 Local Expert

It's a dirty, lame hotel! We checked into a room where a disposable shaving blade was used, there was no toothpaste, a dental abacus, a kettle, slippers, stained linen, curtains, stained, a dirty pillowcase! In general, this is a terrible hotel, I do not recommend it to anyone.

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Марина

Level 6 Local Expert

I am currently staying at the hotel. For the price I paid, the room itself is gorgeous! Huge two-room with a balcony, two bathrooms, amazing view. And 2 stars for the fact that it is impossible to sleep, ventilation from another building is noisy, earplugs do not save. I asked to replace the number, they gave me the same one, only higher, the sound did not change. I was upset. I don't need a bunch of toilets and rooms in the room, the main thing on vacation is the silence at night... The night passed, I added two more stars, because they responded to my request to replace the room again and gave me an improved one with a view of the BX. But! Noise is the main problem of the hotel. The windows are leaky, the audibility of the road is 100500%%%%%!!!!

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Антон Стихарёв

Level 10 Local Expert

At the reception, 0 attention is paid to customers. Upon arrival at chekin, I stood for 40 minutes, as a result, I did not receive my reserved room with a view of the Burj Khalifa (they offered to wait 4 hours for his release, the time was 17:00), or take a free room without a view. There are no towels in the room and the phone does not work. I am in the room for the second day, there was no cleaning (during the day, someone came into the room and tried to fix the phone by plugging it into another outlet, but without success). There is only one outlet in the bathroom (there are 3 in the room), naturally without USB and type-S. The previous owners left cigarette butts and alcohol lids on the balcony. A separate HELL is elevators, there are 4 of them, they are not spacious. You always have to spend 10 minutes getting up. The only advantage is the location, 30 seconds to the metro.

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Игорь Б.

Level 6 Local Expert

Excellent location. Everything is in the room, on the roof, with a great view, good coffee is being prepared, breakfast is normal, walking distance to the center of Dubai, Dubai mall, there are plenty of supermarkets in the area, basses go from the hotel to remote outlets, the place has good energy. We have now rebranded.

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Rami Turksoy

Level 4 Local Expert

The worst 4-star hotel you will see. I wouldn't recommend it at all. It's not cheap either, you can stay in 5-star hotels in Turkey for that money. There is no cleaning pattern at all. i stayed for 4 nights, once the towel was changed, the towels were taken at once and not brought back. The floors are never cleaned. The bathroom is being cleaned. If you say closets are a disaster, you definitely need to do dry and wet cleaning when you first enter, otherwise your clothes will get dirty. Breakfast sucks. You can wait for half an hour in the elevator between 8-9 Dec, which is exactly the time of everyone's exit. There's a lot more to be said, and frankly, it sucks.

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Владимир Орехов

Level 16 Local Expert

The best hotel in the Price - quality system .. the city center , pharmacies , metro , shops are right there .. the pool is on the roof , however, there are not always enough places , so you need to get out early . The breakfast is normal... the view is amazing

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Ольга

Level 19 Local Expert

It's a great hotel, I'm impressed))) Thank you so much to the staff for the wonderful reception! I recommend it, clean, cozy, everything is done with taste, linen is changed on time, clean towels

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Сэм

Level 9 Local Expert

It's a terrible hotel. Incompetent people work at the reception. The rooms are all ransacked, with mold and other problems (several rooms were changed). The only advantage is the location. The breakfasts are terrible. They didn't even try the dinners, even though they bought them. You wait for elevators for several minutes, and eventually you ride in it with the staff (with food and chefs). I don't recommend it.

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Екатерина К.

Level 6 Local Expert

I did not like the old tired hotel, I liked only the staff very friendly and the view from the windows

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Anonymous review

The concept of the hotel is not bad. From a good helpful service staff, everyone is smiling and friendly. Good breakfasts, sausages, sausages, vegetables, only one dish from dairy. The side dishes are spicy. Lots of bread and rolls for breakfast. Breakfast for 4+. On the downsides, it's a cold, icy tile floor(you won't let the child on the floor). It's dirty, I haven't cleaned the house for 3-4 weeks at the level and quickly wiped it with a rag and re-made the bed. Not enough towels. No dressing gowns, everything else is on request. In Russian, you can say no one speaks. The staff of course smiles - but does not hurry to fulfill requests and does not fulfill them at all. Of the super plus is the location three meters from the metro. Just wow and the center. In general, if without a child and only for overnight norms And by the way , everything is shabby Level 3ki

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Георгий Воронцов

Level 20 Local Expert

Near the metro. The rooms are large. There is a gym and a small rooftop pool. Convenient for business trips. To the sea 3-4 kilometers. Only taxi 15-20 aed. The rooms are old, battered. For 3 stars. Lived in a hotel for about 3 months, lived in many other hotels in the center, I know what I'm talking about. Dubai Mall is a 15-20-minute walk away. Nearby there is a large hypermarket with groceries within walking distance. The rooms have a kitchen and dishes. Nearby there is the same hotel Emirate Grand hotel but with the prefix "apartments". Don't take it, it really sucks, I don't recommend it.

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Илья Павличук

Level 8 Local Expert

Very cool! Affordable price, clean, convenient near the metro

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Леонид Юферев

Level 11 Local Expert

Sometimes there are problems with towels, sometimes with cleaning the room, the air conditioner behaves as it wants

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Ильнур Талгатович

Level 4 Local Expert

A magnificent hotel with stunning views of Dubai ocean and the Persian Gulf

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Pavel Sizykh

Level 6 Local Expert

Terrible hotel Don't stop here! The rooms are dirty and old, the bathroom is all in mold, everything is dusty, old furniture is cleaned very badly, towels are either not given or are stained. Of the advantages, only the location next to the metro

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Арс Согоян

Level 14 Local Expert

The hotel is a disgrace and a horror. Dirty rooms, do not give towels at all, there are no hangers in the closet, there are no appliances in the kitchen, there is a mini-flood in the bathroom

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Татьяна Алешина

Level 3 Local Expert

Everything is fine. The organization is at the highest level.

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Никита Звездов

Level 9 Local Expert

I haven't been here yet, but I'll give you a review for achievements) It's strange that Dubai was rendered normally, but you don't use Yandex in Germany.

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Incognito 0112

Level 2 Local Expert

Too expensive

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Aigerym Kalshabekova

Level 2 Local Expert

Dirty, old

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Диана Архипова

Level 6 Local Expert

Nice hotel

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ГБУ РД «Левашинская ЦРБ»

Level 2 Local Expert

Did not return the deposit to the card, 9 thousand to the wind

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Виолетта Б.

Level 11 Local Expert

I liked everything

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Emirates Grand Hotel

35 reviews